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Management World Americas 2011

  • Latest News

    Read the latest headlines from Management World Americas.
  • Video Update

    Watch and learn as visionary Keynote Perspectives speakers from TM Forum's Management World 2011 share their views on innovation and the changing communications industry.
  • Latest News

    Read the latest headlines from Management World Americas.
  • Video Update

    Watch and learn as visionary Keynote Perspectives speakers from TM Forum's Management World 2011 share their views on innovation and the changing communications industry.
  • Latest News

    Read the latest headlines from Management World Americas.
  • Video Update

    Watch and learn as visionary Keynote Perspectives speakers from TM Forum's Management World 2011 share their views on innovation and the changing communications industry.

Keynotes

Join visionary C-level speakers from AT&T, MasterCard Worldwide, Citi, Verizon, LightSquared and Isis to examine the current, and future, state of the communications industry.

Topics / Summits

View the jam-packed conference agenda, featuring 100+ speakers covering hot topics like fueling new revenues, retaining and understanding your customers, and reducing cost and risk in your business.

Expo / Forumville

Find solutions for your business and technical challenges through collaboration team demonstrations and on the bustling Expo floor.

Networking

Grow your business and expand your personal network by connecting with executives representing hundreds of service providers.

Training

Accelerate your career and projects with training on today's hottest initiatives and best practices, including the most widely adopted industry standards – TM Forum Frameworx.

"A great opportunity
to speak with like-minded professionals...in search of innovation and continuous improvement in our field."


Tony Sceales, CTO, Celona Technologies Ltd.

The jam-packed conference agenda features 100+ speakers from more than 75 leading companies across 17 panels, 25 case studies, 7 Intensive Debates, 2 vendor showcases, and 7 Summits surrounding the topics that matter most to you.
  • Fueling new revenues
  • Reducing costs & risk in your business
  • Retaining & understanding your customers
The global adoption of new technologies is driving service providers to develop an innovative array of innovative, profitable new services, like cloud, in partnership across the value-chain. Through three targeted Summits, you can:
  • Discover proven strategies and best practices to help meet changing market demand while staying ahead of the competition
  • Explore how service providers are successfully exploiting the power of cloud to enhance service delivery and gain market share
  • Uncover how cable MSO's can adapt their operating environments in a timely manner, without jeopardizing service delivery and quality
Fueling New Innovation Summit View Summit

With the explosion of data and prevalence of ‘over the top' services, the business model for service provider investment and future growth can be unclear. The key to future growth lies in delivering innovative new services in partnership across the value-chain. This Summit explores and examines the challenges and opportunities for service providers around the world as they adapt to deliver new services such as M2M, Smart Grid and eHealth.
The Race to Cloud Services View Summit

Cloud services continue to be a major growth opportunity for service providers, as smart businesses put the pedal to the metal to take advantage of the lucrative opportunities of the Cloud economy. This Summit explores how service providers are exploiting the power of Cloud - what steps to take, and what to avoid, when becoming a successful Cloud service provider. It's not alchemy; it's reality. See how you can turn ether into gold and win the Cloud race.
New Services in Cable View Summit

As more tablet-style devices explode onto the scene for cable subscribers, cable operators must ensure that they can adapt their operating environments in a timely manner, without jeopardizing service delivery and quality. As the customer experience becomes more entwined with transforming technologies like tablets, there emerges a new set of requirements for integration into the cable OSS/BSS environment. This Summit will explore using the TM Forum Frameworx suite of standards to help support new cable services while reducing risk, as well as the proper governance and approach to ensure that constant innovation is grounded in operations, supports new business models, and ensures a positive customer experience.
With market saturation and convergence driving competition, customers expecting more for less, and growth reliant on delivering innovative services, service provider operations must run with maximum agility, simplicity and efficiency. Adding new services and transforming business models can help unlock additional revenue streams, but it can also expose your business to revenue leak and risk. Through two targeted Summits, you can:
  • Learn how to apply TM Forum's Frameworx suite of standards and cutting-edge concepts from across the industry to streamline business operations and offer innovative services
  • Explore hot issues like flexible billing, risk and fraud management, revenue assurance and more
Delivering Agile IT and Operations Summit View Summit

With market saturation and convergence driving stiff competition, and customers expecting more for less, and future growth reliant on delivering innovative services, service provider operations must run with maximum agility, simplicity and efficiency. This Summit presents a fusion of real-world case-studies, exploring the value of TM Forum's Frameworx suite of standards and cutting-edge concepts from across the industry to streamline business operations and offer innovative services.
End-to-End Revenue Management Summit View Summit

Revenue keeps your engine running. Without a mature approach to revenue management, service providers can leak multiple percentage points of revenue through fraud, billing errors and poor customer analytics. As part of an extended value-chain of partners, service providers must accurately recognize revenues they deserve. This Summit explores these issues and gives you the tools you need to keep the money you make.
Frameworx Spotlight View Spotlight

TM Forum's Frameworx Spotlight on Enabling New Services: Achieving Profitability through Cost-Effective Operations

Explore how TM Forum Frameworx enables service providers to simplify operations and focus on what matters most - growing their businesses and offering profitable new services. Attend this free event on November 7, featuring case studies and interactive presentations from Optimus Portugal, NetCracker, Oracle, cVidya, Subex and Clarity.
Communication markets are increasingly saturated, so it is more important than ever to identify strategies to keep the customers you've got. But in order to retain today's savvy, demanding customers in a highly competitive market, you need to understand exactly what they are looking for. Analytics gives you the power to put your existing data to work for you, increase transparency across the business, and better relate to customers. Through two targeted Summits, you can:
  • Learn how to manage information and streamline operations to enhance service delivery
  • Get strategies for juggling the demands of your customers while maintaining your bottom line
Information Management Summit View Summit

Service providers capture an enormous amount of data every day, but managing, securing and monetizing that data poses many challenges. This Summit explores how service providers are tackling the challenges of regulatory control, security threats, piracy and privacy concerns, data retention requirements and the ever-growing data consumption rate.
Optimizing Customer Experience Summit View Summit

In today's saturated markets, customer experience is a differentiator. A service provider's brand reputation is closely tied to each customer's experience, as social media means customer frustration can be broadcast instantly. Future business growth is tied to the quality of the customer experience you deliver, and the loyalty you create. In a world of new services delivered across the value-chain, how do you guarantee the service your customer's expect? This Summit, full of case studies and debate, gives you the tools to ensure your customer's experience is top notch.
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