TM Forum - Business Process Framework (eTOM) Distilled

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Dates: Monday, July 14, 2008 to Monday, July 14, 2008

TM Forum Business Process Framework (eTOM) Distilled

The TM Forum Business Process Framework (eTOM) is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course sets out to provide the attendee with a big picture view of the Business Process Framework (eTOM) and its use in business process transformation. The student will hear how the framework has been used in successful projects and will take part in practical exercises aimed at enhancing the knowledge gained in the course.

Course Details
Code:	A0801
Title:	TM Forum Business Process Framework (eTOM) Distilled
Instructor:	Marcus Ras
Day:	Monday, July 14, 2008: 9am - 5pm
Course level:	Introductory
Intended for:	OSS/BSS professionals including: business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers.
Pre-requisites:	A general awareness of the TM Forum and its work; General recognition of business process modeling as an aid to understanding and improving business operation
Length:	One day
Technology Being Taught:	The course aims to provide an overview of the TM Forum Business Process Framework (eTOM) and some high level views on its deployment. It provides the student with information from which they can assess their own deployment business case. It does not provide the student with a deployment methodology.
Upon completion, delegates will be able to:	Identify all the components of the TM Forum Business Process Framework (eTOM); Understand the role of the Business Process Framework (eTOM) within an enterprise, and the benefits of using it; Recognize what is required for the framework to be extended to meet enterprise needs; Understand how Business Process Framework (eTOM) process decomposition is used to “drill down” to lower levels (“Level 2”); Recognize the relationships between the framework and various other models (NGOSS, TM Forum Information Framework (SID), TMN, ITIL); Understand the necessary steps for decomposing a business process problem and apply the framework to solving it.
Agenda:	TM Forum Business Process Framework (eTOM) overview; Business Process Framework (eTOM) Level one processes; Process decomposition and process flows; Introducing the framework into your organization; Business Process Framework (eTOM) in action; Business Process Framework (eTOM) and other standards; Business Process Framework (eTOM) practical work.
As with all official TM Forum courses, certificates of achievement will be issued

Instructor:

Marcus Ras
Marcus Ras is an OSS software architect, designer and integrator with a proven industry track record. He has worked with a number of companies worldwide, successfully implementing OSS solutions. Marcus has also successfully introduced the use of NGOSS methodologies in OSS programs complimenting and supporting agile software design and programming. Marcus has given a number of presentations on practical aspects of adopting NGOSS into organizations. He is co-founder of Probity Consulting SA and Tele Management Consultants SA. Marcus is also one of the first people to have successfully passed the TeleManagement Forum Certified Consultant program. In his spare time he enjoys cooking for his family and playing golf.