Keeping your customer satisfied is critical in a me-too world – it’s one of the few areas where a true differentiation can be created between you and your competitor. This has a dynamic affect on customer retention and acquisition.
The track is split into two main areas:
Initially it performs a 360 degree look at the issues, from understanding who your most valuable customers are and how to profile them to ensuring you have appropriate offers for them. The ability to move from a relatively static product catalogue to a personalized dynamic one has exposed critical issues with service offerings. Learn what the latest solutions are from leading vendors in the industry.
The other part of the track takes an in depth look at revenue leakage and the impact on billing systems of new services. With multi-device service usage, fixed-mobile convergence, blended services, multi-party gaming and other applications as well as real- time, flow-time, quality of experience and quality of service charging all breaking current billing systems – what is the solution to fix them? Find out from major, industry-leading vendors. Do you know the impact of hidden revenue leakage in an ever-converging world? Hear from our panel of revenue assurance experts who will cover these and other major challenges in the market.
For the full agenda click here.