Operational Challenges in a Convergent Market

Tuesday
2:00-3:30

Tuesday
4:00-5:30
Wednesday
9:00-10:30
Wednesday
11:00-12:30
Wednesday
2:00-3:30
Wednesday
4:00-5:30
Thursday
9:00-10:30

Thursday
11:00-12:30

sq Operational Challenges in a Converged Market
Wireless & Mobility Operations Service Management Managing Data & Process
WiMax Transitions to 3G Back Office Solutions Front Office Solutions Service Level Agreements Customer Experience Managing Data & Process Part 1 Managing Data & Process Part 2

This track is almost a conference within a conference and covers hot-topics in four distinct modules: Wireless and Mobility; Operations; Service Management; and Managing Data and Processes.

Highlights include:

WiMax where there is a must-attend panel driven by mobile vendor Nokia and leading industry analyst Deloitte Consulting who are looking at the impact on the types of services consumers are likely to be demanding made possible with the new technology. This is complemented by a look at operational challenges and billing issues associated with WiMax by Tim Finders, Head of Systems Architecture at Pipex and Mark DiCamillo at Eathlink.

The Transition to 3G in cellular networks has created near-endless service possibilities – there are a series of sessions that will touch on the revenue-drivers and the operational challenges in delivering new services from email to streaming video services over 3G – a must if you’re looking to deliver new services in the mobile world.

As networks converge and services begin to share the same back-office systems, there are unique operational challenges never before encountered. These new issues are presented by BT and Telus along with their solutions to how they fix them. Sprint also presents key linkages between new services, IT and OSS systems and suggests best practice approaches to the solving some new challenges.

How do you to deliver services while ensuring QoS, performance and scalability over diverse architectures? Learn how Mobilkom’s Service Level Management process identified KPIs & KQIs and actively monitored performance against these metrics.

AT&T and Teradata are running a joint presentation on how AT&T are managing their legacy systems and have successfully accelerated market development, enhanced sales management and improved product and services administration because of it.

For the full agenda click here.


About TM Forum
Introduction, History, Board, Management Team...
Membership
How to Join, Benefits, Member List...
Community
Community Home, Groups & Teams, Blogs...
Conferences
Event Calendar, Management World 2010, Supported Events...
Training & Webcasts
Upcoming Training Courses, Upcoming Webinars, Podcasts, On-Demand Webcasts...
Initiatives
Content Encounter, Business Benchmarking, Revenue Management...
Best Practices & Standards
Frameworx, Business Process Framework (eTOM), Information Framework (SID)...
Resources
Document Library, Case Studies, White Papers, TM Forum TV, Glossary...
Research & Publications
Newsletters, Insights Research...
Copyright © 1988-2009, TeleManagement Forum. All Rights Reserved
Contact Us
Careers with TM Forum
News Room
Privacy Policy
Terms of Use
Sitemap