| | Agenda Key |  | Cable Sessions |  | Defense Sessions |  | Revenue Management Sessions |  | Analytics | | | Back Office SimplificationTuesday November 9, 2010 2:00 pm - 3:30 pm | |
| Chair: Arturo Pereyra, Senior Director, Marketing & Business Development, Oracle Corporation Arturo leads marketing and business development for Oracle's BSS and OSS solutions. He has over 15 years experience in the hi-technology and telecommunications industries. His experience also includes leading worldwide marketing activities for HP's Emerging Markets Group and was a co-founder for a venture-backed wireless company. Prior to this, he was an Associate with Booz Allen & Hamilton, New York, and worked in the Marketing and Multi-media practice.
|  | Transforming Market Deployment Management | This presentation will address how Comcast is transforming their ability to manage and accelerate market deployments for all customer products, technologies and solutions. The IT-enabled solution created to solve this challenge will help to drive accountability, transparency and business results by changing how all deployments are executed and managed moving forward. This presentation presents a solution to an extremely challenging and complex problem to any company that is large, multi-organizational and that deploys products and technology.
Learn how to: • Reduce deployment time and cost while driving accountability and transparency across multiple markets and organizations
• Solve the deployment challenges and provide significant competitive differentiation from an operational perspective
• Manage, schedule and monitor deployments and increase your ability to go to market faster and more efficiently
| Transform the Future through Business Operations Optimization – An XO Communications Case StudyOver the past couple of years, XO Communications has undertaken a company-wide transformation program to focus on improving service delivery, accelerating revenue growth and reducing operating costs. As part of this industry recognized program, XO implemented a set of back-office initiatives to streamline the conversion of prospects to paying customers and to accelerate overall revenue growth. In this session, the speaker will discuss how XO transformed and simplified their back-office processes and systems to support the rapid growth of new Ethernet / IP services to business, government and service provider customers. The speaker will provide commentary on the goals, approach and results achieved to date. Hear the latest on: • The use of commercial applications to enable the rapid introduction, and efficient delivery, of differentiated business services • Service Fulfillment of complex IP services to over 120,000 business customers. | Speakers: |  | Steve Taff, Vice President IT Network Systems, XO Communications | | Steve Taff, serves XO Communications as Vice President for their IT Network Systems for operational support systems, applications development, network management, and service delivery. He has over 22 years experience in the telecom industry and has held a variety of Information Technology management positions at Allegiance Telecom, MFS Communications, and Sprint. |  | Leonard Sheahan, Product Marketing Sr Director, Oracle Corporation | |  In his role, Leonard is responsible for the positioning of Oracle’s Service Fulfillment solutions into communications providers on a global basis.
Prior to Oracle, Leonard held positions with MetaSolv Software as Director of Provisioning Solutions and with Nortel and Architel Systems as the Portfolio Director for Service Provisioning where he managed the business and associated product direction of the portfolio.
| | IT Transformation Case Study: How to Achieve Greater Operational and Business Agility with OSS ConsolidationIn a case study presentation, Axtel and Comptel will present a case study and share quantitative data from Mexican CSP’s multi-phase OSS consolidation project. They will explain how Axtel’s IT transformation initiative was critical in enabling the CSP to roll out WiMAX and other next-generation network technologies, and introduce new services to its customers. This presentation will also discuss how a single, convergent mediation platform enabled the Mexican operator to achieve its operational and business goals and benefits achieved as a result of the OSS consolidation.
• Hear the challenges, including the management of multiple, legacy mediation systems, Axtel faced following its acquisition of Avantel in 2006.
• Receive a first-hand, communications service provider perspective that is directly related to the Americas region.
• Learn about new, intelligent approaches to mediation and charging, and proven best practices for OSS consolidation and IT transformation. | Speakers: |  | Emilio Rodriguez, Director IT - Apps, Servicios Axtel, SAB | |  In his role as billing & IT operations director, Emilio Rodriguez oversees Axtel’s billing applications and processes, including revenue assurance, e-commerce, interconnection and settlements, mediation and fraud management. Emilio has held several director-level positions throughout his 11-year tenure with Axtel. He previously served as an IT Billing Manager at Mexican CSP, Alestra. |  | Arnhild Schia, Senior Vice President - Strategic Marketing, Comptel | |  Arnhild Schia is SVP of strategic marketing for Comptel. She joined the company in 2005, previously served as head of south and west Europe, Asia-Pacific and Americas, and led market development. Before Comptel, she was president and CEO of EDB Telecom, president and CEO of Incatel and EVP of Telesciences. | |
| | Revenue ManagementTuesday November 9, 2010 4:15 pm - 5:45 pm | |
| Chair: Tonia Graham, Executive Decision Support Program Manager, TM Forum Tonia Graham is the Program Manager of the TM Forum Business Benchmarking Program, managing the Business Benchmarking Program since its inception in 2004. In addition to driving the program she authors the quarterly Insights Business Intelligence Reports providing analysis and insights on topics spanning CSP revenue growth trends and challenges, transformation concerns, and the associated revenue management challenges.
Tonia has over 30 years of experience in the telecom management, networking, and computer industries and has served on the Board of Directors of several companies in the communications industry.
She is, also, the CEO and senior partner in e*Tezeract offering executive management consulting to the communications industry as well as IP Infrastructure Management products and services used by both service providers and enterprise. Prior to launching e*Tezeract Tonia held executive positions with Hewlett Packard and Vertel. She serves as the chair of the TM Forum Advisory Council.
|   | Optimizing Network Operations for Cost-Savings and Improved Profit Margins | Revenue Management today not only involves creating services with good profit margins, but understanding how the network is optimized behind the services to ensure a satisfactory return. Service providers have found that not only are their networks not optimized, but that a lack of true network visibility has resulted in service delays and outages that are costing them millions of dollars. These issues are attributed to misconfigurations, lack of security credentials and multiple management systems that have different release schedules and no clear way to integrate the services end to end. This case study shows how Time Warner Cable evaluated their current operations infrastructure and identified multiple areas where improvement was required to save them money and improve their profit margins. This session will present the business case and the functionality of how Time Warner Cable netted a significant savings as well as prevented outages and saved on maintenance charges that had been costing them hundreds of thousands of dollars. The business case study will outline the analysis that was done and what the resulting model will look like. |  | Maturity, Measurement, and Coverage – The Essential Pillars for a Revenue Assurance Roadmap | Revenue Assurance departments are having challenges in creating and justifying their roadmaps and goals with clear expected benefits for RA activities. Mature RA organizations face challenges in moving from Reactive to Proactive Management RA, while Immature RA organizations face challenges to determine and justify where to begin. This Panel will discuss top-notch best-practices, including the combination of RAKPIs, Maturity Model, and Coverage Model, developed by the TM-Forum RA team, to solve one of the biggest challenges RA is facing today – creating appropriate reliable roadmaps with clear benefits. | Speakers: |  | Gadi Solotorevsky, CTO, cVidya Networks, Inc. | |  Dr. Solotorevsky joined cVidya Networks in year 2000 as its Chief Scientist, He is a specialist in the field of revenue assurance, a member of the TM Forum’s Advisory Council, the Chair of its RA Team, and one of the authors of TR131 and GB941. Dr. Solotorevsky holds a B.Sc., from the Hebrew University, and an M.Sc. and Ph.D. in Computer Science from Ben Gurion University. |  | Terri Smith, VP Revenue Accounting and Assurance, Metro PCS | |  As Vice President Revenue Accounting and Assurance for MetroPCS Inc, Terri leads a team of experts in the constant pursuit of complete accuracy and integrity of the financial statements via effective and efficient practices. In joining MetroPCS in 2004, Terri was tasked with building Revenue Accounting and Revenue Assurance teams to solidify the financial practices of these areas, as well as creating efficient automation thru a dedicated Financial Automation team. Thru these teams of experts, solid control processes have been developed, adding both cost and revenue savings, eliminating risk of revenue leakage, along with implementing best practices surrounding revenue testing and control.
Prior to joining MetroPCS, Terri served as the Vice President Revenue Management for Allegiance Telecom, and has held Revenue Accounting, Revenue Assurance and Billing Automation positions in several other large businesses. With over 25 years of experience, including 18 of those years in the Telecom Industry, Terri has become a leader of innovation in the areas of Revenue Accounting, Assurance, Control and Automation.
|  | Yoel Arditi, Global Telecom SME, BAO Competency Lead, IBM Corporation | |  Yoel is a telecom expert specializing in process control, auditing and financial risk management. His career includes development and marketing experience in RAD, robotics, artificial intelligence, BI, ERM and SLAs. For the last five years, he has built the architecture for two large scale business analytic projects for IBM customers. |  | Angel Lopez, Senior Director Revenue Assurance and Fraud Prevention , NII Holdings, Inc | |  Mr. Lopez oversees the activities of the Revenue Assurance and Fraud Prevention functions within each of the countries that NII Holdings operates in. NII Holdings has become a top performing wireless company in Latin America; its principal operations are in Argentina, Brazil, Chile, Mexico and Peru. Mr. Lopez has previously worked with several international carriers throughout Latin America. He has over 16 years of telecommunication experience in audit, finance, business operations, revenue assurance and fraud prevention. Mr. Lopez, holds an BS Finance and BS Accounting from Indiana University and holds an MBA from University of Phoenix. |  | Erik Splinter, Director, Business Consulting, Connectiva Systems | |  Erik Splinter is Director Business Consultancy Services at Connectiva Systems Inc.. As head of the consultancy team he is responsible for consultancy in the Fraud, RA and CEM domain for existing and prospective customers.
Before joining Connectiva Systems, Erik worked for several world leading Fraud and RA vendors in consultancy and business development roles. Prior to joining the software vending industry Erik was manager of Commercial Fraud & Revenue Control for the Dutch mobile operator Vodafone in Maastricht, The Netherlands.
| |   | Managing Integrated RA and Fraud for Triple Play Operators | This case study of Cablevision Revenue Assurance/Fraud organizational success using WeDo Technologies solution RAID will discuss the challenges and benefits of running an integrated Revenue Assurance and Fraud department at Cablevision, Mexico's largest digital triple play (cable TV, Internet, VOIP) company. The challenges of triple play operators in combining the Revenue Assurance RA and Fraud areas have not been typically explored in the past. The presentation will include a discussion of the Revenue Assurance RA/Fraud organization and the automated and enhanced Revenue Assurance RA/Fraud controls in place. • Manage the Revenue Assurance RA and Fraud areas with limited resources and a wide range of services. • Review recommendations for managing Revenue Assurance RA/Fraud departments in a changing environment with limited resources | Speakers: |  | Oscar Chavez Mayo, PMO & RA Manager, Cablevision Mexico | |  Oscar received a Bachelor’s in Computing Sciences by Instituto Tecnológico y de Estudios Superiores de Monterrey. He holds a Master’s degree in Business Administration (MBA) by Universidad Politécnica de Madrid. He is currently in the process to get the PMP certification.
With 10 years experience as a consultant, he has participated in several projects worldwide implementing billing systems with customers such as Cable and Wireless, Colombia Movil, Telefonica Movistar.
In Cablevision he implemented the Interconnection, Mediation and Revenue Assurance (RAID) platforms. Currently he is responsible for the Project Management Office, Revenue Assurance and Fraud (in progress) platforms.
|  | Hans Eismann, Director, WeDo Technologies | |  Hans Eismann is a highly accomplished information technology project manager with extensive experience leading development projects through all life cycle phases to completion on time and within budget. Hans has proven ability to recruit, train, evaluate, and lead large and successful technical employee teams. Recognized as a creative and effective strategic planner and problem solver in meeting organizational goals he has proven to be a resourceful coordinator in fast-paced technology environments during his stages in companies such as Wedo Technologies or AT&T in the past.
Currently Hans Eismann is Client Services director in WeDo Technologies for the north American market. | |
| | Business TransformationWednesday November 10, 2010 9:00 am - 10:30 am | |
| Chair: Johanne Mayer, Director Communication, Systems & Applications Integration, Alcatel-Lucent Johanne joined Alcatel-Lucent in 1994 through the Newbridge acquisition and Lucent merger. Currently, Johanne is director communication for the global Systems and Applications Integration Services group.
Johanne is the spokesperson for OSS, Applications and network management products and solutions with industry analysts and the press as well as a member of the executive committee of the TM Forum. Johanne was recipient of the TM Forum Distinguished Fellow in 2010. She is a frequent speaker at conferences such as Management World, BBWF, 3GSM, IQPC and TeleStrategies and represents Alcatel-Lucent at various global forums.
During her over 20 years in the industry, she has worked as a support engineer, a product manager and marketing director, always focused on the Carrier operations.
A graduate of the University of Ottawa, Johanne holds two Bachelor of Science degrees: an honours degree in Mathematics with Co-op, and a second degree in Computer Science. She also holds a patent on Frame Relay Congestion Management.
| Sale to Fulfillment – A Service Provider Success Story for Effective and Accurate Custom Business SolutionsComplex business solution offerings need the ability to change dynamically and be configured uniquely for each customer. The lead to order process has a lengthy time to market due to iterative designs, and often manual processes or disparate tools being used for the sales and implementation cycles. Deployments are increasing in complexity and are often error prone. Consequently, the sales and network solution design processes are typically lengthy, inefficient and inaccurate. Bell Canada will share a case study on the value of Sales Management and Solutions Management to optimize sales processes. By providing a guided and structured design process, the Bell Canada pre-sales teams were able to significantly increase sales by generating accurate solutions with fewer cycles by streamlining those processes for information transfer and better collaborative workflows from Sales Management to Solutions Management which helped to optimize sales processes and potential for increased revenue.
Learn how to:
• Increase sales productivity through automation and collaboration and through sales accuracy reduce time to revenue
• Improve the ability to forward documents to ordering and provisioning
• Update the solution at the provisioning stage & more | Speakers: |  | Milan Belohoubek, Director, Pre-Sales Engineering, Bell Canada | |  Mr. Belohoubek has spent the last 28 years in the high technology industry, in various roles of increasing responsibility. He spent 19 years as a member of the Nortel Networks technology team. Mr. Belohoubek joined Bell Canada in September 2001. On July 1, 2009 he assumed responsibility to Bell Business Market’s pre-sales engineering community, managing the delivery of network-based solution proposals to customers across the major centers in Ontario and Quebec. |  | Ittai Bareket, CEO, Netformx, Inc. | |  As CEO, Mr. Bareket has successfully led Netformx to be recognized as the de-facto market leader in providing mission critical solutions to simplify the complex pre-deployment sales process for service providers and systems integrators. Prior to Netformx, he served as President of Mercury Interactive Japan K.K. and General Manager for Japan and Korea. | | Transforming Service Assurance at SaskTelThis is a Case Study of how SaskTel, a small operator can use COTS tools to transform assurance across fixed, mobile, IPTV etc. SaskTel has utilized off-the shelf software tools to create a new Resource Trouble Management (RTM) solution to replace existing in house applications. The RTM solution provides a "single pane of glass" for fault and performance management across both fixed and mobile infrastructure including broadband access, optical transport, IP, IPTV, switching and SCADA. Based on a proven operational project, this presentation will share best practices of how a relatively small operator was able to take advantage of COTS to replace an in house solution. This presentation describes the solution, benefits achieved and plans. | Speakers: |  | Rance Best, Network Manager, OSS Design and Implementation, SaskTel | |  Rance Best is responsible for OSS planning and implementation at SaskTel. As a senior member of the OSS solutions center Rance works with external partners and SaskTel personnel to evaluate OSS solutions for resource trouble management and oversees OSS implementation projects. Rance has over 30 years of experience in telecommunications. | | | Utilizing TM Forum Frameworx Catalog/Order Lifecycle Management Software to Support Homogenous Business TransformationMerger & Acquisition activity over the last several years presented a major operational challenge to Atria Networks: how to cost-effectively sell/order/provision a common product/service offering to a customer base served by multiple technologies and operationally unique business processes? The presentation will describe how Atria Networks, a metro-optical broadband carrier, set out to harmonize their business and operations processes and product/service offerings by leveraging TM Forum Frameworx Catalog/Order Lifecycle Management software. Attendees will take away the strategies Atria Networks employed to minimize risk against the challenges of a highly complex project. |
| | Analytics /Business Intelligence/ Subscriber Data MiningWednesday November 10, 2010 11:15 am - 12:45 pm | |
| Chair: Goutham Belliappa, Business Information Management Practice Lead, Communications Sector, Capgemini Service (TME-GSA) Goutham Belliappa has been successfully leading Enterprise Solutions and Delivery within the Business Intelligence and Data Warehousing space at some of Capgemini’s largest communications customers. He has hands-on and leadership experience directing teams and helping clients in all aspects of Information Management. He currently leads the Business Information practice within Capgemini’s Communications group.
|  | Situational Awareness in Policy Based Collaborative Networks | This presentation explores the relationship between policy and situational awareness and how standards such as advocated by TM Forum enable policies and situational awareness to be applied across ad-hoc collaborative networks in a real-time approach. This case study with the US Army will show that collaboration by joint forces leads to the need for have the capabilities to support SA across these entities Several examples will be provided to solidify the concepts presented. | Speakers: |  | Syeed Ali, Small Business Innovative Research (SBIR) Project Manager, DOD | |  Syeed E. Ali is a communications-electronics researcher at US Army Research, Development, and Engineering Command (RDECOM). Mr. Ali's research interests include network fault management, policy-based network management, network interoperability, computer/user interfaces, and routing protocols. Mr. Ali is currently manager of several of the Army's Small Business Innovative Research (SBIR) programs.
|  | Thomas Magg, CTO, DAX Technologies | | Tom has over 20 years experience in the telecommunication industry and has held a wide range of technical management positions at Bell Laboratories, AT&T, and Lucent Technologies where he was technical director for Lucent's Software Product Division for North America. Tom holds a BS and MS degrees in EE and CS from Cornell University. | | Telecom Italia's Approach to User Data ReconciliationSeamless service functionality relies on perfect data alignment through the BSS/OSS and network environment. The data federation tool analyzes database inconsistencies and network devices misconfigurations in order to guarantee full coherence between the customer requests and the services provided. This presentation will show a complete user's profile on one federated database that allows proactive malfunction discovery in order to reduce missbilling and customer trouble tickets. The results will show trouble tickets reduction, cost reduction in migrating customers from a network platform (ATM DSLAM) to another (IP DSLAM). | Speakers: |  | Giovanni Lepri, Director, Telecom Italia Group | |  G. Lepri joined Telecom Italia in 1990 and since then worked in the Technology Division. His experiences span from Operations to Engineering. In November 2006 he finally was in charge of the Technical quality department. His current mission is to identify and improve critical processes and design IT system to support the activities. | |  | Real-World Benefits of Internet Protocol Detail Record (IPDR) | Internet Protocol Detail Record (IPDR) collection is addressed by one of the key TM Forum Interfaces that will differentiate next-generation operators over the next year, and allow those who adopt IPDR collection to win in their competitive environments. This Case Study of the third-largest MSO in the US will provide a first-hand look at a real-world deployment of active mediation for IPDR collection & reporting, discuss the benefits of tracking network usage data and share exclusive insight into its deployment process and use case.
• Learn how the TM Forum’s IPDR interface gets deployed and how subscribers and operators benefit from its implementation. | Speakers: |  | Brian Cappellani, Chief Technology Officer and Vice-President of Engineering, Sigma Systems | |  As Chief Technology Officer, Brian Cappellani is responsible for the architectural and technology vision and deliverables for Sigma Systems’ award-winning Service Management Platform and solutions suites. As a veteran in telecommunications, he has an extensive background in designing, architecting, and building large-scale operations and billing support systems. Mr. Cappellani also serves as an Advisory Director to the TM Forum’s Advisory Council and is also a member of the TMForum Technical Committee. He is a highly sought-after speaker on next-generation OSS and advanced advertising. Prior to joining Sigma Systems, Mr. Cappellani held numerous senior-level architecture, engineering and development management positions of increasing responsibility for Accenture and Accenture’s telecommunications practice. He holds an Electrical Engineering degree from the University of Waterloo in Waterloo, Ontario. |  | Bam Liem, VP, Advanced Services Enigneering, Insight Communications | |  Bam, currently VP of Advanced Services Engineering at Insight Communications, has over 29 years experience in Engineering, IS/IT and Operations environments, starting at Bell Canada, Canada’s largest telephone company, and recently at Charter Communications, the forth largest Cable Company in the U.S., and at Accenture, the largest systems integrator in the world.
At Insight Communications, Bam is responsible for the technology design, engineering, development, integration, validation & deployment of Insight’s revenue generating as well as corporate IP data & VoIP phone networks. Bam is also responsible for the design, development, integration, validation, deployment & support of Insight’s network-facing support systems. Bam had similar responsibilities at Charter.
While an Associate Partner at Accenture, Bam is responsible for architecting solutions in system integration projects as well as the program management and execution of said projects, such as the CRM/BSS/OSS design, development & deployment at WINfirst (now SureWest) – a FTTH over-builder in Sacramento.
In addition to the above, Bam’s experience also includes working in the Engineering, Operations and IS/IT departments of Jones Intercable, MediaOne, AT&T Broadband (all now Comcast), Casema (a Dutch cable company), Nortel, Dynamic City (a public FTTH project in Utah), USWest (now Qwest), eircom (an Irish wire-line service provider), NCIC (a Taiwanese wire-line service provider), FET (a Taiwanese wireless service provider), CyberCity (a Danish DSL service provider), Bell Sygma Telecom Solutions (now CSC), Extant (now Dynegy) and West Interactive (an Call Center and IVR service provider).
Bam has a bachelor’s degree in mathematics, majoring in computer science, from the University of Waterloo in Canada in 1982.
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| | Enabling Green Communication NetworksWednesday November 10, 2010 2:15 pm - 3:45 pm | |
| Chair: Charlie Wijsman, Senior Manager, Operations Restructuring, Deloitte Charlie Wijsman is a senior member of the Deloitte TMT operations consulting team in the UK where he leads the green/sustainability activities for the TMT sector in Consulting. Recently Charlie has published a number of thought pieces in this area, both around why environmental policies are critical to Telcos and recommended strategies, and also around how the Telecommunications industry can help other industries to reduce carbon emissions and therefore costs. Charlie also specialises in the design and implementation of new operating model and cost reduction solutions within the Telco and Technology sectors where he is currently working with a number of fixed line and mobile operators across Europe.
| Energy Efficiency in Telecom Networks: Using Metrics to Separate Hype from RealityRising utility, real estate and environmental costs require a new look at network design and measurement of the efficiency of those networks. Since modern networks are growing faster than Moore’s law, creating an increase in energy consumption, there is demand for new, energy-aware generations of telecom equipment. The industry lacks any widely adopted methodology for measuring and reporting the true energy efficiency of networking equipment. This session will separate hype from reality in green networking and provide an overview of the initiatives underway to establish a repeatable and standardized metric for measuring networking efficiency. The presentation will discuss the importance of implementing a standardized metric for measuring energy efficiency and how this ties to data center design. Attend this session to learn more about • Measuring efficiency in the network • Designing secure networks for anytime/anywhere access • Proper data center design to help decrease real estate, power and cooling requirements | Speakers: |  | Oliver Tavakoli, CTO, SLT Business Group, Juniper Networks, Inc. | |  Oliver Tavakoli is CTO for Juniper's SLT Business Group. In this role he sets overall technical direction for Juniper's Firewall, IDP, SSL VPN and WAN acceleration product lines. Prior to joining Juniper Networks via acquisition, Oliver was CTO at Funk Software, a pioneer in the AAA and 802.1X spaces which fielded market-leading products such as Steel-Belted Radius and Odyssey Client. Oliver joined Funk Software through its acquisition of Trilogy, Inc., a company which Oliver co-founded in 1994. Earlier in his career, Oliver developed system and networking software at IBM and Novell. | | Mottainai: Innovations in Green ITThis presentation by NEC of Japan will highlight the results and outcome of NEC’s efforts in promoting and implementing green IT within the organization and for its customers. The presentation will cover the metrics used for effective measurement of Green IT, best practices and adoption incentives. Attendees will learn:
• How to meet Green IT standards while improving productivity and costs
• How to use next generation IT technologies such as RFID, New thin client approaches to meet Green requirements
• How to optimize existing IT technologies and adopt new approaches and innovation to drive the green revolution in the organization
| Speakers: |  | Bob Titus, VP, Global Converged Solutions, NetCracker Technology | |  Bob Titus serves as Vice President, Global Converged Solutions and is responsible for overseeing the design and delivery of solutions that enable service providers and large enterprises to deliver next generation services over converged networks. Prior to joining NetCracker, Bob spent 10 years at Accenture, where he worked in the company’s Communications & High Tech practice as an SME in its Network Service Line of Business. During his tenure at Accenture, Bob’s responsibilities included developing OSS market offerings and providing network sales, delivery, and operational consulting for Tier 1 communications service providers including Bell Canada, TELUS, Pacific Bell, Nextel, and Sprint-PCS. Bob graduated with honors from Bowdoin College. | | Operating in the Green - TCO2 - A Quantitative Model for Eco Friendly Telecom Network ManagementEnvironmental responsibility has recently been added to the decision making criteria a Service Provider must consider in designing and operating a network. A business modeling tool that encompasses ecological impact in addition to cost will enable them to make comprehensive choices. In this presentation, we'll use a comprehensive and mathematical model, rather than descriptive model to show the environmental impact of the technology, processes and organization of network operations, and suggest techniques for reducing this impact. Learn how to • Review a model for calculating carbon impact in conjunction with other business model techniques that are supported by industry evidence • Incorporate environmental impact into their business decision making • Utilize concrete, qualitative equations into the business model process allows service providers to truly understand, in numeric terms, the financial tradeoffs of their environmental decisions
| Speakers: |  | Elissa Matthews, Distinguished Member of Technical Staff, Alcatel-Lucent | |  E. P. Matthews is a Distinguished Member of Technical Staff in the Network Planning and Performance Engineering Center of Bell Laboratories. She holds a B.S and M.S from Union College in mathematics. Her area of expertise is telecommunications operations analysis and solution design. She was awarded a patent for numerical analysis of a new video-encoding algorithm, the Bell Labs President's award for modeling of telecom and operations flow, is the author of several papers in operations and telecommunications, and was the Chief Editor for ITU SG2 standard E41.TOC: Operations Competency Metrics. Most recently she has been working on identifying and quantifying operations impacts of leading edge technologies. | |
| | Intensive 1: Managed Services: OutsourcingThursday November 11, 2010 9:00 am - 10:15 am | |
| How to Build an Effective Managed Service PartnershipCompetition is driving CSPs to embark on complex transformation programs. These programs increase CSPs’ competitive edge by introducing new services, reducing cost, optimizing operations and service delivery, and improving customer experience. While transformation programs' objectives are similar, the approach varies because of differences in each CSP’s business and operating environment. A key success factor for transformation programs is harmonizing the CSPs’ approach and objectives with managed service providers’ (MSP) capabilities – an effective managed service partnership. This will be a thought-provoking, interactive, role playing working group session to:
• Discuss how to use outsourcing solutions and managed services to assist CSPs effectively transform their operations and business
• Identify synergies and gaps between CSPs and suppliers viewpoint supported by research data and experience in the telecoms professional services market
• Debate and conclude on the key characteristics of a managed service partnership for a successful business transformation | Speakers: |  | Glen Ragoonanan, Senior Analyst, Analysys Mason Limited | |  Glen Ragoonanan is the lead analyst for Analysys Mason's Infrastructure Solutions research programme. He joined Analysys Mason in 2008 and has worked as a consultant on projects on next-generation IT and telecoms networks, systems and technologies for incumbents, new entrants, private companies, regulators and public-sector clients. His primary areas of specialization include operations and business support systems (OSS/BSS) solution architecture and integration for business process re-engineering, business process optimization, business continuity planning, procurement and outsourcing operations and strategies. Before joining Analysys Mason, Glen worked for Fujitsu, designing, delivering and managing integrated solutions. Glen is a Chartered Engineer and project management professional with an MSc from Coventry University. |  | Hermes Figueroa, Head of Global Services (GS) Sales, Nokia Siemens Networks | |  Hermes Figueroa is the Head of Global Services (GS) Sales at Nokia Siemens Networks for Latin America. He has worked for more than 20 years in the IT and Telecommunications sector in Europe and Latin America. He has held several positions in Sales, Marketing and Business Development, such as Head of Managed Services for Latin America at Nokia. Previously at NSN he acted as Head of Services Sales for America Movil/Telmex. Mr. Figueroa has a Computer Engineering degree and an MBA from USP in Brazil.
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| | Intensive 2: Business IT Governance Thursday November 11, 2010 11:30 am - 12:45 pm | |
| If You Can’t Measure It, You Can’t Manage It: How to Make IT Complexity Part of CEO Agenda Making visible to top management how IT complexity impacts business performance is critical to improve momentum for IT transformation and modernization initiatives, which most often lose against product and market initiatives in the battle for funding.
From this intensive session attendants will learn:
• how to measure IT complexity, and use KPIs related to IT complexity in regular top-management reporting
• how to link IT complexity KPIs to economical impacts and business performance
• how to promote IT modernization and transformation initiatives
The audience will be invited to share their challenges, views and experiences. The session will be a combination of brain-storming, interactive presentations and discussions.
The session should suit participants which struggle to manage complexity, as well as those having interesting experiences to share and discuss. | Speakers: |  | Erik Odberg, Senior Enterprise Architect, Telenor ASA | |  Dr. Erik Odberg has 15 years of experience from the telecommunications industry, mainly as an Enterprise Architect and with particular focus on alignment of OSS/BSS initiatives with business strategies. Odberg has a PhD in Computer Science from the Norwegian Institute of Technology. |  | Borger Warlo, Head of Enterprise Architecture, Telenor ASA | |  Borger Warlo has over 20 years of experience from the telecommunications industry, both from the supplier- and operator side.
Warlo is currently head of IT Architecture in Telenor Norway and has an MSc in Telecommunications from the Norwegian Institute of Technology.
|  | Vidar Vetland, Senior Adviser, Telenor ASA | |  Dr. Vidar Vetland has 14 years of experience from the telecommunications industry, mainly as an Enterprise Architect with particular focus on the interplay between business, IT and technology strategies and how the strategies are best communicated to top-level management. Vetland has a PhD in Computer Science from the Norwegian Institute of Technology. | | | |