When you register for an event organized by The TeleManagement Forum (TM Forum), you are paying us to hold a space for you at the event for which you register. Therefore, we charge your credit card or deposit your corporate check upon placement of your registration.

Your registration must be paid in full before you attend an event. In order to qualify for pre-event registration discounts payment by any method other than credit card must be received no later than 14 days before the event. Any payment (other than credit card payments) accepted during the last 14 days before the event, or at on-site event registration, will be charged at the on-site rate.

Cancellations and Transfers/Substitutions
Because we must commit to our events to the exclusion of other activities and because we must make commitments for conference materials and to space providers for food, beverages and space when we schedule events, if you cancel your registration for a event, we will charge a cancellation fee according to the following schedule:

CANCELLATIONS:

• If you do not cancel your registration at least 14 days before the event starts and you do not attend the event (i.e. you are a no-show), you will not receive a refund, and you must pay the registration fee applicable at the time you registered.
• All cancellations must be confirmed either in writing, sent by fax or cancelled via the on-line registration system. E-mail or voicemail cancellations will not be accepted.
• Cancellations received more than 14 days before the first day of the event will be granted a 75% refund.
• Cancellations received less than 14 days before the first day of the event will not be granted a refund.
• TM Forum reserves the right to cancel any event in the unlikely event of insufficient registrations.
• If, for any reason, TM Forum cancels a event for which you have registered and paid, we will, at your direction, refund 100% of your money or apply your registration fee to a future event. If, for any reason, TM Forum cancels an event, the TM Forum assumes no responsibility for non-refundable airline tickets, hotel reservations, car rental, or other travel costs. TM Forum will make every effort to immediately notify registrants of a cancellation.

TRANSFERS/SUBSTITUTIONS
If, for any reason, you are unable to attend TeleManagement World, you may transfer your registration to another individual within your organization. Transfers requested more than 14 days before the start of the event will be charged an administrative fee of $25.00. Transfers requested less than 14 days before the start of the event or on-site will be charged an administrative fee of $50.00

In order to transfer your registration you need to:

• Have a fully paid registration to attend the event.
• Be transferring your registration to another individual within the same organization.