 It's time to rethink the business of communications. As the central nervous system of connected life, the need for connectivity is assured, but the role of the service provider is not. To prosper, the communications industry must add value, enabling the innovative services customers demand. How will service providers achieve the agility, efficiency and innovative skills needed to win in a market where customers have unlimited choice?
TM Forum's Management World 2012, Dublin, May 21-24, has the answers. From thought-leading Keynote Perspectives and unique service provider case studies to frank debate, unrivaled networking, innovative Catalyst collaborative projects and TM Forum Training, Management World 2012 - the meeting place of the industry - helps you rethink the business of communications and help define how you can add value in the connected life.    Policy & Revenue Management In today's world of increasingly sophisticated and complex services and extended value-chains, revenue management challenges continue to grow. Issues such as revenue leakage and poor policy enforcement can cost your business millions, and become ever more important in the extended value-chain of connected life. This Summit tackles the latest challenges in policy and revenue management, focusing on real-world case studies from leading service providers. Attend this Summit to learn how to: - Understand the key drivers behind policy control with insight from Etisalat and Polkomotel
- Implement policy management and real time charging with case studies from Everything Everywhere and Celcom Axiata
- Move to personalized and tiered service pricing like Telefonica O2, Belgacom, du, Simpel and Vodafone
- Optimize risk management and revenue assurance strategies with knowledge from MTN, Lebara, Mobistar, BT and Ziggo
- Combat next generation fraud like Bell Canada, O2 Slovakia and UPC
Delivering and Monetizing New Services Summit Service providers are being forced to re-think their role in the value-chain, exploring new opportunities for growth in the face of saturated markets and declining revenues from traditional services. This Summit examines the leading contenders for profitable new services, exploring opportunities for growth in the new digital economy. Attend this Summit to learn how leading service providers are delivering and monetizing new services today including: - Mobile payments—featuring case studies from Vodafone, O2, and more; analyst insights from Consult Hyperion; and a panel featuring market leaders in banking/finance, software suppliers and service providers
- M2M—featuring case studies from Hughes Telematics and more; speakers from BT, Verizon and Telecom Italia; and analyst insights from Analysys Mason
- Smart grid—featuring utilities and service provider speakers including EDP Distribuição and Sonaecom; analyst insights and panel of utilities, service providers, suppliers and more
- eHealth—featuring a case study from Telstra; analyst insights from Accenture; the TM Forum Think Tank and a panel with Telstra, Accenture, Allscripts Healthcare Solutions and more
 The Connected Customer Experience Summit Building loyalty, delivering the right experience and understanding the needs of today's connected customer is pivotal to success in today's saturated and highly competitive market. This Summit takes attendees on a journey from defining who owns the customer and understanding their needs, to creating positive experiences by delivering a truly connected customer experience in the extended value-chain of the digital economy. Attend this Summit and learn how to: - Reduce cost and churn by implementing Customer Experience Automation Strategies and ensuring optimal care levels through case studies from NTT Group, Telenet, PT Telkomunikasi Indonesia and more
- Improve quality of service for happier customers and higher profits with a panel featuring leading global businesses, software suppliers and service providers; interactive panels featuring Ericsson and real consumers off the street; and case studies from Embratel, Deutsche Telekom, BT and more
- Leverage social networks and customer care to maximize revenue with information from France Telecom-Orange, du, BT, Stratecast and more
- Simplify customer management in a changing market like Bell Aliant, Belgacom, Vodafone D2 and more
- Gain deeper insight into your customers through analytics with insights from Vodafone, AT&T, Oi and more
Profiting from Cloud Services Summit Exploring real-world successes and outlining the next steps for the virtualization and automation of cloud services, this Summit shows how successful service providers are establishing the right requirements, identifying the right partners and business models, and ensuring effective operational support for cloud services to deliver long term profitability and the continued viability of their businesses.
Attend this Summit and learn how to: - Use cloud brokerage models to reduce costs and improve service delivery through presentations from Eurex (Deutsche Börse), BT, KPN and Jamcracker
- Develop strategies for success in cloud services like Belgacom, TeliaSonera, AT&T and Orange
- Understand cloud provider strategies through a panel featuring Oracle, Rackspace, Savvis, DNS Europe, Logicalis and ATEA
- Virtualize network services to improve time-to-market and solve operational challenges of supporting cloud services like Orange Labs and T-Systems
Reducing Operations Costs & IT Risk Agility and efficiency are the name of the game for service providers as they look to maximize margin and deliver growth by embracing new services for connected life. Critical to this business transformation is IT, working in harmony with the business to meet business demands. This Summit explores how to successfully reduce the cost of operations and the risk of major IT transformation, showcasing unique, real-world case studies from leading service providers achieving success using TM Forum's Frameworx suite of standards as the blueprint for effective business operations. Attend and learn to: - Simplify IT to reduce operation costs and transformation risk while maintaining quality through keynotes by Com Hem and Bell Aliant, and sessions by CenturyLink, Telekomunikacja Polska, Turk Telekomunikasyon, Deutsche Telekom, France Telecom-Orange and more
- Form a bulletproof strategy for end-to-end service management with input from Vodafone, Rogers Communications and more
- Successfully implement new IT delivery models like Alaska Communications, Cell C, Lebara and more
- Improve business continuity and security for streamlined operations through case studies from AT&T, Deutsche Telekom and more
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