“Customer Centric" and "Service Centric” are buzzwords often associated with how to create and operate OSS that will attract new customers, retain existing customers and support future business development.
But neither of these approaches will work unless due cognizance is paid the underlying quality of not just the network and how it is configured but the processes and the “whole business” attitude that supports the services being delivered to the customer.

Quality of Service is a mindset. It is not a series of boxes to be ticked on the way to ISO certification.

This interactive course explores how taking a “Quality-Centric” approach can enable the Customer and Service Centric approaches to be realized by taking a “whole business” approach to OSS.

The course then goes on to explore the best practices associated with Service Level Management.