• Examining  important industry drivers that are forcing the communications marketplace to change from its 100+ year-old technology sales model to a very different way of doing business today.
• Understanding who and, in many ways, what is pushing innovation forward
• Debating whether or not CSPs are leading this game and if not what’s required for them to maintain a “top spot” role in today’s changing marketplace

Machine-to-machine communications and the exploding number of smart devices, combined with the exponential growth in cloud-based services, are presenting enormous opportunities to connect with everyone and everything.Service providers have a vital role to play in the overall “billions of devices” ecosystem, so preparing for the opportunity is critically important. Providers can offer installation and configuration of devices and services on behalf of consumers and enterprises, but doing so requires new business models as well as extensions to industry frameworks and best practices. This session will give participants the chance to hear from experts   who will share their experiences and their vision for:

·        Defining the instrumentation for connected devices, including configuration and fault management for the device.

·        Creating the supporting business model for this new service.

·        Extending industry frameworks and best practices to enable these new integration and management capabilities.

• Is LTE a necessity in order to keep up with demand or is it an opportunity for growth?
• Where are we one year after SPs started to deploy LTE networks, what lessons can be learned and what returns have we seen on this investment?
• What are the main go-to-market strategies?
• Looking forward: How will business models evolve, what services and devices can we expect to see and what will be the impact of mass adoption of LTE-supported smartphones?
• What are the operational implications of mobile broadband (BSS and OSS)

Explosion of LBS + Mobile Apps = Revenue Scramble 

While location-based services and mobile apps can offer business enabling and enhanced customer experience opportunities, what do the corresponding revenue models look like?  Where’s the increased ARPU on unlimited data plans?  Who is the optimum data aggregator when mobile and location data are collected at the network, device and application level? How to monetize location transactions?  This panel discussion will explore the issues, challenges, and opportunities in developing business and revenue management models to profit from the now ubiquitous use of location-based services and mobile applications, including:

• The value chain –the role of the network, device, application, and data in delivering value-added services to mobile subscribers and enterprise customers
• The location transaction—where is the money made:  micro-transactions, bundled services, data, traffic, development platforms, licenses, advertising?
• The customer – what’s the market need?

Panelists represent the ecosystem of carriers, device manufacturers, consumer and enterprise application providers.

• Integrating new NGN topology, onto the same platform, greatly simplifying and reducing, time, cost and risk
• Evolving the business infrastructure to be more agile and adaptable to meet the demands of the markets, technologies and services
• Reducing time for network deployment, costs for deployment and operations
• Achieving maximum efficiency by rationalize business processes and systems

• Debating abundance of evidence in the industry for the need to have best practices for Telecom Transformation to “smart operator” and if Frameworx is the right place to start working on this
• Identifying opportunities for to further evolve by addressing the needs of Telecom Strategy and Operational support for New Business Models and co-operation in open value chains to provide “Higher Value Services”
• Providing a realistic sense of awareness to TM Forum’s Frameworx, pointing where and how they could or could not apply it to support Higher Value Services operations

• Forming a mobile payments roadmap
• Understanding stakeholder interests (operators, banks, schemes, retailers, processors, handsets etc.
• Identifying the emerging value network
• New opportunities within the value network

We often see presentations about the co-operation between banks, schemes, operators and others, yet none of the most successful mobile payments intitatives -- Square, DoCoMo, M-PESA -- seem to involve any co-operation at all, just someone prepared to innovate and go with it

• Are there any tried and tested models for co-operation that we can learn from in the mobile payments world?
• What exactly are the appropriate positions in the value network for the various stakeholders? Do we know, or are we still in the early stages?

Many operators are experimenting with mobile health services and in the process, encountering various obstacles.  World-class expert Geoff Yuen from PCCW/HKT will discuss their challenges and successes when launching their B2C e-Health service in Hong Kong and how they defined and refined their role within the e-health eco-system.

• Technological, business and regulatory barriers
• Operationalizing mHealth services
• Overcoming unexpected issues such as device battery life, latency, etc.
• Working as a value-added partner in the healthcare ecosystem
• Future prospects

• Examining the requirements mHealth places on the infrastructure and what CSPs need to do in order to provide robust levels of service
• Discussing real-world experiences and learning points from people who have implemented these types of programs, highlighting what they have found to work and what pitfalls to avoid

• Examining communications requirements of smart metering and smart grid
• Outlining current and future opportunities
• Identifying barriers to entry

• Understanding how Service Providers  offering  Smart grids and smart meters can present energy retailers with a huge opportunity to create greater energy efficiency, reduce costs and increase services
• Explaining the technical and operational hurdles of using smart grids and meters and howto overcome them including
  • Focusing on the unseen challenges such as revenue risks to the management of increased data volumes greater complexity in the value chain
  • Dealing with regulatory controls and the impact on the customer experience that will be created by a change in the metering, billing processes and systems.

• What can utilities learn from transformation in the telecommunications industry?
• How can service providers help utilities to manage:
  • Extensive communications networks
  • Changing customer relationships
  • The impact of Big Data on IT infrastructure
• How do service providers overcome barriers to entry?

• Prioritisation – making sure CSPs pick the best M2M opportunities to focus on
• Placement – how should CSPs set-up their organizations to best tackle M2M opportunities
• Participation – which bits of the M2M supply chain should CSPs focus on
• Partnership – which are the best vendor and service provider partners and how to pick
• Persona – how should CSPs devise a proper M2M brand for themselves

• Discussing how to expand the  business model by providing connected vehicle services to hundreds of thousands of subscribers
• Extending existing M2M services from the business-to-business (B2B) space into the business-to-business-to-consumer (B2B2C) space by providing services directly to end-users that are marketed through the car manufacturer’s brand, insurance agents and other channels
• Examining how Billing, Revenue Management and customer care are integral to differentiation in this fast moving sector

• Identifying where the market for M2M is headed
• Predicting  which verticals or application areas will see the greatest growth and revenue potential for CSPs
• Overcoming CSPs track record of being sometimes slow to react to capitalize on the M2M opportunity

• Revenue maximization, super flexible services and personalization as a results of a (much more) intelligent network
• Revenue maximization as a results of a smarter policy manager. What is this smarter (future) Policy Manger?
• The future of a convergence between policy manager, (smarter) OSS, a real-time BSS and the network. What interactions are required?
• Why this cannot be done using today’s networks? What changes we are waiting for?
• Why this cannot be done using today’s networks? What changes we are waiting for?

• Understanding why operators, Etisalat Egypt in particular, are moving towards Policy control?
• Determining the benefits of real time data management brings for users
• Discussing the implementation challenges faced in the project
• Quantifying the business benefits in terms of:
  • Increased customer satisfaction by providing effective notifications
  • Reduced revenue leakage by applying real time control
  • Improved time to market by choosing a flexible solution
  • Effective bandwidth utilization and online user interaction with better customer experience

• Outlining the strategic and operational drivers for managing mobile data growth through controlled bandwidth consumption
• Implementing fair usage policies that can manage quality-of-service in real time and shared wallet services
• Implementing  cross-network policy management to  effectively manage mobile data traffic across  3G/HSPA and CDMA/EVDO network through centralized dynamic control and policies
• Outlining the value of dynamic policy control in issuing transparent notifications to customers upon breach of a usage threshold enabling fair usage policies that can manage quality of service in real time

• Achieving success with policy management and charging
• What are the benefits you sought/seek in rolling out policy management and charging?
• What benefits have you gained? New revenues? Customer satisfaction? Faster time to market?
• When do you expect to achieve your ROI?
• What difficulties do/ did you face in implementing? Knowing what you know now, how would you do it differently?
• Does anyone own policy management? who and why?

• Outline of a competitive market strategy
• A holistic view of Consumer life style and Product offering philosophy
• Innovation enablement- Organization and Processes
• Quantifying the benefit of a NGIN deployment

Outlining the TM Forum view of the evolution of policy management and dynamic pricing

• Where do we come from? From simple to complex
• Which policies are really needed for flexible and dynamic pricing in the future?
• Where to place policy management? Does it matter?  

• Outlining the drivers for TelefonicaO2 to implement policy control
• Implementing centralized reporting that includes segmentation of subscriber usage by application (e.g. VoIP, video), device type, popular domains and top users
• Examining how the policy control system acts on usage dataimplementing the real-time policies within the network
• Effectively tracking policy events, allowing a benefit-analysis of the network policies
• Integrating network policy control system into back office billing and OSS functions

• Setting optimum service models that take into account:time of day to manage peak traffic time; application type, QoS for video streaming and P2P traffic
• Appropriate control measures to manage the explosion of the smart phonemarket and mobile broadband, and its impact on network resources
• Creating mobile broadband products that offer good value and flexibility to different market segments
• Effectively integrating tiered service models with charging and billing systems

• Determining whether to set limits for data levels used or for the speed of the service
• Some future models to explore

• What should mobile data offer from a customer perspective?
• Pricing rationale for mobile data as a key building block of end to end user experience
• Overview of the possible pricing mechanisms: Time vs. volume based; All-in vs. usage based; Postpaid vs. prepaid

• Outlining the development of the Policy Information Exchange Model (PIE) in the Information Framework, FrameworX 12.0, as a first interface for adaptable policy provisioning and exchange
• Determining the potential of being able to share policy information between networks
• Update on the open internet and net neutrality debate
• Comparing ‘Open internet for all’ versus blocking peer 2 peer services and prioritising certain traffic
• If the user is in control of the policy implementation ( user control) does this make it more acceptable?
• To what extent do operators need to ensure transparency in the way that policies are applied?
• Examining how best to educate users and regulators of the potential benefits of policy control

Estimates put revenue leakage for MVNOs at 5-15% of total revenue. Considering that MVNOs operate on extremely tight profit margins, this directly impacts business continuity and growth plans making revenue assurance a key priority.

A robust revenue assurance system reinforces the  MVNOs differentiator of superior service.  The CTO from Lebara will discuss their revenue assurance priorities and the strategies they have put in place to ensure a fail-proof revenue assurance system that enables bill visibility and eliminates wrong, delayed, or lost billing.

• Examining the approach, methodology, and use of TM Forum’s standards and best practices during the implementation of revenue intelligence to enable leakage recovery and corporate governance needs
• Addressing the challenges of implementing and managing revenue assurance in the dynamic, complex, high volume environment of a large, complex telco, while meeting various expectations from different stakeholders
• Quantifying the extent to which this deployment has improved overall business results

·         Gaining an IT perspective on the challenges of revenue management in a large and dynamic market

·         Identifying Initiatives, drivers and constraints of moving to the cloud

·         Reviewing the system architecture and key components as well as key values, benefits and lessons learned

• Outlining the dynamic billing concept and defining your company business rules for offering and charging customers
• Reviewing the implementation of the dynamic billing concept and method
• Assessing the success of dynamic billing in terms of:
  • empowering an organizations ability to introduce new products and services in a timely fashion
  • achieving a much better customer experience

• Examining the growth in billing partnerships between service platforms, partners and telcos  – both in mature and emerging markets
• Multi partner provisioning– how does this process work?
• Determining the optimum revenue share models for all parties

• Challenges introduced to the Revenue Assurance landscape
• Case study looking at the approach taken by UPC Ireland

• Outlining the impact that bill shock was having on customer experience at O2 Slovakia
• Determining where billing errors were occurring in the systems
• Examining the use of the TM Forum Revenue Assurance suite to identify the causes of the problem
• Forecasting the impact of mature revenue assurance practises in the future

• Fraud survey results
• The road to a Common Fraud Classification Model
• Defining a practical Fraud Management Implementation Guidebook

• Identifying the primary drivers of customer satisfaction
• Examining how the emerging trends are influencing customer needs
• Adopting a lifecycle-centric approach to customer experience

• Examining how customer needs have evolved over the last few years and emerging needs
• Measuring CSP performance from the customer point of view
• Discussing the impact of new technology on customer needs and perceptions
• Determining how service providers can anticipate customer needs

• What are the unmet consumer needs?
• How does the Mobile broadband network development impact customer experience?
• What is driving satisfaction of customer experience?
• What are the requirements from the most important consumer segments
• What is the recommedation for service providers to provide the optimal consumer experience?

• Implementing a fully integrated solution supporting all aspects of order management
• Simplifying your IT infrastructure to reduce time-to-market of new and existing products and services while minimizing order errors.

• Understanding the importance of Enterprise customers for DTAG
• Discussing services provided to Enterprise customers, especially with regards to the new market situations
• Reviewing specific requirements & demands of Enterprise customers Implementing enterprise customer management via NGCRM (one of the world's largest CRM implementations in these days)
• Examining the benefits of this program

• How critical is managing the customer experience?
• What is the role of voice of the customer in process and system development?
• What are the elements of customer information needed to develop effective, customer specific, solutions?
• What are the real benefits of CRM systems in meeting and exceeding customer expectations?

• How will social media be integrated into the company’s core strategy?
• Who from the company will engage? Will there be one voice? A team using one branded account? How much time will be spent on social media?
• How long will the company “test” the different sites before evaluating their success?
• If a serious fire breaks out, what is the proper protocol and who needs to become involved?

• Leveraging social networks to intelligently attract, acquire and retain customers while maximizing  revenue and margin
• How to establish CSP’s as an integral and active member of their customers social networks and the new social media value chain
• Identifying and understanding who the influential and high impact subscribers are and through social media & viral marketing  deliver targeted and relevant campaigns to grow the subscriber base, reduce churn and build new revenue streams

• Examining how real-time, contextual and personalized communication will determine the customer experience as well as the lifetime value attached to the customer by the operator
• Providing an improved customer experience by offering a contextual choice of engagement within your consumers personalized social network
• Creating a more effective sales process to take advantage of the changing eco system and customer behavior
• Employing existing TMF frameworks to optimizes the solution and focus on increased agility, flexibility and future extendibility

• Telling the right story: Being able to monitor trends in customer satisfaction, discover transitions in behavior and forecast business opportunities for customer retention and experience
• Quantifying benefits: Measuring not only opportunities for customer experience engagement but measuring the results via external indicators like customer satisfaction, Net Promoter score as well as internal financial measures like revenue and churn rate
• Time to value in decision making process: Placing analytics in the context of an operational process and goal is key to sustainable organizational improvement over point in time tactical opportunities

• Examining how one of the world’s largest operators, AT&T has combined and analyze multiple data sources to create a holistic view of customer experience.
• Summarizing the challenges of managing 2G, 3G and LTE technologies across the service delivery chain from radio access, core network and value added platforms, to generate a holistic picture
• Streamlining data analytics to gain greater visibility and control over mobile services plays a fundamental role in optimizing overall customer experience
• Providing end to end visibility across all RAN technologies and enabling centralized operations for greater capability, flexibility, and efficiency

• Examining how social network analysis based on calls and text messages might be used to understand customers’ behavior in many different aspects.
• Using social network analysis to deliver a relevant centric overview about the customers, including the way they use products and services, the influence others, and even the way they commit fraud
• Analyzing social connections to point out the churn mobility and the way customers lead other customers in quitting companies, products or even services
• Evaluating social structures, communities, and connected components, to highlight outlier’s groups of customers in terms of usage, indicating possible occurrences of fraud within the network

• Creating a balance between allocation of IT power for efficiency and human power for additional values
• Using Frameworx to establish certain implementation models and improve current business processes
• Evolving into total ICT provider which can provide mass-customized SPOC services from a legacy network provider Successfully implementing multi-service/layer seamless business processes and what areas to automate

• Transforming your platform and creating a single web enabled process supported by a set of multi channels that includes a new Product Catalog
• Identifying key factors involved in transforming the customer experience through simplifying, synchronizing and automating a multichannel sales capability
• Achieving rapid deployment of new products & offers  by simplifying systems and enable the business  to become more efficient with deployment

• Implementing intelligent charging systems to analyze and access data to make better decisions and execute real-time campaigns
• Demonstrating how to build a customer behavior pattern, analyze and predict customer consumption trend and segment customer
• Creating a precision marketing system to satisfy customer personal demands, improve customer loyalty, strengthen customer value chain and in long term bring rapid and stable business growth
• Predicting user behavior and launch market campaigns in real-time based on online charging

• Evolving from a mobile reseller to a full Mobile Virtual Network Operator (MVNO) while differentiatingDTV offerings with budget control Video-on-Demand (VOD) services
• Developing a scalable future-proof BSS platform that provides flexible real-time rating across postpaid subscribers to support real-time balance management, hybrid offerings, flexible rating and charging across bundled services and real-time promotions to encourage service adoption
• Detailing the standards-focused deployment approach used to quickly deploy a Frameworx compliant solution that would plug and play seamlessly into Telenet’s ecosystem allowing them to apply real-time rating capabilities to postpaid mobile and DTV services

• Examining methodology and approach that Telkom Indonesia implemented for an evolving customer experience
• Discussing opportunities and challenges in an emerging market and the approach of managing customer experience with the adoption of Frameworx
• Realizing the business benefits for the event-analysis-action paradigm

• Developing the Service Level Agreements across all professional solutions to create a true converged offering for the professional customers
• Balancing customer service level requirements with the operational capabilities of the delivery organization by focusing on operational excellence
• Professionally managing the gag between customers requesting very challenging service level agreements with penalties and  service providers trying to limit the potential financial risks

• Identifying key aspects of dealing with customers demand for better service quality in converged service assurance
• Automating the quality processes allowing for precise and quick verification of service state as a way to increase efficiency and to fix any potential problems.
• Capitalizing on automated network , outage and ticket synchronization to allow for quick resolving the problems based on the priority calculated based on SLA information.
• Successfully implementing a Service Assurance solution for cost optimization and increase of efficiency in quality
• Defining a solution for near real time and automated measuring service quality in converged networks

1. How to handle urgent businesses in time
2. How to manage, understand and resolve customers' questions and problems
3. How to educate staff members about business knowledge and principles efficiently
4. Choose the right customer contact channels to get more positive responses and save cost

In this session, hear a diversified set of opinions from participants both from developing and developed markets who will debate the issue of customer loyalty:

• What does customer loyalty mean today?
• How has loyalty evolved?
• What are operators doing and what can they further do to address the new challenges in today’s changing market?

• Global market forecasts for cloud services
• Channels-to-market for cloud services – carriers, vendors, registered IT partners, other
• Unique opportunities for offering cloud services
• Case studies of successful cloud provider strategies

• An IaaS Cloud Computing exchange to create a liquid market place of standardized products
• Understanding the importance of standards when trading computing power in the same way as other utilities
• Developing  market model that offers openness and transparency to the participants enabling a liquid market place
• Determining the value of selecting the right partners to avoid vendor lock-in
• Integrating a scalable IaaS platform with existing cloud environments to fulfil the function of the settlement system
• Outlining how to manage complex issues such as SLA management
• Outlining the benefits for customers in terms of reduced complexities and risks

• Understanding the CSB model and identifying the key differences between CSB versus other Cloud models and how these impact operators in terms of cost and service delivery potential
• Leveraging CSB to enable  third parties to partner and deliver new Cloud services
• Quantifying the operational and business support costs and requirements associated with CSB-led models
• Determining key areas that need further development in the CSB model including standards

• Avoiding a bitpipe future through business transformation to enable and support cloud services
• Outlining TeliaSonera’s self management platform for cloud services which supports:
  • Improved user experience across services
  • Improved business agility and rapid service on boarding for multiple markets
• Examining  the IT, operational and business changes needed to achieve the required transformation, from both the  business and IT perspective

• Evaluating the current status of cloud service deployments by SPs and how they have addressed the key  challenges such as fast service delivery, personalised services, and long term RoI

Third Wave for the cloud model headway for telecom operators, which is the real opportunity, lies in the next wave of services.

• Quantifying the opportunities presented by the cloud for various vertical industry solutions and M2M connectivity
• Considering the different delivery mechanisms, business models and services by Cloud
• Meeting the challenge of solving big data to support the cloud service business model

Each of the participants will take 5 mins to outline their cloud offering  covering the below points and then will take questions from the chair and the audience:

• Outlining the Unique Value Proposition: how is each offering differentiated
• Examining the infrastructure and management structures to support cloud services
• Developing an effective ecosystem of partners to deliver cloud services
• Planning for the future in an ever evolving business and technology transformation

• Merging Cloud into operator service offering. How operators can build a strong IT practice based on Cloud.
• Serving enterprise customers. How diversity can be effectively served with a single product.
• Differentiating. How to stablish a strong positioning.
• Installing a high quality product and pricing model which can be delivered across a range of devices
• Quickly responding to customer demands and delivering new applications
• The advantages of a cloud based computing environment when developing new software applications

• Two 20 minute presentations outlining cloud management Experiences using the Service Delivery Broker and current cloud strategies
• Effectively integrating  network  and IT functions within the service provider to ensure effective delivery of cloud services
• Developing management tools that will provide a holistic view of the network and cloud computing resources and enable rapid response to  changing market demands and operational needs
• Providing streamlined fulfilment and service assurance to ensure SLAs for cloud customers
• Will standards for cloud services ever emerge? What is the progress of cloud standardisation?

• Outlining an integrated automated provisioning, billing, customer handling, identity management and cloud hosting service for connected devices
• Enabling an ecosystem for partners and application development teams to rapidly and efficiently develop and run new intelligent network solutions for new and existing devices as well as new and mash-ups of existing backend services
• Outlining the key principles of the platform and their application within Deutsche Telekom
• Quantifying  the business benefits:
  • Improvement in time to market for service provider
  • Cost savings
  • Improvement in revenue and agile adoption of evolving pricing models.

• Understanding the drivers for enabling cloud services based on APIs allowing developers to monitor SLAs and optimise customer experience
• Delivering interesting PaaS and SaaS offers and creating an ecosystem based on developer communities interests
• Examining PT/SAPO experience of creating and launching a services APIs marketplace

• Mobile cloud partnering: Examining the potential of CSPs enabling services for OTT providers  such as security and billing in  mobile cloud
• Managing the risks and opportunities of using mobile handsets to access the cloud
• Outlining the potential for the cloud in enabling mobility for M2M services
• Determining the key elements of strategies to realise the revenue opportunities of mobile cloud apps
• Mobile cloud implications: Determining how the take off of mobile cloud services will impact the future of business and societyng

• How to drive costs out of operations, while ensuring that customer satisfaction and optimum service delivery
• What approaches in systems consolidation and provisioning efficiency can create the right business outcomes
• Balancing agility with cost savings : IT role in supporting next generation of service fulfillment

• Delivering value to shareholders and customers, while transitioning operations and integrating new companies is a big task, particularly in such an IT-centric company
• Using Frameworx alignment with the adoption of LEAN [a process improvement discipline originally applied to manufacturing] to provide a continuous flow of change, improve the way they work continuously, and constantly reduce waste

• Maintaining an efficient business operations engine to deliver superior quality services and gain more wallet share from customers
• Creating a strategic partnership to enable the freedom - to - focus on core business ensures quality services delivery in the long term.
• Outlining the total values of Managed Services in the new era and how today's Managed Services could help the Telecom Operators to go through the transformation for enhancing the competitive edge
• Overcoming an outdated IT infrastructure support structure and ineffective business operations process to deal with evolution of telecommunication network, mobile business, and market competition

• Investing  in OpEx and CapEx for upgrade to next generation infrastructure while still achieving infrastructure upgrades, delivery commitment and maintaining high levels of customer satisfaction
• Discussing a range of issues associated with maximization of investment in next generation Network and IT infrastructure
• Creating the business outcomes by smart management of CapEx and OpEx

• Understanding what is machine data in the context of big data and why it is important for service providers
• Highlighting how IT and Operations teams are using machine data innovatively to deliver value to the business 
• Applying insights from machine data in real-time for VOIP service delivery, network performance, capacity planning, and new IPTV services

• Identifying guidelines for OSS transformation programs from the DT developed Next Generation Service and Resource Lifecycle Architecture (NGSRL)
• Delivering a new structure for service and resource lifecycle management extends the prior to this developed architecture on operations management to a full scope OSS.
• Integrating the complete DT OSS Reference Architecture and transforming lifecycle management systems with the already introduced architecture for operations management.

• Adopting TM Forum Standards to overcome business difficulties in launching new services, offers and campaigns
• Reducing the time for new product/service/offer introduction drastically: New service reduced from 8 weeks to 3 weeks; New offer/campaign reduced from 2 weeks to 2-4 days
• Increasing the trust and support of business divisions in IT & Operations in the enterprise

TIM Brazil’s acquisition of Intelig raised a huge network challenge involving multiple systems, complex fulfillment processes and silo’ed operations. But rather than look at it as a problem, TIM Brazil looked at it as an opportunity to transform its business so it would be able to deliver innovative new services, such as extending their 3G data services to the prepaid market and expand their enterprise services portfolio with more network services.

• Planning and implementing such a a very complex OSS consolidation project of merging companies with a potentially high element of risk
• Unifying customer ordering, provisioning processes and activation across multiple channels and lines of business resulting in improved  customer experience and higher  visibility into the network which allows better planning & faster delivery
• Implementing a new inventory that is aligned with the SID model for both resource and service layers and a service order management layer that uses a data model with customer-facing services (CFS) and resource-facing services (RFS)
• Creating an accurate view of all network resources which reduces the costs of interconnections and leased lines and add new resources as required and use them in the most efficient way

• Leveraging Frameworx to manage ITIL activities to improve efficiency and quality of fulfillment end-to-end across IT operations and B2B partners
• Utilizing the Business Process Framework and ITIL to define, visualize and integrate multiple fulfillment processes spanning B/OSS components, IT operations components and value chain partners
• Creating a template for service providers facing the convergence of IT operations with B/OSS both internally and with partners

• Discussing how Frameworx was used to facilitate the alignment between business, operations and IT groups within (TelekomunikacjaPolska) TPSA
• Identifying the objectives of the OSS transformation, the methodology used in the definition of the transformation processes, the main success factors and how to use the Frameworx and what results they can expect
• Addressing issues relating to the introduction of new technologies and the impact of these new technologies on people
• Realizing increased revenue from new technology enabled services, better time-to-market provisioning times, CAPEX optimization and OPEX savings

With the advent of new technologies like LTE, comes a new set of challenges: pressure to maximize return on network investment and capture new revenues by being first to market; and reduce the costs involved in the planning process. At the start of their LTE journey, Vodafone Germany had to decide on the best and most effective approach for delivering LTE. Join Vodafone in this session to hear how they have adopted a standards-based OSS architecture to:

• Transform from legacy to standards-based and flexible services
• Reduce time to marketIncrease the efficiency of user processes
• Reduce costs of development and operations
• The importance of leveraging standards for a future-proof and re-usable solution architecture

The Interactive session will open with a short presentation followed by a panel discussion including an extensive questions & answer period with the audience which will include:

• Discussing management of networks that feature converged technology, e.g. wireless and wireline
• Identifying  issues such as the effect of multiple standards, the ability of service providers to harmonize vendor solutions, and the problems caused by having multiple interfaces

• Implementing a cloud based solution together with adopting TMF best practices to significantly reduce operational losses and protect customer base from experiencing the reality of telecom theft
• Gain insight to practical hands-on approach of selecting and implementing such a cloud based solution, provide real use-cases for prevented fraud in the cloud and conclude with the actual Return-on-Investment of the cloud based fraud solution
• Defining the criteria for selecting a cloud based solution, the setup process till the application is productive and the ongoing operations

"Shadow IT" refers to IT services used by groups within the organization without going through the normal purchasing procedures and approvals. As more business users consume IT applications from the cloud, "Shadow IT" phenomena is growing larger and more out of control. Consequently, IT is often left in the dark in terms of the level of availability, security, compliance of these applications. In this session we'll examine this phenomena and its consequences and show how with a sound centralized IT cloud strategy which embraces cloud computing , IT can have better control which applications are moving to the cloud.

• Understanding what Shadow IT is why this phenomena is growing with the rise of cloud computing and the problems that it causes
• Addressing key considerations you should examine before moving an application to the cloud and explore the conditions that make BSS/OSS applications ripe for the cloud
• Examining the “Cloud First” IT strategy that was adopted by the US federal government and asses its applicability to service providers BSS/OSS

• Implementing an international operational and technical business transformation program
• Addressing international influences including local processes & regulatory issues and building these into an international ready framework
• Increasing brand value backed by a profitable business in areas where margins are tight

• Why outsourcing is sometimes the best idea?
• Top criteria to design your outsourcing strategy

• Approaching network security from the inside out rather than from the outside in
• Identifying the challenges of securing and managing security a huge network from operations, contractors, offsite and offshore equipment vendors
• Achieving compliance to specific security metrics, full tracking and control of all network operations activities and further outage reduction and traceability

• Providing a secure, password-free, Single Sign-On (SSO) CLI (ssh) solution for the multiple and diverse managed
• Eliminating the costs arising from password maintenance and outages due to password resets
• Removing the risks associated with centralized systems by providing end-to-end security without losing control and auditing facilities
• Achieving significant cost savings, security improvements and an enhanced user experience

• NFC – Security around wallet applications and NFC
• Mobile malware – what you need to know about it
  • Applications – designed with security in mind/ delivery of malware
• Business model change – using application remotely on devices (not laptops)
• Social Media –security impacts on business

Even when you’re an established residential customer-focused service provider, penetrating the enterprise market is a different, complex challenge to overcome - it impacts operational processes and  IT infrastructure, and has business and organizational implications. It includes incorporating manual activities into automated processes to complete them successfully under a defined SLA without incurring penalties. It involves multiple sites, customized for each enterprise customer. Serious competitors must provide exceptional quality of service, capacity and customer experience, including reducing time to deploy services to enterprise customers (days rather than months), the ability to keep offering new services, to have complete network visibility, and keep operational costs and risk to a minimum by reducing the need for fallouts, swivel chair syndrome and rework. 

• Understanding the importance of Network business intelligence to cable operators
• Ensuring that data is granular, rich, and flexibleVideo and audio streaming are the largest components of network traffic
• Understanding  subscriber usage characteristics (OTT providers, devices, views, duration) and experience (quality)
• Using measurements to craft new services to increase revenue

Cable operators are finding increasing numbers of their customers' services delivered using IP protocols – whether internet-based applications such as Facebook or the operator’s own services such as TV and voice. Customers have come to rely on these services and therefore operators must deliver high-quality IP solutions to ensure that customer satisfaction remains high.

Unfortunately this transition is occurring as the IPv4 address space nears depletion. New technical solutions – such as carrier-grade NAT – are being deployed to provide a gradual transition path to IPv6 but these solutions create risk to customers' service quality. The effect on customer satisfaction could be enormous.

This presentation explores the evolution and importance of IP-based services; technical solutions being deployed to answer the issue of IPv4 depletion; the risks this creates for assuring quality of services; and how operators can approach carrier protocol replacement to mitigate risk and ensure customer satisfaction.

• Implementing a master product catalogue to bring together multiple product offerings and allow more centralized control and speed up the new product creation process
• Discussing strategies to overcome challenges including those both intrinsic to the nature of the problem and others from operational and business decisions made

According to industry research, more than three-quarters of global consumers are watching video content over the Internet via connected devices, like a PC, smartphone or TV. With the consumption internet and mobile video increasing at an explosive rate, over-the-top (OTT) video and adaptive streaming technologies are firmly placed at the center of this video everywhere transformation. In light of this new trend, both cable operators and service providers need to properly address and manage multiscreen video content in order to understand the opportunities, as well as challenges, that exist as a result of multiscreen video capabilities.

In this panel discussion, industry experts will highlight the increasing importance of video service assurance for multiscreen and OTT video and the latest technology advancements in video quality monitoring, as well as providing examples of why it is essential more than ever that carriers seek out assurance solutions to help improve customer experience and generate revenue.

The Internet and Mobile revolution is challenging the business model of most cable operators today. The customer expects more from us than before. Attracting and keeping the customer happy and loyal is harder than ever. New competition sometimes emerges out of “nowhere”, and we need to be ready to face future game changing ideas. But we are also given an opportunity to expand into new domains to achieve growth.

It is time for some new thinking and some fresh ideas on how to achieve the necessary business agility. This Keynote will describe how Swedish MSO Com Hem has been challenged by new developments on the market and how Com Hem has introduced Lean and agile development as a way to adapt to this high velocity environment.

This discussion will focus on the rapidly changing needs of cable operators in today’s competitive communications environment, and how they can leverage next generation service assurance to improve their business operations, and customer experience.

Speaking Topics:

·         Overview of changing landscape and drivers for MSOs

·         Effective Service Assurance in a Managed Service Provider (MSP) Environment

·         Service Assurance Goals and Challenges for American Support's customers

·         Next Generation Service Assurance: Overview of existing solutions and how needs have changed

·         Focus on Customer Experience, Time-to-market and Reducing OpEx to more effectively compete

·         Best Practices for MSOs Regarding Service Assurance

• Establishing End-to-End Process Ownership plus Product Ownership to achieve better control and more efficiency
• How to control Process Changes in an extremely dynamic business environment
• How to align Business Process Management with Project Management Office activities
• How to show positive Customer Experience impact plus Financial Impact of activities carried out by Business Process Management team

·         Overview: Quick Start Pack for TV Everywhere

·         Quick Start Guides in support of Cable priorities

• Cable Catalyst background ­ background, industry drivers, solutions components
• Review of the Cable Catalyst ­ major themes
• Cable Quick Start Guide 2.0
• Industrializing the launch and fulfillment of TV Everywhere services
• Manage Video Quality and Partner SLAs
• Understand the quality of TV Everywhere delivery and leverage Revenue Assurance metrics to help identify SLA violations of Partners involved in carrying video services to consumers
• Perspective of a Cable Operator
• Forward thinking ­ roadmap, call to action

• What is an architectural approach?
  • TOGAF/ISEB
    • Enterprise Architecture
    • Solution, Data, Information, Application, Process, Infrastructure etc.
  • MODAF, DODAF, FEAF etc
  • CTO/CIO – roles
• Architecture as a technology issues
  • IT for IT’s sake!?
  • Technology guidance and compliance
• Architecture as a business issue
  • Business architecture
  • Business changeInnovation = competitive advantage?
• Architecture as a leadership challenge
  • Power and influence – making a difference

APIs promise to revolutionize the integration of mobile devices, on-premise computing and the cloud. They are the secret sauce that allows developers to bring any systems together quickly and efficiently. Within a few years, every service provider will need a dedicated API group responsible for management, promotion, and even monetization of this important new channel to market. And in the defense arena, where agile integration is an absolute necessity, APIs cannot be overlooked.
In this talk, you will learn:

• Why APIs are revolutionizing Internet communications
  • And making it more secure
• Why this is an important opportunity for you
• How you can successfully manage an API program
• Why developer outreach matters
• What tools and technologies you must put in place

• Why is Frameworx important in addressing these issues?
• Supply chain and vendor reduction delivering productivity
• Application Service Provider architecture