John Petrie is VP, Business Development for Progress Software, where he is focused on working with systems integrators and telecommunications service providers in the development of integrated OSS/BSS solutions based on industry standards including the SID and OSS/J. John has contributed to numerous TM Forum Catalyst projects and working groups.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff some eight years ago. He is concerned with the technical collaboration program, including the Business Process Framework (eTOM), where he has been involved over its entire development and now acts as Subject Matter Expert. He is a frequent conference speaker and trainer on behalf of TM Forum for this work. Mike has worked in telecoms for over thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy. Mike also provides independent training and consultancy to organisations in applying the work of TM Forum and related bodies.

Colin Orviss has >35 years’ experience in the Communications arena, working for two European Operators and a major US telecoms corporation. He has worked for Operators in over 30 countries advising on IS re-systemisation and strategic business transformation. Currently, Colin runs the Strategic Consulting practice of Patni Computer Systems & has recently been made Vice Chairman of TM Forum.

Mr. Hateley has deep expertise in Network & Service Management on many technologies from ATM and frame relay to IP and Carrier Ethernet solutions. An advocate of using software as a means to improve the service delivery experience, he joined InfoVista after a 10-year track record with Newbridge Networks and Alcatel-Lucent.

Kevin’s 24-year career spans the chemical, aerospace, and for the last 16 years, the telecommunications industry. Currently Kevin is a Principal Technical Architect within AT&T Labs, Enterprise Architecture group, and is the lead of the TeleManagement Forum’s eTOM initiative.

With 15 years as an analyst and journalist in the telecommunications industry, Shira Levine joins Infonetics Research in April 2009 an accomplished expert in the OSS, billing, and service delivery platform markets. She authors several Infonetics equipment market size and forecast reports on policy servers, service delivery platform (SDP) software and services, and subscriber data management (SDM) software and services, as well as an ongoing series of Continuous Research Service (CRS) notes and surveys on important communication industry players, technologies, and service provider trends. In addition to deepening Infonetics' current OSS and policy coverage, Shira is expanding it to include emerging topics such as the changing service delivery infrastructure, the evolution of Telco 2.0, the role of integrated communications providers (ICPs), new service models (SaaS, hosted services, third party providers), and new ways for service providers to better leverage their competitive advantages for profit. Shira speaks at vendor events and tradeshows around the globe, including TeleManagement World and Billing and OSS World, and is a consultant to startups, service providers, manufacturers, and the investment community. Prior to Infonetics Research, Shira was the Senior Analyst in IDC’s Next-Generation OSS and Billing Program, where she expanded the company’s coverage and initiated SDP and telecom analytics market reporting. As a senior research analyst with Stratecast’s OSS Competitive Strategies practice, she covered the OSS/BSS market and service providers’ OSS strategies and requirements. Before becoming an analyst, Shira was Executive Editor of America's Network magazine, covering OSS/BSS, network management, service management, provisioning, customer care and billing. She was also the Editor of Telecom Investor and senior editor at Telephony magazine, where she covered the cable TV and telco video markets and regulatory events, including the pivotal Telecommunications Reform Act of 1996. Levine holds a BA in Classics from Amherst College and an MSJ from the Medill School of Journalism at Northwestern University. She is based out of Infonetics' Boston Metro office in Massachusetts.

Catherine Michel is CTO and co-founder of Tribold Limited. She is the principle architect of the company’s product and solutions portfolio. Her extensive experience in CSP transformational strategies and systems development has made her a recognized authority in the industry. Prior to co-founding Tribold, Catherine was a senior executive in Accenture’s Communications & High Tech practice, devising and delivering business strategy and large-scale BSS / OSS solutions. Catherine also sits on the TM Forum Executive Committee.