Improving Customer Experience Management

As operators seek to retain customers, they must become more intuitive in the ways in which they interact with them. Learn how to empower customer experience management strategies and significantly increase customer satisfaction.

Sessions include:

• Examining how Globe Empowered Customer Experience Management by Transforming the Network Operational Center

• Using Frameworx-Based Consolidated Service Catalog to Increase Satisfaction across the Customer Lifecycle

• Developing and Implementing a Proactive Churn Management Strategy

• Driving Innovation in Personalization - Developing an Individualized Approach for Unique Customers

• Designing and Implementing Effective Loyalty Programs

• Accurately Measuring End-To-End Satisfaction

Profiting From Cloud Services

2:00 - 5:30pm

Understand how major service providers are leveraging Cloud Computing technology to deliver service innovation to business customers.

Sessions include:

• Implementing a Lean, Flexible, Factory Assembly Model for Cloud-based IT Services into the Enterprise Market – Case Studies from BT and Colt

• Understanding why CSP's cannot afford to miss the Cloud Opportunity - Insights from Telekom Malaysia

• Evolving from a Public Communications Network to a Public Computing Communications Network

• Examining the Experience of MTS India in Developing Compelling Cloud Services Propositions

• Developing an Innovative Cloud Services Platform
  

Driving IT Innovation & Excellence

11:00am - 2:45pm

Examining the technological infrastructure, organizational processes and emerging TM Forum standards that are required to enable Service Providers to support diverse and innovative business models and deliver new products and services as quickly and cost-effectively as possible.

Sessions include:

• Automating Malaysia’s High Speed Broadband Network (HSSB) – Leveraging the 'As-Is' Capability

• Implementing An Accurate Product Master Catalog To Enable Quicker Service Launch

• Transforming the Incumbent Telco – PLDT’s OSS Transformation Strategy and Execution Case Study

• Examining The OSS Reinvention Strategy At LG U+

• From Network Management to Service Centric Assurance at Vodafone Essar

• Improving Operational Efficiency through Effective Data Integrity Management
  

Delivering New Business Models

11:00am - 12:15pm

Learn how service providers are adapting to the multi-sided market environment by delivering sustainable business models for enterprise and consumer segments.

Sessions include:

• Driving New Revenues from the Enterprise Sector

• Don’t be the Weakest Link: How Solutions Management can Position Telcos for Success with Cloud Initiatives

• 3D TV - Pure Hype or a Sustainable Business?
  

Optimizing Revenue Management & Profitability

2:45 - 5:45pm

Examining the business support systems and strategies that service providers must develop in order to assure revenues and maximize profitability across all operations.

Sessions include:

• Successfully Implementing a Convergent Charging Platform to Deliver Next Generation Mobile Communication Services - An XOX Case Study

• Driving and Sustaining Business Success in High Volume Growth Markets

• Convergent Billing is Key to Turn Cost into Revenue

• Resource Management: Strategies for Effective Management and Deployment

• Rapidly Monetizing 4G Networks