Wednesday, January 27, 2010- Keynote Plenary Session
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA1
Wednesday, January 27
9:00 AM
- 10:30 AM
|
Keynote Plenary Session
|  Keynote Interview: An Integrated Way to Bring Service Convergence for the Unbanked and Developing Telecom Markets
With more than 172 million subscribers worldwide, including 70.5 million in Asia, Telenor has successfully transformed itself into a global mobile player today. This interview will share insights of the key milestones of Telenor’s global strategy and its journey ahead. In addition, Sigve will discuss the following:
• Telenor and service convergence
- Convergence in financial services
- Convergence for content services
- Convergence in devices
• Service convergence and its impact of Telenor’s operations
- Better understanding the customers to bring them new services in a timely and cost-effective manner
- The broadband future for Telenor’s customers
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 Keynote Presentation: New Growth Strategy - Data Explosion and Smart Platform
South Korea is one of the leading 3G mobile markets with a vast array of innovative services, however like many other countries it faces now market saturation. In order to grow further KT is exploring converged services for customers ranging from fixed, mobile, fixed & wireless broadband to IPTV. Through her keynote speech, Mr. Won will present new insights on how KT is leading efforts in fixed mobile converged services, leveraging the explosion of data, becoming smart platform and customer value enhancement.
Mr. HeongJae Won started his career in the wireless communication industry at KT, responsible for Developing Strategy for Wireless Data Communication Business approaching with special insight for customers by utilizing his knowledge in electro- communication system.
As the noted expert in the wirelss communication industry, Mr. Won worked mainly at strategy division and customer connection field after his joining KT and KTF afterwards.
In June 2009, with the merger of KT-KTF, KT was re-organized into three company-in-company structure and KTF became the Personal Customer Group and Mr. Won has played as key strategy developer at KT Corp as the VP to lead the corporate & business strategies.
Mr. Won got his MBA degree at KAIST and BA majoring electronic communications engineering at Korea Maritime University.
 Keynote Presentation: Blyk; Fresh thinking and New Business Models
Changing consumer behaviour and stiff competition are dramatically altering telecoms and media landscapes. Fresh thinking and new business models are vital for future profitable growth and strong market leadership. Mobile is becoming the 7th mass media, where competition is open. MNOs will play an important role in developing this media and mobile advertising. Blyk partners with operators providing them with the media capability to open additional revenue streams, acquire market share and increase customer loyalty.
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
|
MWA1
Wednesday, January 27
9:00 AM
- 10:30 AM
|
Keynote Plenary Session
|  Keynote Interview: An Integrated Way to Bring Service Convergence for the Unbanked and Developing Telecom Markets
With more than 172 million subscribers worldwide, including 70.5 million in Asia, Telenor has successfully transformed itself into a global mobile player today. This interview will share insights of the key milestones of Telenor’s global strategy and its journey ahead. In addition, Sigve will discuss the following:
• Telenor and service convergence
- Convergence in financial services
- Convergence for content services
- Convergence in devices
• Service convergence and its impact of Telenor’s operations
- Better understanding the customers to bring them new services in a timely and cost-effective manner
- The broadband future for Telenor’s customers
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 Keynote Presentation: New Growth Strategy - Data Explosion and Smart Platform
South Korea is one of the leading 3G mobile markets with a vast array of innovative services, however like many other countries it faces now market saturation. In order to grow further KT is exploring converged services for customers ranging from fixed, mobile, fixed & wireless broadband to IPTV. Through her keynote speech, Mr. Won will present new insights on how KT is leading efforts in fixed mobile converged services, leveraging the explosion of data, becoming smart platform and customer value enhancement.
Mr. HeongJae Won started his career in the wireless communication industry at KT, responsible for Developing Strategy for Wireless Data Communication Business approaching with special insight for customers by utilizing his knowledge in electro- communication system.
As the noted expert in the wirelss communication industry, Mr. Won worked mainly at strategy division and customer connection field after his joining KT and KTF afterwards.
In June 2009, with the merger of KT-KTF, KT was re-organized into three company-in-company structure and KTF became the Personal Customer Group and Mr. Won has played as key strategy developer at KT Corp as the VP to lead the corporate & business strategies.
Mr. Won got his MBA degree at KAIST and BA majoring electronic communications engineering at Korea Maritime University.
 Keynote Presentation: Blyk; Fresh thinking and New Business Models
Changing consumer behaviour and stiff competition are dramatically altering telecoms and media landscapes. Fresh thinking and new business models are vital for future profitable growth and strong market leadership. Mobile is becoming the 7th mass media, where competition is open. MNOs will play an important role in developing this media and mobile advertising. Blyk partners with operators providing them with the media capability to open additional revenue streams, acquire market share and increase customer loyalty.
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
|
MWA1
Wednesday, January 27
9:00 AM
- 10:30 AM
|
Keynote Plenary Session
|  Keynote Interview: An Integrated Way to Bring Service Convergence for the Unbanked and Developing Telecom Markets
With more than 172 million subscribers worldwide, including 70.5 million in Asia, Telenor has successfully transformed itself into a global mobile player today. This interview will share insights of the key milestones of Telenor’s global strategy and its journey ahead. In addition, Sigve will discuss the following:
• Telenor and service convergence
- Convergence in financial services
- Convergence for content services
- Convergence in devices
• Service convergence and its impact of Telenor’s operations
- Better understanding the customers to bring them new services in a timely and cost-effective manner
- The broadband future for Telenor’s customers
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 Keynote Presentation: New Growth Strategy - Data Explosion and Smart Platform
South Korea is one of the leading 3G mobile markets with a vast array of innovative services, however like many other countries it faces now market saturation. In order to grow further KT is exploring converged services for customers ranging from fixed, mobile, fixed & wireless broadband to IPTV. Through her keynote speech, Mr. Won will present new insights on how KT is leading efforts in fixed mobile converged services, leveraging the explosion of data, becoming smart platform and customer value enhancement.
Mr. HeongJae Won started his career in the wireless communication industry at KT, responsible for Developing Strategy for Wireless Data Communication Business approaching with special insight for customers by utilizing his knowledge in electro- communication system.
As the noted expert in the wirelss communication industry, Mr. Won worked mainly at strategy division and customer connection field after his joining KT and KTF afterwards.
In June 2009, with the merger of KT-KTF, KT was re-organized into three company-in-company structure and KTF became the Personal Customer Group and Mr. Won has played as key strategy developer at KT Corp as the VP to lead the corporate & business strategies.
Mr. Won got his MBA degree at KAIST and BA majoring electronic communications engineering at Korea Maritime University.
 Keynote Presentation: Blyk; Fresh thinking and New Business Models
Changing consumer behaviour and stiff competition are dramatically altering telecoms and media landscapes. Fresh thinking and new business models are vital for future profitable growth and strong market leadership. Mobile is becoming the 7th mass media, where competition is open. MNOs will play an important role in developing this media and mobile advertising. Blyk partners with operators providing them with the media capability to open additional revenue streams, acquire market share and increase customer loyalty.
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
| |
Wednesday, January 27, 2010- Business Models for Growth
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA3
Wednesday, January 27
11:00 AM
- 12:30 PM
|
Business Models for Growth
|  Keynote Panel: New Ways of Making Money
Revenue channels are changing in an ever more complex and extended value chain. New channels to market are creating a new world of exciting opportunities for making money. This executive debate will investigate how revenue channels are changing, what are the new business models needed for success and who is making the money and why?
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 The Singapore Government’s Initiative to Deploy a Next Gen Nationwide Broadband Network (Next Gen NBN)
The Singapore government’s initiative to deploy a Next Gen Nationwide Broadband Network (Next Gen NBN) will entrench Singapore's Infocomm hub status and open the doors to new economic opportunities, business growth and social vibrancy for the country. The model set by the Infocomm Development Authority of Singapore (IDA) is separated structurally and operationally. End-users will subscribe to services from retail service providers (RSPs), who rely on connectivity services in a wholesale model provided by the OpCo (who manages the active network). The OpCo in turn relies on the network company (NetCo) to provide access to the passive fibre network. This panel session will focus on challenges and benefits of such a model and the importance of the Business and Operational Support Systems (BSS/OSS).
David is a veteran in the telecommunications industry with more than 30 years of working experience in several parts of the world.
David leads Nucleus Connect to create a vibrant Retail Service Provider (RSP) environment offering comprehensive and flexible services that will help all RSPs select and deliver broadband connectivity services to their target markets quickly and seamlessly, bringing a more enriching experience to the end-users.
Mr. Khoong Hock Yun is responsible for developing and building critical national infocomm infrastructure and next generation services to generate economic and social growth for Singapore. He leads the Next Generation Nationwide Broadband Network programme as part of the iN2015 masterplan to develop Singapore into an Intelligent Nation, powered by infocomm.
Radhi has over 20 years of experience in the telecommunications industry with international experience across Europe and the APAC regions. He has held multiple positions within Alcatel-Lucent in product development, operations, tendering and business development. He graduated in Telecommunications Engineering and holds a Master Degree in Computer Science.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA3
Wednesday, January 27
11:00 AM
- 12:30 PM
|
Business Models for Growth
|  Keynote Panel: New Ways of Making Money
Revenue channels are changing in an ever more complex and extended value chain. New channels to market are creating a new world of exciting opportunities for making money. This executive debate will investigate how revenue channels are changing, what are the new business models needed for success and who is making the money and why?
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 The Singapore Government’s Initiative to Deploy a Next Gen Nationwide Broadband Network (Next Gen NBN)
The Singapore government’s initiative to deploy a Next Gen Nationwide Broadband Network (Next Gen NBN) will entrench Singapore's Infocomm hub status and open the doors to new economic opportunities, business growth and social vibrancy for the country. The model set by the Infocomm Development Authority of Singapore (IDA) is separated structurally and operationally. End-users will subscribe to services from retail service providers (RSPs), who rely on connectivity services in a wholesale model provided by the OpCo (who manages the active network). The OpCo in turn relies on the network company (NetCo) to provide access to the passive fibre network. This panel session will focus on challenges and benefits of such a model and the importance of the Business and Operational Support Systems (BSS/OSS).
David is a veteran in the telecommunications industry with more than 30 years of working experience in several parts of the world.
David leads Nucleus Connect to create a vibrant Retail Service Provider (RSP) environment offering comprehensive and flexible services that will help all RSPs select and deliver broadband connectivity services to their target markets quickly and seamlessly, bringing a more enriching experience to the end-users.
Mr. Khoong Hock Yun is responsible for developing and building critical national infocomm infrastructure and next generation services to generate economic and social growth for Singapore. He leads the Next Generation Nationwide Broadband Network programme as part of the iN2015 masterplan to develop Singapore into an Intelligent Nation, powered by infocomm.
Radhi has over 20 years of experience in the telecommunications industry with international experience across Europe and the APAC regions. He has held multiple positions within Alcatel-Lucent in product development, operations, tendering and business development. He graduated in Telecommunications Engineering and holds a Master Degree in Computer Science.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA3
Wednesday, January 27
11:00 AM
- 12:30 PM
|
Business Models for Growth
|  Keynote Panel: New Ways of Making Money
Revenue channels are changing in an ever more complex and extended value chain. New channels to market are creating a new world of exciting opportunities for making money. This executive debate will investigate how revenue channels are changing, what are the new business models needed for success and who is making the money and why?
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 The Singapore Government’s Initiative to Deploy a Next Gen Nationwide Broadband Network (Next Gen NBN)
The Singapore government’s initiative to deploy a Next Gen Nationwide Broadband Network (Next Gen NBN) will entrench Singapore's Infocomm hub status and open the doors to new economic opportunities, business growth and social vibrancy for the country. The model set by the Infocomm Development Authority of Singapore (IDA) is separated structurally and operationally. End-users will subscribe to services from retail service providers (RSPs), who rely on connectivity services in a wholesale model provided by the OpCo (who manages the active network). The OpCo in turn relies on the network company (NetCo) to provide access to the passive fibre network. This panel session will focus on challenges and benefits of such a model and the importance of the Business and Operational Support Systems (BSS/OSS).
David is a veteran in the telecommunications industry with more than 30 years of working experience in several parts of the world.
David leads Nucleus Connect to create a vibrant Retail Service Provider (RSP) environment offering comprehensive and flexible services that will help all RSPs select and deliver broadband connectivity services to their target markets quickly and seamlessly, bringing a more enriching experience to the end-users.
Mr. Khoong Hock Yun is responsible for developing and building critical national infocomm infrastructure and next generation services to generate economic and social growth for Singapore. He leads the Next Generation Nationwide Broadband Network programme as part of the iN2015 masterplan to develop Singapore into an Intelligent Nation, powered by infocomm.
Radhi has over 20 years of experience in the telecommunications industry with international experience across Europe and the APAC regions. He has held multiple positions within Alcatel-Lucent in product development, operations, tendering and business development. He graduated in Telecommunications Engineering and holds a Master Degree in Computer Science.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA3
Wednesday, January 27
11:00 AM
- 12:30 PM
|
Business Models for Growth
|  Keynote Panel: New Ways of Making Money
Revenue channels are changing in an ever more complex and extended value chain. New channels to market are creating a new world of exciting opportunities for making money. This executive debate will investigate how revenue channels are changing, what are the new business models needed for success and who is making the money and why?
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 The Singapore Government’s Initiative to Deploy a Next Gen Nationwide Broadband Network (Next Gen NBN)
The Singapore government’s initiative to deploy a Next Gen Nationwide Broadband Network (Next Gen NBN) will entrench Singapore's Infocomm hub status and open the doors to new economic opportunities, business growth and social vibrancy for the country. The model set by the Infocomm Development Authority of Singapore (IDA) is separated structurally and operationally. End-users will subscribe to services from retail service providers (RSPs), who rely on connectivity services in a wholesale model provided by the OpCo (who manages the active network). The OpCo in turn relies on the network company (NetCo) to provide access to the passive fibre network. This panel session will focus on challenges and benefits of such a model and the importance of the Business and Operational Support Systems (BSS/OSS).
David is a veteran in the telecommunications industry with more than 30 years of working experience in several parts of the world.
David leads Nucleus Connect to create a vibrant Retail Service Provider (RSP) environment offering comprehensive and flexible services that will help all RSPs select and deliver broadband connectivity services to their target markets quickly and seamlessly, bringing a more enriching experience to the end-users.
Mr. Khoong Hock Yun is responsible for developing and building critical national infocomm infrastructure and next generation services to generate economic and social growth for Singapore. He leads the Next Generation Nationwide Broadband Network programme as part of the iN2015 masterplan to develop Singapore into an Intelligent Nation, powered by infocomm.
Radhi has over 20 years of experience in the telecommunications industry with international experience across Europe and the APAC regions. He has held multiple positions within Alcatel-Lucent in product development, operations, tendering and business development. He graduated in Telecommunications Engineering and holds a Master Degree in Computer Science.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA3
Wednesday, January 27
11:00 AM
- 12:30 PM
|
Business Models for Growth
|  Keynote Panel: New Ways of Making Money
Revenue channels are changing in an ever more complex and extended value chain. New channels to market are creating a new world of exciting opportunities for making money. This executive debate will investigate how revenue channels are changing, what are the new business models needed for success and who is making the money and why?
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 The Singapore Government’s Initiative to Deploy a Next Gen Nationwide Broadband Network (Next Gen NBN)
The Singapore government’s initiative to deploy a Next Gen Nationwide Broadband Network (Next Gen NBN) will entrench Singapore's Infocomm hub status and open the doors to new economic opportunities, business growth and social vibrancy for the country. The model set by the Infocomm Development Authority of Singapore (IDA) is separated structurally and operationally. End-users will subscribe to services from retail service providers (RSPs), who rely on connectivity services in a wholesale model provided by the OpCo (who manages the active network). The OpCo in turn relies on the network company (NetCo) to provide access to the passive fibre network. This panel session will focus on challenges and benefits of such a model and the importance of the Business and Operational Support Systems (BSS/OSS).
David is a veteran in the telecommunications industry with more than 30 years of working experience in several parts of the world.
David leads Nucleus Connect to create a vibrant Retail Service Provider (RSP) environment offering comprehensive and flexible services that will help all RSPs select and deliver broadband connectivity services to their target markets quickly and seamlessly, bringing a more enriching experience to the end-users.
Mr. Khoong Hock Yun is responsible for developing and building critical national infocomm infrastructure and next generation services to generate economic and social growth for Singapore. He leads the Next Generation Nationwide Broadband Network programme as part of the iN2015 masterplan to develop Singapore into an Intelligent Nation, powered by infocomm.
Radhi has over 20 years of experience in the telecommunications industry with international experience across Europe and the APAC regions. He has held multiple positions within Alcatel-Lucent in product development, operations, tendering and business development. He graduated in Telecommunications Engineering and holds a Master Degree in Computer Science.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA3
Wednesday, January 27
11:00 AM
- 12:30 PM
|
Business Models for Growth
|  Keynote Panel: New Ways of Making Money
Revenue channels are changing in an ever more complex and extended value chain. New channels to market are creating a new world of exciting opportunities for making money. This executive debate will investigate how revenue channels are changing, what are the new business models needed for success and who is making the money and why?
Antti is co-founder and inventor behind the idea of Blyk, the youth engagement media company. Antti has over 25 years experience as a senior manager in branded goods, retail and wholesale, TV& film and advertising industries.
Antti is also founder of Contra Advertising Group, which since spring 2009 is part of Touch Worldwide. He continues as chairman of Contra China, an advertising agency specializing in social media marketing, based in Beijing.
Antti is a Fellow at RSA (Royal Society for the encouragement of Art, Manufactures and Commerce, UK) and is a regular at lectures on innovative business strategies and brand issues for international audiences.
Over past years he has held a number of senior roles in Telenor most recently as Director and Chief Executive Officer, Total Access Communication PLC and Director and Chief Executive Officer, United Communication Industry PLC – both companies within the Telenor portfolio.
His experience in Asia dates back some years when in 2000 he was Managing Director, Telenor Asia Pte. Ltd. His background prior to Telenor, he comes from a political environment where he was Deputy Minister (State Secretary) of Defence, at the Ministry of Defence, Norway.
He was also Associate Research Fellow at Harvard University, Center for Science and International Affairs, John F. Kennedy School of Government, USA.
 The Singapore Government’s Initiative to Deploy a Next Gen Nationwide Broadband Network (Next Gen NBN)
The Singapore government’s initiative to deploy a Next Gen Nationwide Broadband Network (Next Gen NBN) will entrench Singapore's Infocomm hub status and open the doors to new economic opportunities, business growth and social vibrancy for the country. The model set by the Infocomm Development Authority of Singapore (IDA) is separated structurally and operationally. End-users will subscribe to services from retail service providers (RSPs), who rely on connectivity services in a wholesale model provided by the OpCo (who manages the active network). The OpCo in turn relies on the network company (NetCo) to provide access to the passive fibre network. This panel session will focus on challenges and benefits of such a model and the importance of the Business and Operational Support Systems (BSS/OSS).
David is a veteran in the telecommunications industry with more than 30 years of working experience in several parts of the world.
David leads Nucleus Connect to create a vibrant Retail Service Provider (RSP) environment offering comprehensive and flexible services that will help all RSPs select and deliver broadband connectivity services to their target markets quickly and seamlessly, bringing a more enriching experience to the end-users.
Mr. Khoong Hock Yun is responsible for developing and building critical national infocomm infrastructure and next generation services to generate economic and social growth for Singapore. He leads the Next Generation Nationwide Broadband Network programme as part of the iN2015 masterplan to develop Singapore into an Intelligent Nation, powered by infocomm.
Radhi has over 20 years of experience in the telecommunications industry with international experience across Europe and the APAC regions. He has held multiple positions within Alcatel-Lucent in product development, operations, tendering and business development. He graduated in Telecommunications Engineering and holds a Master Degree in Computer Science.
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
| |
Wednesday, January 27, 2010- Maximising Revenue through Exceptional Customer Experience
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA5
Wednesday, January 27
2:00 PM
- 3:30 PM
|
Maximising Revenue through Exceptional Customer Experience
| Problem Statement: Managing High ARPU Services in a Outsourced Network Management Scenario
Bharti has recently introduced IPTV services and while they have been facing small glitches in Broadband services these have manifested as serious disruptions in broadcast TV services resulting in a significant increase in customer complaints. Using NGOSS, OSI has deployed a solution at Bharti that leverage existing disparate fault, performance and probe systems that continuously monitors the end to end service, and pinpoints root cause of a service degradation due to a network health issue.
Randy Custeau begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting,OSI VP Marketing and Sales; TM Forum Advisory Council Member; and regular public speaker. Twenty years experience in the telecommunications market as both a service provider and as a telecom software supplier, primarily in operations support systems (OSS) and business support systems (BSS) .
Puneet Garg is VP, Technical of Bharti Airtel, IPTV initiative in India in the development of IPTV service, network planning, design and testing of technology and business models with fourteen years of experience in DTH, Network Operations, IP & Broadband services of Telecom Industry extensively in Asia Pacific region and India in providing consultancy to operators such as PT Telkom in Indonesia, StarHub and Singtel in Singapore, Astro in Malaysia and Telstra, VisionStream in Australia on Broadband and IP related services.
 Video IVR and Video Contact Centers as New Opportunities for Innovative Customer Services
The introduction of 3G services in the telecom world has created new opportunities for innovative services such as video IVR and video contact centers. At Etisalat in Egypt we have provided this service to the Egyptian market which is a first and only available in the Middle East. This presentation will investigate the integrated video IVR and video contact center services to enhance the customer experience.
Seif Eldin is the CRM and contact center solutions manager in Etisalat subsidiary in Egypt overseeing the solutions development for customer management and enhancing customer experience solutions. Seif has been positioned in the mobile telecom operators for last 10 years and contributed to the launch of two telecom giants in Egypt.
Profitability as Part of Customer Experience Management
One important financial aspect, profitability, is typically not part of customer experience management processes. However, in today’s competitive environment, every CEM process should include also financial indicators in addition to traditional customer experience indicators, because that helps to recognize key customers and target operative actions, adjust service offering, and launch well-targeted promotions to them. We present a case where we expand the scope of customer experience management to include key financial indicators, including profitability.
Juho has been working with customers and sales for almost 20 years. Prior to joining Aito, he held several senior OSS/BSS sales positions in North-America, Russia and Europe during his ten-year stay at Nokia.
He has also gathered entrepreneurial experience in running his own company successfully. He holds MSc. in industrial economics and management.
|
MWA5
Wednesday, January 27
2:00 PM
- 3:30 PM
|
Maximising Revenue through Exceptional Customer Experience
| Problem Statement: Managing High ARPU Services in a Outsourced Network Management Scenario
Bharti has recently introduced IPTV services and while they have been facing small glitches in Broadband services these have manifested as serious disruptions in broadcast TV services resulting in a significant increase in customer complaints. Using NGOSS, OSI has deployed a solution at Bharti that leverage existing disparate fault, performance and probe systems that continuously monitors the end to end service, and pinpoints root cause of a service degradation due to a network health issue.
Randy Custeau begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting,OSI VP Marketing and Sales; TM Forum Advisory Council Member; and regular public speaker. Twenty years experience in the telecommunications market as both a service provider and as a telecom software supplier, primarily in operations support systems (OSS) and business support systems (BSS) .
Puneet Garg is VP, Technical of Bharti Airtel, IPTV initiative in India in the development of IPTV service, network planning, design and testing of technology and business models with fourteen years of experience in DTH, Network Operations, IP & Broadband services of Telecom Industry extensively in Asia Pacific region and India in providing consultancy to operators such as PT Telkom in Indonesia, StarHub and Singtel in Singapore, Astro in Malaysia and Telstra, VisionStream in Australia on Broadband and IP related services.
 Video IVR and Video Contact Centers as New Opportunities for Innovative Customer Services
The introduction of 3G services in the telecom world has created new opportunities for innovative services such as video IVR and video contact centers. At Etisalat in Egypt we have provided this service to the Egyptian market which is a first and only available in the Middle East. This presentation will investigate the integrated video IVR and video contact center services to enhance the customer experience.
Seif Eldin is the CRM and contact center solutions manager in Etisalat subsidiary in Egypt overseeing the solutions development for customer management and enhancing customer experience solutions. Seif has been positioned in the mobile telecom operators for last 10 years and contributed to the launch of two telecom giants in Egypt.
Profitability as Part of Customer Experience Management
One important financial aspect, profitability, is typically not part of customer experience management processes. However, in today’s competitive environment, every CEM process should include also financial indicators in addition to traditional customer experience indicators, because that helps to recognize key customers and target operative actions, adjust service offering, and launch well-targeted promotions to them. We present a case where we expand the scope of customer experience management to include key financial indicators, including profitability.
Juho has been working with customers and sales for almost 20 years. Prior to joining Aito, he held several senior OSS/BSS sales positions in North-America, Russia and Europe during his ten-year stay at Nokia.
He has also gathered entrepreneurial experience in running his own company successfully. He holds MSc. in industrial economics and management.
|
MWA5
Wednesday, January 27
2:00 PM
- 3:30 PM
|
Maximising Revenue through Exceptional Customer Experience
| Problem Statement: Managing High ARPU Services in a Outsourced Network Management Scenario
Bharti has recently introduced IPTV services and while they have been facing small glitches in Broadband services these have manifested as serious disruptions in broadcast TV services resulting in a significant increase in customer complaints. Using NGOSS, OSI has deployed a solution at Bharti that leverage existing disparate fault, performance and probe systems that continuously monitors the end to end service, and pinpoints root cause of a service degradation due to a network health issue.
Randy Custeau begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting,OSI VP Marketing and Sales; TM Forum Advisory Council Member; and regular public speaker. Twenty years experience in the telecommunications market as both a service provider and as a telecom software supplier, primarily in operations support systems (OSS) and business support systems (BSS) .
Puneet Garg is VP, Technical of Bharti Airtel, IPTV initiative in India in the development of IPTV service, network planning, design and testing of technology and business models with fourteen years of experience in DTH, Network Operations, IP & Broadband services of Telecom Industry extensively in Asia Pacific region and India in providing consultancy to operators such as PT Telkom in Indonesia, StarHub and Singtel in Singapore, Astro in Malaysia and Telstra, VisionStream in Australia on Broadband and IP related services.
 Video IVR and Video Contact Centers as New Opportunities for Innovative Customer Services
The introduction of 3G services in the telecom world has created new opportunities for innovative services such as video IVR and video contact centers. At Etisalat in Egypt we have provided this service to the Egyptian market which is a first and only available in the Middle East. This presentation will investigate the integrated video IVR and video contact center services to enhance the customer experience.
Seif Eldin is the CRM and contact center solutions manager in Etisalat subsidiary in Egypt overseeing the solutions development for customer management and enhancing customer experience solutions. Seif has been positioned in the mobile telecom operators for last 10 years and contributed to the launch of two telecom giants in Egypt.
Profitability as Part of Customer Experience Management
One important financial aspect, profitability, is typically not part of customer experience management processes. However, in today’s competitive environment, every CEM process should include also financial indicators in addition to traditional customer experience indicators, because that helps to recognize key customers and target operative actions, adjust service offering, and launch well-targeted promotions to them. We present a case where we expand the scope of customer experience management to include key financial indicators, including profitability.
Juho has been working with customers and sales for almost 20 years. Prior to joining Aito, he held several senior OSS/BSS sales positions in North-America, Russia and Europe during his ten-year stay at Nokia.
He has also gathered entrepreneurial experience in running his own company successfully. He holds MSc. in industrial economics and management.
|
MWA5
Wednesday, January 27
2:00 PM
- 3:30 PM
|
Maximising Revenue through Exceptional Customer Experience
| Problem Statement: Managing High ARPU Services in a Outsourced Network Management Scenario
Bharti has recently introduced IPTV services and while they have been facing small glitches in Broadband services these have manifested as serious disruptions in broadcast TV services resulting in a significant increase in customer complaints. Using NGOSS, OSI has deployed a solution at Bharti that leverage existing disparate fault, performance and probe systems that continuously monitors the end to end service, and pinpoints root cause of a service degradation due to a network health issue.
Randy Custeau begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting begin_of_the_skype_highlighting end_of_the_skype_highlighting,OSI VP Marketing and Sales; TM Forum Advisory Council Member; and regular public speaker. Twenty years experience in the telecommunications market as both a service provider and as a telecom software supplier, primarily in operations support systems (OSS) and business support systems (BSS) .
Puneet Garg is VP, Technical of Bharti Airtel, IPTV initiative in India in the development of IPTV service, network planning, design and testing of technology and business models with fourteen years of experience in DTH, Network Operations, IP & Broadband services of Telecom Industry extensively in Asia Pacific region and India in providing consultancy to operators such as PT Telkom in Indonesia, StarHub and Singtel in Singapore, Astro in Malaysia and Telstra, VisionStream in Australia on Broadband and IP related services.
 Video IVR and Video Contact Centers as New Opportunities for Innovative Customer Services
The introduction of 3G services in the telecom world has created new opportunities for innovative services such as video IVR and video contact centers. At Etisalat in Egypt we have provided this service to the Egyptian market which is a first and only available in the Middle East. This presentation will investigate the integrated video IVR and video contact center services to enhance the customer experience.
Seif Eldin is the CRM and contact center solutions manager in Etisalat subsidiary in Egypt overseeing the solutions development for customer management and enhancing customer experience solutions. Seif has been positioned in the mobile telecom operators for last 10 years and contributed to the launch of two telecom giants in Egypt.
Profitability as Part of Customer Experience Management
One important financial aspect, profitability, is typically not part of customer experience management processes. However, in today’s competitive environment, every CEM process should include also financial indicators in addition to traditional customer experience indicators, because that helps to recognize key customers and target operative actions, adjust service offering, and launch well-targeted promotions to them. We present a case where we expand the scope of customer experience management to include key financial indicators, including profitability.
Juho has been working with customers and sales for almost 20 years. Prior to joining Aito, he held several senior OSS/BSS sales positions in North-America, Russia and Europe during his ten-year stay at Nokia.
He has also gathered entrepreneurial experience in running his own company successfully. He holds MSc. in industrial economics and management.
| |
Wednesday, January 27, 2010- Enabling Profitable Broadband & Mobile Broadband Services
Chair
:
Martin Creaner
TM Forum,
President & Chief Executive Officer
Martin Creaner has been working and advising in the Communications Industry for 18 years and is presently President and Chief Technical Officer of the TM Forum. Prior to joining the TM Forum, Martin held a number of executive positions with BT, the major UK based European Communications Service Provider, and with Motorola, the global Wireless Networks Equipment manufacturer, where Martin led the 2.5G and 3G OSS solutions development activities. Martin sits on the board of a number of telecoms companies, and is the Chairman of Selatra Ltd., which is a java games applications service provider for the mobile marketplace.
Martin is an accomplished speaker and regularly is asked to chair or give keynote talks at leading telecommunication industry events.
|
MWA7
Wednesday, January 27
4:00 PM
- 6:00 PM
|
Enabling Profitable Broadband & Mobile Broadband Services
|  Broadband - How Fast Do You Go?
With demand for wireless broadband growing exponentially, how does an incumbent, integrated carrier grow future broadband markets and provide the most attractive broadband speed proposition across a variety of networks? Telstra has made a multi-billion dollar investment that has delivered a world leading wireless broadband network, and a powerful, single integrated platform that is the largest integrated national network in the world and drives a host of network technologies, including DSL, Cable, Wireless and FTTx.
In his presentation, Michael Lawrey, executive director Telstra Network & Technology, will address the worldwide ‘need’ for speed’, discuss the notion of ‘how fast is fast enough’ and explore the solutions available to today’s carriers to satisfy this burgeoning demand with cutting edge networks.
Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service.
His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers.
He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra.
Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year.
Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.
Thinking outside the Telecom Box: New Revenues from Non-Telecom Services
Using case studies in from Asia and Latin America this presentation shows how mobile service providers were able to generate significant revenues and profitability by raiding revenues and offering services associated with personal finance, employment and recruiting- something that would be considered “non-telecom” services. It discusses the underlying technology options and selection criteria, the unique approach to market segmentation, key adoption accelerators and business case behind some of the most innovative success stories in mobile commerce and content.
Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.
 Establishing a Viable Business Case for Mobile Advertising in Asia
Mobile Advertising is fast becoming the latest buzz word and hyped up topic in telecom. However there is a danger that another opportunity could be missed by the industry known to over hype most services and then fail to develop a sustainable business model. Involvement and awareness within the stakeholders such as agencies, operators, application providers and regulators is needed to ensure sustainability of mobile advertising as a viable option for brands. It should include an emphasis on campaigns delivering quantifiable results for brands, and not just an embracing of the latest technologies.
Anushka currently heads the mobile advertising initiative at Dialog Telekom PLC, Sri Lanka which is a subsidery of the Axiata group. He has over nine years of experience in the mobile telecom industry ranging from content services to mobile advertising with a specialization in the area of new product development.
He has been working closely with the local media and advertising industry to develop mobile marketing streategies for brands and has been driving the growth of the local mobile advertising industry.
|
MWA7
Wednesday, January 27
4:00 PM
- 6:00 PM
|
Enabling Profitable Broadband & Mobile Broadband Services
|  Broadband - How Fast Do You Go?
With demand for wireless broadband growing exponentially, how does an incumbent, integrated carrier grow future broadband markets and provide the most attractive broadband speed proposition across a variety of networks? Telstra has made a multi-billion dollar investment that has delivered a world leading wireless broadband network, and a powerful, single integrated platform that is the largest integrated national network in the world and drives a host of network technologies, including DSL, Cable, Wireless and FTTx.
In his presentation, Michael Lawrey, executive director Telstra Network & Technology, will address the worldwide ‘need’ for speed’, discuss the notion of ‘how fast is fast enough’ and explore the solutions available to today’s carriers to satisfy this burgeoning demand with cutting edge networks.
Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service.
His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers.
He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra.
Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year.
Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.
Thinking outside the Telecom Box: New Revenues from Non-Telecom Services
Using case studies in from Asia and Latin America this presentation shows how mobile service providers were able to generate significant revenues and profitability by raiding revenues and offering services associated with personal finance, employment and recruiting- something that would be considered “non-telecom” services. It discusses the underlying technology options and selection criteria, the unique approach to market segmentation, key adoption accelerators and business case behind some of the most innovative success stories in mobile commerce and content.
Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.
 Establishing a Viable Business Case for Mobile Advertising in Asia
Mobile Advertising is fast becoming the latest buzz word and hyped up topic in telecom. However there is a danger that another opportunity could be missed by the industry known to over hype most services and then fail to develop a sustainable business model. Involvement and awareness within the stakeholders such as agencies, operators, application providers and regulators is needed to ensure sustainability of mobile advertising as a viable option for brands. It should include an emphasis on campaigns delivering quantifiable results for brands, and not just an embracing of the latest technologies.
Anushka currently heads the mobile advertising initiative at Dialog Telekom PLC, Sri Lanka which is a subsidery of the Axiata group. He has over nine years of experience in the mobile telecom industry ranging from content services to mobile advertising with a specialization in the area of new product development.
He has been working closely with the local media and advertising industry to develop mobile marketing streategies for brands and has been driving the growth of the local mobile advertising industry.
|
MWA7
Wednesday, January 27
4:00 PM
- 6:00 PM
|
Enabling Profitable Broadband & Mobile Broadband Services
|  Broadband - How Fast Do You Go?
With demand for wireless broadband growing exponentially, how does an incumbent, integrated carrier grow future broadband markets and provide the most attractive broadband speed proposition across a variety of networks? Telstra has made a multi-billion dollar investment that has delivered a world leading wireless broadband network, and a powerful, single integrated platform that is the largest integrated national network in the world and drives a host of network technologies, including DSL, Cable, Wireless and FTTx.
In his presentation, Michael Lawrey, executive director Telstra Network & Technology, will address the worldwide ‘need’ for speed’, discuss the notion of ‘how fast is fast enough’ and explore the solutions available to today’s carriers to satisfy this burgeoning demand with cutting edge networks.
Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service.
His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers.
He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra.
Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year.
Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.
Thinking outside the Telecom Box: New Revenues from Non-Telecom Services
Using case studies in from Asia and Latin America this presentation shows how mobile service providers were able to generate significant revenues and profitability by raiding revenues and offering services associated with personal finance, employment and recruiting- something that would be considered “non-telecom” services. It discusses the underlying technology options and selection criteria, the unique approach to market segmentation, key adoption accelerators and business case behind some of the most innovative success stories in mobile commerce and content.
Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.
 Establishing a Viable Business Case for Mobile Advertising in Asia
Mobile Advertising is fast becoming the latest buzz word and hyped up topic in telecom. However there is a danger that another opportunity could be missed by the industry known to over hype most services and then fail to develop a sustainable business model. Involvement and awareness within the stakeholders such as agencies, operators, application providers and regulators is needed to ensure sustainability of mobile advertising as a viable option for brands. It should include an emphasis on campaigns delivering quantifiable results for brands, and not just an embracing of the latest technologies.
Anushka currently heads the mobile advertising initiative at Dialog Telekom PLC, Sri Lanka which is a subsidery of the Axiata group. He has over nine years of experience in the mobile telecom industry ranging from content services to mobile advertising with a specialization in the area of new product development.
He has been working closely with the local media and advertising industry to develop mobile marketing streategies for brands and has been driving the growth of the local mobile advertising industry.
|
MWA7
Wednesday, January 27
4:00 PM
- 6:00 PM
|
Enabling Profitable Broadband & Mobile Broadband Services
|  Broadband - How Fast Do You Go?
With demand for wireless broadband growing exponentially, how does an incumbent, integrated carrier grow future broadband markets and provide the most attractive broadband speed proposition across a variety of networks? Telstra has made a multi-billion dollar investment that has delivered a world leading wireless broadband network, and a powerful, single integrated platform that is the largest integrated national network in the world and drives a host of network technologies, including DSL, Cable, Wireless and FTTx.
In his presentation, Michael Lawrey, executive director Telstra Network & Technology, will address the worldwide ‘need’ for speed’, discuss the notion of ‘how fast is fast enough’ and explore the solutions available to today’s carriers to satisfy this burgeoning demand with cutting edge networks.
Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service.
His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers.
He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra.
Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year.
Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.
Thinking outside the Telecom Box: New Revenues from Non-Telecom Services
Using case studies in from Asia and Latin America this presentation shows how mobile service providers were able to generate significant revenues and profitability by raiding revenues and offering services associated with personal finance, employment and recruiting- something that would be considered “non-telecom” services. It discusses the underlying technology options and selection criteria, the unique approach to market segmentation, key adoption accelerators and business case behind some of the most innovative success stories in mobile commerce and content.
Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.
 Establishing a Viable Business Case for Mobile Advertising in Asia
Mobile Advertising is fast becoming the latest buzz word and hyped up topic in telecom. However there is a danger that another opportunity could be missed by the industry known to over hype most services and then fail to develop a sustainable business model. Involvement and awareness within the stakeholders such as agencies, operators, application providers and regulators is needed to ensure sustainability of mobile advertising as a viable option for brands. It should include an emphasis on campaigns delivering quantifiable results for brands, and not just an embracing of the latest technologies.
Anushka currently heads the mobile advertising initiative at Dialog Telekom PLC, Sri Lanka which is a subsidery of the Axiata group. He has over nine years of experience in the mobile telecom industry ranging from content services to mobile advertising with a specialization in the area of new product development.
He has been working closely with the local media and advertising industry to develop mobile marketing streategies for brands and has been driving the growth of the local mobile advertising industry.
| |
Thursday, January 28, 2010- Strategies for Monetizing Content
Chair
:
Tony Poulos
TM Forum,
Market Strategist
Tony has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has experience in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery.
In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific, he has worked as a consultant, been a Contributing Analyst for IDC, written for a number of industry publications worldwide, was Editor, Asia Pacific for Telecom TV and now Anchor for The Telecom Channel. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum. He headed up the Revenue Management Initiative of the TM Forum and is now the TM Forum's Market Strategist. Tony also conducts training classes in billing and revenue management and is Editor of Inside Revenue Management.
|
MWA8
Thursday, January 28
9:00 AM
- 10:30 AM
|
Strategies for Monetizing Content
|  Content and the Digital Value Chain: Value Added Content Based Services Over Multiple Screens
Media convergence is becoming finally a reality: content access everywhere and anywhere and with every device. One important driver for this are moving images. Catch words are Convergent TV or multi screen TV including linear TV content as well as video on demand content. Carriers are starting to integrate IPTV, mobile TV and Web TV/video offerings and build new value added services on top of it. The presentation will look at the broader issues around this new TV & video world including business aspects and customer insights. The need for standards and frameworks and the TM Forum’s possible role in enabling the delivery of these services over multiple screens in the future will also be addressed.
Randolph Nikutta started his career at Deutsche Telekom in 1996 at a R&D subsidiary. Between 2002 and 2008 Dr. Nikutta has been working for Detecon International GmbH (consultancy subsidiary of T-Systems International). Since April 2005 Dr. Nikutta has been assigned to Deutsche Telekom Laboratories which he joined in April 2008 on a permanent basis. He is responsible for the project field “New Media” dealing with IPTV, mobile TV, Web TV, Convergent TV and other moving images related topics.
How Service Providers’ Data Assets Can Really Pay Off in the 2.0 Era
Whether it’s twitter or app stores, 2.0 is here to stay and service providers should use their unique data assets to get their piece of the lucrative 2.0 pie. Which strategies and tools should they be using to centralize and monetize the data? What’s the best way for them to enter a new, emerging apps value chain which involves opening up their data to third-party developers?
With almost 15 years of experience in IT and communications, Adina Pangica Ostrovsky is an expert in the technologies and business processes that ensure the delivery of a consistently superior customer experience across the heterogeneous service provider enterprise. Her experience in this areas means she is often asked to brief analysts and lead strategic customer webinars, including webinars for TM Forum. Adina currently leads product marketing efforts for the entire Amdocs Enterprise Product Management offering which covers the core areas of Enterprise Product Catalog and Product Lifecycle Management.
Prior to this, Adina held the position of senior consultant with Amdocs’ Consulting Division where she managed transformation and business process optimization projects for Tier 1 and 2 service providers worldwide. She has also spent 10 years at different European service providers gaining valuable practical experience in managing IT implementations, customer care optimization and driving marketing projects.
Monetizing Content: Creating Subscriber Value and Revenue Opportunities
Demand for viewing premium content on mobile devices is growing with each new device release. Operators have the technology to authorize and allow the viewing of cable content on any device, so how can this content be monetized to drive revenue growth?
This presentation will show how robust, personal subscriber profiles can be used to provide personalized ads and campaigns, bringing value to the subscriber and revenue to the operator.
Joe Hogan is the founder and CTO of Openet. The principal architect of Openet’s FusionWorks based solutions, he has more than 25 years of software engineering experience. Joe was a senior architect with Sun Microsystems's European kernel development center before leaving to found Openet.
Benoit is currently the CTO of Hutchison CP Telecommunications (HCPT). He is based in Jakarta – Indonesia where he joined HCPT in April 2007 when it launched its GSM and 3G/UMTS services there. He is responsible for all technology, including telecom, IT, billing, content, and call centre domains, reporting to the CEO.
During the past year and a half the focus has been on expanding the network into all major markets in Java, Bali/Lombok, Sumatera and recently Sulawesi and Kalimantan.
Prior to joining HCPT, Benoit worked almost 10 years for Ericsson in various roles in the Netherlands (his home country), India and Singapore. However, the main focus of his career with Ericsson has been Managed Services: He was deeply involved in setting up the landmark Telfort/O2 network operations outsourcing in 2001, taking the lead in both the sales and delivery projects. In early 2004 he moved to India where Ericsson had just entered into a comprehensive contract with Bharti for the deployment and operations of networks in 15 of India’s circles.
Benoit only got to the telecom after spending several years in the oil industry where he worked for Schlumberger as a Drilling Services Engineer in various countries in Latin America and the Middle East.
Benoit is an electrical engineering graduate from the University of Technology Eindhoven and has later obtained an MBA degree.
|
MWA8
Thursday, January 28
9:00 AM
- 10:30 AM
|
Strategies for Monetizing Content
|  Content and the Digital Value Chain: Value Added Content Based Services Over Multiple Screens
Media convergence is becoming finally a reality: content access everywhere and anywhere and with every device. One important driver for this are moving images. Catch words are Convergent TV or multi screen TV including linear TV content as well as video on demand content. Carriers are starting to integrate IPTV, mobile TV and Web TV/video offerings and build new value added services on top of it. The presentation will look at the broader issues around this new TV & video world including business aspects and customer insights. The need for standards and frameworks and the TM Forum’s possible role in enabling the delivery of these services over multiple screens in the future will also be addressed.
Randolph Nikutta started his career at Deutsche Telekom in 1996 at a R&D subsidiary. Between 2002 and 2008 Dr. Nikutta has been working for Detecon International GmbH (consultancy subsidiary of T-Systems International). Since April 2005 Dr. Nikutta has been assigned to Deutsche Telekom Laboratories which he joined in April 2008 on a permanent basis. He is responsible for the project field “New Media” dealing with IPTV, mobile TV, Web TV, Convergent TV and other moving images related topics.
How Service Providers’ Data Assets Can Really Pay Off in the 2.0 Era
Whether it’s twitter or app stores, 2.0 is here to stay and service providers should use their unique data assets to get their piece of the lucrative 2.0 pie. Which strategies and tools should they be using to centralize and monetize the data? What’s the best way for them to enter a new, emerging apps value chain which involves opening up their data to third-party developers?
With almost 15 years of experience in IT and communications, Adina Pangica Ostrovsky is an expert in the technologies and business processes that ensure the delivery of a consistently superior customer experience across the heterogeneous service provider enterprise. Her experience in this areas means she is often asked to brief analysts and lead strategic customer webinars, including webinars for TM Forum. Adina currently leads product marketing efforts for the entire Amdocs Enterprise Product Management offering which covers the core areas of Enterprise Product Catalog and Product Lifecycle Management.
Prior to this, Adina held the position of senior consultant with Amdocs’ Consulting Division where she managed transformation and business process optimization projects for Tier 1 and 2 service providers worldwide. She has also spent 10 years at different European service providers gaining valuable practical experience in managing IT implementations, customer care optimization and driving marketing projects.
Monetizing Content: Creating Subscriber Value and Revenue Opportunities
Demand for viewing premium content on mobile devices is growing with each new device release. Operators have the technology to authorize and allow the viewing of cable content on any device, so how can this content be monetized to drive revenue growth?
This presentation will show how robust, personal subscriber profiles can be used to provide personalized ads and campaigns, bringing value to the subscriber and revenue to the operator.
Joe Hogan is the founder and CTO of Openet. The principal architect of Openet’s FusionWorks based solutions, he has more than 25 years of software engineering experience. Joe was a senior architect with Sun Microsystems's European kernel development center before leaving to found Openet.
Benoit is currently the CTO of Hutchison CP Telecommunications (HCPT). He is based in Jakarta – Indonesia where he joined HCPT in April 2007 when it launched its GSM and 3G/UMTS services there. He is responsible for all technology, including telecom, IT, billing, content, and call centre domains, reporting to the CEO.
During the past year and a half the focus has been on expanding the network into all major markets in Java, Bali/Lombok, Sumatera and recently Sulawesi and Kalimantan.
Prior to joining HCPT, Benoit worked almost 10 years for Ericsson in various roles in the Netherlands (his home country), India and Singapore. However, the main focus of his career with Ericsson has been Managed Services: He was deeply involved in setting up the landmark Telfort/O2 network operations outsourcing in 2001, taking the lead in both the sales and delivery projects. In early 2004 he moved to India where Ericsson had just entered into a comprehensive contract with Bharti for the deployment and operations of networks in 15 of India’s circles.
Benoit only got to the telecom after spending several years in the oil industry where he worked for Schlumberger as a Drilling Services Engineer in various countries in Latin America and the Middle East.
Benoit is an electrical engineering graduate from the University of Technology Eindhoven and has later obtained an MBA degree.
|
MWA8
Thursday, January 28
9:00 AM
- 10:30 AM
|
Strategies for Monetizing Content
|  Content and the Digital Value Chain: Value Added Content Based Services Over Multiple Screens
Media convergence is becoming finally a reality: content access everywhere and anywhere and with every device. One important driver for this are moving images. Catch words are Convergent TV or multi screen TV including linear TV content as well as video on demand content. Carriers are starting to integrate IPTV, mobile TV and Web TV/video offerings and build new value added services on top of it. The presentation will look at the broader issues around this new TV & video world including business aspects and customer insights. The need for standards and frameworks and the TM Forum’s possible role in enabling the delivery of these services over multiple screens in the future will also be addressed.
Randolph Nikutta started his career at Deutsche Telekom in 1996 at a R&D subsidiary. Between 2002 and 2008 Dr. Nikutta has been working for Detecon International GmbH (consultancy subsidiary of T-Systems International). Since April 2005 Dr. Nikutta has been assigned to Deutsche Telekom Laboratories which he joined in April 2008 on a permanent basis. He is responsible for the project field “New Media” dealing with IPTV, mobile TV, Web TV, Convergent TV and other moving images related topics.
How Service Providers’ Data Assets Can Really Pay Off in the 2.0 Era
Whether it’s twitter or app stores, 2.0 is here to stay and service providers should use their unique data assets to get their piece of the lucrative 2.0 pie. Which strategies and tools should they be using to centralize and monetize the data? What’s the best way for them to enter a new, emerging apps value chain which involves opening up their data to third-party developers?
With almost 15 years of experience in IT and communications, Adina Pangica Ostrovsky is an expert in the technologies and business processes that ensure the delivery of a consistently superior customer experience across the heterogeneous service provider enterprise. Her experience in this areas means she is often asked to brief analysts and lead strategic customer webinars, including webinars for TM Forum. Adina currently leads product marketing efforts for the entire Amdocs Enterprise Product Management offering which covers the core areas of Enterprise Product Catalog and Product Lifecycle Management.
Prior to this, Adina held the position of senior consultant with Amdocs’ Consulting Division where she managed transformation and business process optimization projects for Tier 1 and 2 service providers worldwide. She has also spent 10 years at different European service providers gaining valuable practical experience in managing IT implementations, customer care optimization and driving marketing projects.
Monetizing Content: Creating Subscriber Value and Revenue Opportunities
Demand for viewing premium content on mobile devices is growing with each new device release. Operators have the technology to authorize and allow the viewing of cable content on any device, so how can this content be monetized to drive revenue growth?
This presentation will show how robust, personal subscriber profiles can be used to provide personalized ads and campaigns, bringing value to the subscriber and revenue to the operator.
Joe Hogan is the founder and CTO of Openet. The principal architect of Openet’s FusionWorks based solutions, he has more than 25 years of software engineering experience. Joe was a senior architect with Sun Microsystems's European kernel development center before leaving to found Openet.
Benoit is currently the CTO of Hutchison CP Telecommunications (HCPT). He is based in Jakarta – Indonesia where he joined HCPT in April 2007 when it launched its GSM and 3G/UMTS services there. He is responsible for all technology, including telecom, IT, billing, content, and call centre domains, reporting to the CEO.
During the past year and a half the focus has been on expanding the network into all major markets in Java, Bali/Lombok, Sumatera and recently Sulawesi and Kalimantan.
Prior to joining HCPT, Benoit worked almost 10 years for Ericsson in various roles in the Netherlands (his home country), India and Singapore. However, the main focus of his career with Ericsson has been Managed Services: He was deeply involved in setting up the landmark Telfort/O2 network operations outsourcing in 2001, taking the lead in both the sales and delivery projects. In early 2004 he moved to India where Ericsson had just entered into a comprehensive contract with Bharti for the deployment and operations of networks in 15 of India’s circles.
Benoit only got to the telecom after spending several years in the oil industry where he worked for Schlumberger as a Drilling Services Engineer in various countries in Latin America and the Middle East.
Benoit is an electrical engineering graduate from the University of Technology Eindhoven and has later obtained an MBA degree.
|
MWA8
Thursday, January 28
9:00 AM
- 10:30 AM
|
Strategies for Monetizing Content
|  Content and the Digital Value Chain: Value Added Content Based Services Over Multiple Screens
Media convergence is becoming finally a reality: content access everywhere and anywhere and with every device. One important driver for this are moving images. Catch words are Convergent TV or multi screen TV including linear TV content as well as video on demand content. Carriers are starting to integrate IPTV, mobile TV and Web TV/video offerings and build new value added services on top of it. The presentation will look at the broader issues around this new TV & video world including business aspects and customer insights. The need for standards and frameworks and the TM Forum’s possible role in enabling the delivery of these services over multiple screens in the future will also be addressed.
Randolph Nikutta started his career at Deutsche Telekom in 1996 at a R&D subsidiary. Between 2002 and 2008 Dr. Nikutta has been working for Detecon International GmbH (consultancy subsidiary of T-Systems International). Since April 2005 Dr. Nikutta has been assigned to Deutsche Telekom Laboratories which he joined in April 2008 on a permanent basis. He is responsible for the project field “New Media” dealing with IPTV, mobile TV, Web TV, Convergent TV and other moving images related topics.
How Service Providers’ Data Assets Can Really Pay Off in the 2.0 Era
Whether it’s twitter or app stores, 2.0 is here to stay and service providers should use their unique data assets to get their piece of the lucrative 2.0 pie. Which strategies and tools should they be using to centralize and monetize the data? What’s the best way for them to enter a new, emerging apps value chain which involves opening up their data to third-party developers?
With almost 15 years of experience in IT and communications, Adina Pangica Ostrovsky is an expert in the technologies and business processes that ensure the delivery of a consistently superior customer experience across the heterogeneous service provider enterprise. Her experience in this areas means she is often asked to brief analysts and lead strategic customer webinars, including webinars for TM Forum. Adina currently leads product marketing efforts for the entire Amdocs Enterprise Product Management offering which covers the core areas of Enterprise Product Catalog and Product Lifecycle Management.
Prior to this, Adina held the position of senior consultant with Amdocs’ Consulting Division where she managed transformation and business process optimization projects for Tier 1 and 2 service providers worldwide. She has also spent 10 years at different European service providers gaining valuable practical experience in managing IT implementations, customer care optimization and driving marketing projects.
Monetizing Content: Creating Subscriber Value and Revenue Opportunities
Demand for viewing premium content on mobile devices is growing with each new device release. Operators have the technology to authorize and allow the viewing of cable content on any device, so how can this content be monetized to drive revenue growth?
This presentation will show how robust, personal subscriber profiles can be used to provide personalized ads and campaigns, bringing value to the subscriber and revenue to the operator.
Joe Hogan is the founder and CTO of Openet. The principal architect of Openet’s FusionWorks based solutions, he has more than 25 years of software engineering experience. Joe was a senior architect with Sun Microsystems's European kernel development center before leaving to found Openet.
Benoit is currently the CTO of Hutchison CP Telecommunications (HCPT). He is based in Jakarta – Indonesia where he joined HCPT in April 2007 when it launched its GSM and 3G/UMTS services there. He is responsible for all technology, including telecom, IT, billing, content, and call centre domains, reporting to the CEO.
During the past year and a half the focus has been on expanding the network into all major markets in Java, Bali/Lombok, Sumatera and recently Sulawesi and Kalimantan.
Prior to joining HCPT, Benoit worked almost 10 years for Ericsson in various roles in the Netherlands (his home country), India and Singapore. However, the main focus of his career with Ericsson has been Managed Services: He was deeply involved in setting up the landmark Telfort/O2 network operations outsourcing in 2001, taking the lead in both the sales and delivery projects. In early 2004 he moved to India where Ericsson had just entered into a comprehensive contract with Bharti for the deployment and operations of networks in 15 of India’s circles.
Benoit only got to the telecom after spending several years in the oil industry where he worked for Schlumberger as a Drilling Services Engineer in various countries in Latin America and the Middle East.
Benoit is an electrical engineering graduate from the University of Technology Eindhoven and has later obtained an MBA degree.
| |
Thursday, January 28, 2010- Driving Profitability through Charging & Revenue Assurance
Chair
:
Tony Poulos
TM Forum,
Market Strategist
Tony has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has experience in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery.
In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific, he has worked as a consultant, been a Contributing Analyst for IDC, written for a number of industry publications worldwide, was Editor, Asia Pacific for Telecom TV and now Anchor for The Telecom Channel. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum. He headed up the Revenue Management Initiative of the TM Forum and is now the TM Forum's Market Strategist. Tony also conducts training classes in billing and revenue management and is Editor of Inside Revenue Management.
|
MWA10
Thursday, January 28
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
|  Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Ms. Gnanapriya C. has 16+ years of software industry and telecom experience. She is a Principal Architect heading the architecture group of Communications, Media and Entertainment (CME) Business Unit at Infosys Technologies Limited. She has been involved in multiple engagements for various OEMs and Service Providers. She consults transformation solution & technology architecture in the areas of E2E B/OSS, Social Networking, wireless & converged applications, VAS / SDP with multi channel delivery capability for Communications Service Providers leveraging industry standards and best practices. She holds a Masters degree specializing in Communications Engineering and Masters a degree in Business Administration.
Ms. Nishi Mathur is a Senior Architect in Infosys Technologies Ltd. She has around 12 years of experience, majority of it around Telecom OSS BSS. She is leading solution architecture design for end to end OSS BSS implementation based on NGOSS frameworks for wireless operators.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
The Launching of a Fully Unified BSS Architecture in Record Time: GTEL Mobile, Vietnam
GTEL Mobile needed to differentiate itself from existing players in the Vietnam marketplace by launching their new services quickly. This session will highlight how GTEL Mobile, a Greenfield operator in Vietnam, built a high performance IT infrastructure and mobile network with a range of business solutions. Attendees will learn how GTEL, IBM and Comverse took an SOA approach to quickly develop a cost effective integration of their billing, customer care and value-added services.
Dr Weiming Li is currently the vice president of product sales for Comverse in Asia Pacific. Weiming brings to Comverse over 20 years of distinguished career experience in the IT and telecom industry, especially in sales of complex software systems and consulting services to leading communications service providers in the region.
Prior to Comverse, Weiming was the vice president and general manager of Oracle’s Communications Global Business Unit in Asia Pacific and Japan.
Before joining Oracle, Weiming worked for Narus as its vice president and general manager in Asia Pacific. Narus is a Silicon Valley based start-up specializing in carrier-class security software for world’s largest IP networks. Weiming single handedly built its APAC team and contributed more than 50% of company’s new sales during his tenure there.
 Intelligently Using Customer Data Across BSS Boosts Revenue and the Customer Experience
Intelligently using customer data across BSS boosts revenue and the customer experience. In this presentation three service provider case studies describe how effective use of data in online real-time charging, revenue intelligence and converged policy management can generate and protect revenue. For example, one case study from Latin America shows how a leading mobile group is using real-time charging combined with policy management and activation to improve their customer’s data services experience and gain competitive advantage.
Nigel Upton, General Manager, BSS products, HP Communications Media Entertainment talks about the benefits of real-time charging for service providers. He is in charge of their real-time charging products.
Mr. Li is the Online Charging System (OCS) roll-out project manager of China Telecom IT department. He has over 10 years of telecommunication industry experience. His forte is in the implementation and project/program management of billing and settlement systems.
Now Mr. Li is leading the roll-out management of the OCS in China Telecom, Through the roll-out of five batches, OCS has been successfully deployed in the 31 provinces branch of China Telecom, this is helpful to reduce the arrears risks of China Telecom and enhance the convergent business billing ability.
Mr. Li graduated from GuiZhou University
|
MWA10
Thursday, January 28
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
|  Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Ms. Gnanapriya C. has 16+ years of software industry and telecom experience. She is a Principal Architect heading the architecture group of Communications, Media and Entertainment (CME) Business Unit at Infosys Technologies Limited. She has been involved in multiple engagements for various OEMs and Service Providers. She consults transformation solution & technology architecture in the areas of E2E B/OSS, Social Networking, wireless & converged applications, VAS / SDP with multi channel delivery capability for Communications Service Providers leveraging industry standards and best practices. She holds a Masters degree specializing in Communications Engineering and Masters a degree in Business Administration.
Ms. Nishi Mathur is a Senior Architect in Infosys Technologies Ltd. She has around 12 years of experience, majority of it around Telecom OSS BSS. She is leading solution architecture design for end to end OSS BSS implementation based on NGOSS frameworks for wireless operators.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
The Launching of a Fully Unified BSS Architecture in Record Time: GTEL Mobile, Vietnam
GTEL Mobile needed to differentiate itself from existing players in the Vietnam marketplace by launching their new services quickly. This session will highlight how GTEL Mobile, a Greenfield operator in Vietnam, built a high performance IT infrastructure and mobile network with a range of business solutions. Attendees will learn how GTEL, IBM and Comverse took an SOA approach to quickly develop a cost effective integration of their billing, customer care and value-added services.
Dr Weiming Li is currently the vice president of product sales for Comverse in Asia Pacific. Weiming brings to Comverse over 20 years of distinguished career experience in the IT and telecom industry, especially in sales of complex software systems and consulting services to leading communications service providers in the region.
Prior to Comverse, Weiming was the vice president and general manager of Oracle’s Communications Global Business Unit in Asia Pacific and Japan.
Before joining Oracle, Weiming worked for Narus as its vice president and general manager in Asia Pacific. Narus is a Silicon Valley based start-up specializing in carrier-class security software for world’s largest IP networks. Weiming single handedly built its APAC team and contributed more than 50% of company’s new sales during his tenure there.
 Intelligently Using Customer Data Across BSS Boosts Revenue and the Customer Experience
Intelligently using customer data across BSS boosts revenue and the customer experience. In this presentation three service provider case studies describe how effective use of data in online real-time charging, revenue intelligence and converged policy management can generate and protect revenue. For example, one case study from Latin America shows how a leading mobile group is using real-time charging combined with policy management and activation to improve their customer’s data services experience and gain competitive advantage.
Nigel Upton, General Manager, BSS products, HP Communications Media Entertainment talks about the benefits of real-time charging for service providers. He is in charge of their real-time charging products.
Mr. Li is the Online Charging System (OCS) roll-out project manager of China Telecom IT department. He has over 10 years of telecommunication industry experience. His forte is in the implementation and project/program management of billing and settlement systems.
Now Mr. Li is leading the roll-out management of the OCS in China Telecom, Through the roll-out of five batches, OCS has been successfully deployed in the 31 provinces branch of China Telecom, this is helpful to reduce the arrears risks of China Telecom and enhance the convergent business billing ability.
Mr. Li graduated from GuiZhou University
|
MWA10
Thursday, January 28
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
|  Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Ms. Gnanapriya C. has 16+ years of software industry and telecom experience. She is a Principal Architect heading the architecture group of Communications, Media and Entertainment (CME) Business Unit at Infosys Technologies Limited. She has been involved in multiple engagements for various OEMs and Service Providers. She consults transformation solution & technology architecture in the areas of E2E B/OSS, Social Networking, wireless & converged applications, VAS / SDP with multi channel delivery capability for Communications Service Providers leveraging industry standards and best practices. She holds a Masters degree specializing in Communications Engineering and Masters a degree in Business Administration.
Ms. Nishi Mathur is a Senior Architect in Infosys Technologies Ltd. She has around 12 years of experience, majority of it around Telecom OSS BSS. She is leading solution architecture design for end to end OSS BSS implementation based on NGOSS frameworks for wireless operators.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
The Launching of a Fully Unified BSS Architecture in Record Time: GTEL Mobile, Vietnam
GTEL Mobile needed to differentiate itself from existing players in the Vietnam marketplace by launching their new services quickly. This session will highlight how GTEL Mobile, a Greenfield operator in Vietnam, built a high performance IT infrastructure and mobile network with a range of business solutions. Attendees will learn how GTEL, IBM and Comverse took an SOA approach to quickly develop a cost effective integration of their billing, customer care and value-added services.
Dr Weiming Li is currently the vice president of product sales for Comverse in Asia Pacific. Weiming brings to Comverse over 20 years of distinguished career experience in the IT and telecom industry, especially in sales of complex software systems and consulting services to leading communications service providers in the region.
Prior to Comverse, Weiming was the vice president and general manager of Oracle’s Communications Global Business Unit in Asia Pacific and Japan.
Before joining Oracle, Weiming worked for Narus as its vice president and general manager in Asia Pacific. Narus is a Silicon Valley based start-up specializing in carrier-class security software for world’s largest IP networks. Weiming single handedly built its APAC team and contributed more than 50% of company’s new sales during his tenure there.
 Intelligently Using Customer Data Across BSS Boosts Revenue and the Customer Experience
Intelligently using customer data across BSS boosts revenue and the customer experience. In this presentation three service provider case studies describe how effective use of data in online real-time charging, revenue intelligence and converged policy management can generate and protect revenue. For example, one case study from Latin America shows how a leading mobile group is using real-time charging combined with policy management and activation to improve their customer’s data services experience and gain competitive advantage.
Nigel Upton, General Manager, BSS products, HP Communications Media Entertainment talks about the benefits of real-time charging for service providers. He is in charge of their real-time charging products.
Mr. Li is the Online Charging System (OCS) roll-out project manager of China Telecom IT department. He has over 10 years of telecommunication industry experience. His forte is in the implementation and project/program management of billing and settlement systems.
Now Mr. Li is leading the roll-out management of the OCS in China Telecom, Through the roll-out of five batches, OCS has been successfully deployed in the 31 provinces branch of China Telecom, this is helpful to reduce the arrears risks of China Telecom and enhance the convergent business billing ability.
Mr. Li graduated from GuiZhou University
|
MWA10
Thursday, January 28
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
|  Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Ms. Gnanapriya C. has 16+ years of software industry and telecom experience. She is a Principal Architect heading the architecture group of Communications, Media and Entertainment (CME) Business Unit at Infosys Technologies Limited. She has been involved in multiple engagements for various OEMs and Service Providers. She consults transformation solution & technology architecture in the areas of E2E B/OSS, Social Networking, wireless & converged applications, VAS / SDP with multi channel delivery capability for Communications Service Providers leveraging industry standards and best practices. She holds a Masters degree specializing in Communications Engineering and Masters a degree in Business Administration.
Ms. Nishi Mathur is a Senior Architect in Infosys Technologies Ltd. She has around 12 years of experience, majority of it around Telecom OSS BSS. She is leading solution architecture design for end to end OSS BSS implementation based on NGOSS frameworks for wireless operators.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
The Launching of a Fully Unified BSS Architecture in Record Time: GTEL Mobile, Vietnam
GTEL Mobile needed to differentiate itself from existing players in the Vietnam marketplace by launching their new services quickly. This session will highlight how GTEL Mobile, a Greenfield operator in Vietnam, built a high performance IT infrastructure and mobile network with a range of business solutions. Attendees will learn how GTEL, IBM and Comverse took an SOA approach to quickly develop a cost effective integration of their billing, customer care and value-added services.
Dr Weiming Li is currently the vice president of product sales for Comverse in Asia Pacific. Weiming brings to Comverse over 20 years of distinguished career experience in the IT and telecom industry, especially in sales of complex software systems and consulting services to leading communications service providers in the region.
Prior to Comverse, Weiming was the vice president and general manager of Oracle’s Communications Global Business Unit in Asia Pacific and Japan.
Before joining Oracle, Weiming worked for Narus as its vice president and general manager in Asia Pacific. Narus is a Silicon Valley based start-up specializing in carrier-class security software for world’s largest IP networks. Weiming single handedly built its APAC team and contributed more than 50% of company’s new sales during his tenure there.
 Intelligently Using Customer Data Across BSS Boosts Revenue and the Customer Experience
Intelligently using customer data across BSS boosts revenue and the customer experience. In this presentation three service provider case studies describe how effective use of data in online real-time charging, revenue intelligence and converged policy management can generate and protect revenue. For example, one case study from Latin America shows how a leading mobile group is using real-time charging combined with policy management and activation to improve their customer’s data services experience and gain competitive advantage.
Nigel Upton, General Manager, BSS products, HP Communications Media Entertainment talks about the benefits of real-time charging for service providers. He is in charge of their real-time charging products.
Mr. Li is the Online Charging System (OCS) roll-out project manager of China Telecom IT department. He has over 10 years of telecommunication industry experience. His forte is in the implementation and project/program management of billing and settlement systems.
Now Mr. Li is leading the roll-out management of the OCS in China Telecom, Through the roll-out of five batches, OCS has been successfully deployed in the 31 provinces branch of China Telecom, this is helpful to reduce the arrears risks of China Telecom and enhance the convergent business billing ability.
Mr. Li graduated from GuiZhou University
|
MWA10
Thursday, January 28
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
|  Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Ms. Gnanapriya C. has 16+ years of software industry and telecom experience. She is a Principal Architect heading the architecture group of Communications, Media and Entertainment (CME) Business Unit at Infosys Technologies Limited. She has been involved in multiple engagements for various OEMs and Service Providers. She consults transformation solution & technology architecture in the areas of E2E B/OSS, Social Networking, wireless & converged applications, VAS / SDP with multi channel delivery capability for Communications Service Providers leveraging industry standards and best practices. She holds a Masters degree specializing in Communications Engineering and Masters a degree in Business Administration.
Ms. Nishi Mathur is a Senior Architect in Infosys Technologies Ltd. She has around 12 years of experience, majority of it around Telecom OSS BSS. She is leading solution architecture design for end to end OSS BSS implementation based on NGOSS frameworks for wireless operators.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
The Launching of a Fully Unified BSS Architecture in Record Time: GTEL Mobile, Vietnam
GTEL Mobile needed to differentiate itself from existing players in the Vietnam marketplace by launching their new services quickly. This session will highlight how GTEL Mobile, a Greenfield operator in Vietnam, built a high performance IT infrastructure and mobile network with a range of business solutions. Attendees will learn how GTEL, IBM and Comverse took an SOA approach to quickly develop a cost effective integration of their billing, customer care and value-added services.
Dr Weiming Li is currently the vice president of product sales for Comverse in Asia Pacific. Weiming brings to Comverse over 20 years of distinguished career experience in the IT and telecom industry, especially in sales of complex software systems and consulting services to leading communications service providers in the region.
Prior to Comverse, Weiming was the vice president and general manager of Oracle’s Communications Global Business Unit in Asia Pacific and Japan.
Before joining Oracle, Weiming worked for Narus as its vice president and general manager in Asia Pacific. Narus is a Silicon Valley based start-up specializing in carrier-class security software for world’s largest IP networks. Weiming single handedly built its APAC team and contributed more than 50% of company’s new sales during his tenure there.
 Intelligently Using Customer Data Across BSS Boosts Revenue and the Customer Experience
Intelligently using customer data across BSS boosts revenue and the customer experience. In this presentation three service provider case studies describe how effective use of data in online real-time charging, revenue intelligence and converged policy management can generate and protect revenue. For example, one case study from Latin America shows how a leading mobile group is using real-time charging combined with policy management and activation to improve their customer’s data services experience and gain competitive advantage.
Nigel Upton, General Manager, BSS products, HP Communications Media Entertainment talks about the benefits of real-time charging for service providers. He is in charge of their real-time charging products.
Mr. Li is the Online Charging System (OCS) roll-out project manager of China Telecom IT department. He has over 10 years of telecommunication industry experience. His forte is in the implementation and project/program management of billing and settlement systems.
Now Mr. Li is leading the roll-out management of the OCS in China Telecom, Through the roll-out of five batches, OCS has been successfully deployed in the 31 provinces branch of China Telecom, this is helpful to reduce the arrears risks of China Telecom and enhance the convergent business billing ability.
Mr. Li graduated from GuiZhou University
|
MWA10
Thursday, January 28
11:00 AM
- 12:30 PM
|
Driving Profitability through Charging & Revenue Assurance
|  Changing Business Models: Introducing Innovative Flexible Hybrid Models - An integrated Real Time E2E B/OSS Solution Realization
In today’s service providers world, to address the reducing ARPU, credit risks, innovative business models are introduced for growth. Hybrid scenario is one which is picking up recently, mix of pre-paid and post paid for the same subscriber based on time of the day, services, short code prefixed to dialed digits, usage. Focus is on providing integrated E2E B/OSS solution to support for above business scenarios – supporting multi channels and CDMA 2000 EVDO (data), GSM (voice) technologies, leveraging the same stack.
Ms. Gnanapriya C. has 16+ years of software industry and telecom experience. She is a Principal Architect heading the architecture group of Communications, Media and Entertainment (CME) Business Unit at Infosys Technologies Limited. She has been involved in multiple engagements for various OEMs and Service Providers. She consults transformation solution & technology architecture in the areas of E2E B/OSS, Social Networking, wireless & converged applications, VAS / SDP with multi channel delivery capability for Communications Service Providers leveraging industry standards and best practices. She holds a Masters degree specializing in Communications Engineering and Masters a degree in Business Administration.
Ms. Nishi Mathur is a Senior Architect in Infosys Technologies Ltd. She has around 12 years of experience, majority of it around Telecom OSS BSS. She is leading solution architecture design for end to end OSS BSS implementation based on NGOSS frameworks for wireless operators.
Mr. Nazar H Sahal is the Group Information Technology Director at Expresso Telecom Group (Dubai) focused on deploying next gen solutions. Prior to his he has played the role of Program Director at ITS (Kuwait) for BSS/OSS for telecom operators (Zain, Etisalat and MTN); Project Manager, Technical Manager, Sales Engineer at Larrycom(Sudan). He holds MSc. in Telecommunication and Management from University of Southampton (UK).
The Launching of a Fully Unified BSS Architecture in Record Time: GTEL Mobile, Vietnam
GTEL Mobile needed to differentiate itself from existing players in the Vietnam marketplace by launching their new services quickly. This session will highlight how GTEL Mobile, a Greenfield operator in Vietnam, built a high performance IT infrastructure and mobile network with a range of business solutions. Attendees will learn how GTEL, IBM and Comverse took an SOA approach to quickly develop a cost effective integration of their billing, customer care and value-added services.
Dr Weiming Li is currently the vice president of product sales for Comverse in Asia Pacific. Weiming brings to Comverse over 20 years of distinguished career experience in the IT and telecom industry, especially in sales of complex software systems and consulting services to leading communications service providers in the region.
Prior to Comverse, Weiming was the vice president and general manager of Oracle’s Communications Global Business Unit in Asia Pacific and Japan.
Before joining Oracle, Weiming worked for Narus as its vice president and general manager in Asia Pacific. Narus is a Silicon Valley based start-up specializing in carrier-class security software for world’s largest IP networks. Weiming single handedly built its APAC team and contributed more than 50% of company’s new sales during his tenure there.
 Intelligently Using Customer Data Across BSS Boosts Revenue and the Customer Experience
Intelligently using customer data across BSS boosts revenue and the customer experience. In this presentation three service provider case studies describe how effective use of data in online real-time charging, revenue intelligence and converged policy management can generate and protect revenue. For example, one case study from Latin America shows how a leading mobile group is using real-time charging combined with policy management and activation to improve their customer’s data services experience and gain competitive advantage.
Nigel Upton, General Manager, BSS products, HP Communications Media Entertainment talks about the benefits of real-time charging for service providers. He is in charge of their real-time charging products.
Mr. Li is the Online Charging System (OCS) roll-out project manager of China Telecom IT department. He has over 10 years of telecommunication industry experience. His forte is in the implementation and project/program management of billing and settlement systems.
Now Mr. Li is leading the roll-out management of the OCS in China Telecom, Through the roll-out of five batches, OCS has been successfully deployed in the 31 provinces branch of China Telecom, this is helpful to reduce the arrears risks of China Telecom and enhance the convergent business billing ability.
Mr. Li graduated from GuiZhou University
| |
Thursday, January 28, 2010- Successful IT & Operational Transformation 1
Chair
:
Tony Poulos
TM Forum,
Market Strategist
Tony has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has experience in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery.
In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific, he has worked as a consultant, been a Contributing Analyst for IDC, written for a number of industry publications worldwide, was Editor, Asia Pacific for Telecom TV and now Anchor for The Telecom Channel. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum. He headed up the Revenue Management Initiative of the TM Forum and is now the TM Forum's Market Strategist. Tony also conducts training classes in billing and revenue management and is Editor of Inside Revenue Management.
|
MWA12
Thursday, January 28
2:00 PM
- 3:30 PM
|
Successful IT & Operational Transformation 1
|  From Idea-to-Launch: An Operators Story
Globe Telecom has successfully deployed an SDP which bridges both service delivery and OSS/BSS Business Process Management on one common NGOSS based environment. The solution has enabled Globe to automate processes that enable Promo’s consisting of many bundled products to be rolled out in days rather than the 35 weeks it was taking before and at substantially lower cost. Agility has been achieved using SOA and building Promo’s in BPEL (Business Process Execution Language), avoiding costly IN changes.
Mario is the head of Product Design and Creation, a division that looks specifically into the areas of: (1) ePMO, (2) Product Design, (3) Product Delivery, (4) Solutions Delivery, (5) Service Creation and (6) Demand Management and Capacity Planning. Prior to this, he used to be the Head of Service Creation and VAS Product Business Group of Globe Telecom, Philippines. Mario is, as well, a Consultant for the Project Management Talent Pool, trained most of the Project Managers of Globe and facilitates training for Earned Value.
Before settling in the Philippines he was Managing Director, Drexel Sun Business Consulting, Dearborn, Michigan, USA, specializing in project management, process management, product development and management consulting. Mario has a Masters in Finance (MFS) and Masters in Applied Economics (MAE) – University of Southern California – with honors. He is married with three children and lives in the Philippines.
IBM is providing Globe’s Service Delivery Platform for Globe, with integration done by Nokia Siemens Networks.
 Managing the Future Telematics Regulatory Environment: Facing WiMAX, LTE, Broadcasting and Transactions
This presentation will examine competition as it has forced resources to be assigned exclusively and thus forming a scarcity model. The assignment of limited resources has become more critical making the license processes to become more significant. On the other hand 4G is the emerging technology which is able to provide broadband services for telecommunication as well as dealing with broadcasting and transaction issues seamlessly.
Arief Hamdani Gunawan, has more than 13 years experiences in the biggest
telecommunication operator in Indonesia, TELKOM INDONESIA.
He also actively participates in international organizations and activities,
such as IEEE, Communications Society, ITU, APEC-Tel and
ASEAN. He has Master Degree from Strategic Intelligence Studies, University
of Indonesia. He holds CCNP, CCDP, MCSE, MCSA, and IT Project Management
(Project+). Currently, he is a Senior Officer at TELKOM INDONESIA.
Cloud Computing; Re-using Communication Core Strengths
Cloud Computing is set to revolutionize the delivery model for products and services and unleash unimaginable developer creativity for innovative solutions. This presentation will explore how the telecommunications community is well poised to reuse many of their core strengths in communications and the prerequisites of the underlying infrastructure. It will include micro-transaction billing and complex revenue sharing to establish a firm place in the cloud ecosystem, not just as a supplier of services into the cloud, but as the operator of the underlying business transaction platform, managing the flow of revenues among the different players. It will also examine customer case studies.
David Seng has been in the Telecom industry for the last 20 years, starting his career in AT&T and working in various business development roles in Motorola, Pacific Internet and strategic Alliances with Highdeal and finally SAP. David has in depth knowledge of deploying Telecom infrastructure in the Asia Pacific Region and how IT and billing solutions provide a competitive edge to service providers.
|
MWA12
Thursday, January 28
2:00 PM
- 3:30 PM
|
Successful IT & Operational Transformation 1
|  From Idea-to-Launch: An Operators Story
Globe Telecom has successfully deployed an SDP which bridges both service delivery and OSS/BSS Business Process Management on one common NGOSS based environment. The solution has enabled Globe to automate processes that enable Promo’s consisting of many bundled products to be rolled out in days rather than the 35 weeks it was taking before and at substantially lower cost. Agility has been achieved using SOA and building Promo’s in BPEL (Business Process Execution Language), avoiding costly IN changes.
Mario is the head of Product Design and Creation, a division that looks specifically into the areas of: (1) ePMO, (2) Product Design, (3) Product Delivery, (4) Solutions Delivery, (5) Service Creation and (6) Demand Management and Capacity Planning. Prior to this, he used to be the Head of Service Creation and VAS Product Business Group of Globe Telecom, Philippines. Mario is, as well, a Consultant for the Project Management Talent Pool, trained most of the Project Managers of Globe and facilitates training for Earned Value.
Before settling in the Philippines he was Managing Director, Drexel Sun Business Consulting, Dearborn, Michigan, USA, specializing in project management, process management, product development and management consulting. Mario has a Masters in Finance (MFS) and Masters in Applied Economics (MAE) – University of Southern California – with honors. He is married with three children and lives in the Philippines.
IBM is providing Globe’s Service Delivery Platform for Globe, with integration done by Nokia Siemens Networks.
 Managing the Future Telematics Regulatory Environment: Facing WiMAX, LTE, Broadcasting and Transactions
This presentation will examine competition as it has forced resources to be assigned exclusively and thus forming a scarcity model. The assignment of limited resources has become more critical making the license processes to become more significant. On the other hand 4G is the emerging technology which is able to provide broadband services for telecommunication as well as dealing with broadcasting and transaction issues seamlessly.
Arief Hamdani Gunawan, has more than 13 years experiences in the biggest
telecommunication operator in Indonesia, TELKOM INDONESIA.
He also actively participates in international organizations and activities,
such as IEEE, Communications Society, ITU, APEC-Tel and
ASEAN. He has Master Degree from Strategic Intelligence Studies, University
of Indonesia. He holds CCNP, CCDP, MCSE, MCSA, and IT Project Management
(Project+). Currently, he is a Senior Officer at TELKOM INDONESIA.
Cloud Computing; Re-using Communication Core Strengths
Cloud Computing is set to revolutionize the delivery model for products and services and unleash unimaginable developer creativity for innovative solutions. This presentation will explore how the telecommunications community is well poised to reuse many of their core strengths in communications and the prerequisites of the underlying infrastructure. It will include micro-transaction billing and complex revenue sharing to establish a firm place in the cloud ecosystem, not just as a supplier of services into the cloud, but as the operator of the underlying business transaction platform, managing the flow of revenues among the different players. It will also examine customer case studies.
David Seng has been in the Telecom industry for the last 20 years, starting his career in AT&T and working in various business development roles in Motorola, Pacific Internet and strategic Alliances with Highdeal and finally SAP. David has in depth knowledge of deploying Telecom infrastructure in the Asia Pacific Region and how IT and billing solutions provide a competitive edge to service providers.
|
MWA12
Thursday, January 28
2:00 PM
- 3:30 PM
|
Successful IT & Operational Transformation 1
|  From Idea-to-Launch: An Operators Story
Globe Telecom has successfully deployed an SDP which bridges both service delivery and OSS/BSS Business Process Management on one common NGOSS based environment. The solution has enabled Globe to automate processes that enable Promo’s consisting of many bundled products to be rolled out in days rather than the 35 weeks it was taking before and at substantially lower cost. Agility has been achieved using SOA and building Promo’s in BPEL (Business Process Execution Language), avoiding costly IN changes.
Mario is the head of Product Design and Creation, a division that looks specifically into the areas of: (1) ePMO, (2) Product Design, (3) Product Delivery, (4) Solutions Delivery, (5) Service Creation and (6) Demand Management and Capacity Planning. Prior to this, he used to be the Head of Service Creation and VAS Product Business Group of Globe Telecom, Philippines. Mario is, as well, a Consultant for the Project Management Talent Pool, trained most of the Project Managers of Globe and facilitates training for Earned Value.
Before settling in the Philippines he was Managing Director, Drexel Sun Business Consulting, Dearborn, Michigan, USA, specializing in project management, process management, product development and management consulting. Mario has a Masters in Finance (MFS) and Masters in Applied Economics (MAE) – University of Southern California – with honors. He is married with three children and lives in the Philippines.
IBM is providing Globe’s Service Delivery Platform for Globe, with integration done by Nokia Siemens Networks.
 Managing the Future Telematics Regulatory Environment: Facing WiMAX, LTE, Broadcasting and Transactions
This presentation will examine competition as it has forced resources to be assigned exclusively and thus forming a scarcity model. The assignment of limited resources has become more critical making the license processes to become more significant. On the other hand 4G is the emerging technology which is able to provide broadband services for telecommunication as well as dealing with broadcasting and transaction issues seamlessly.
Arief Hamdani Gunawan, has more than 13 years experiences in the biggest
telecommunication operator in Indonesia, TELKOM INDONESIA.
He also actively participates in international organizations and activities,
such as IEEE, Communications Society, ITU, APEC-Tel and
ASEAN. He has Master Degree from Strategic Intelligence Studies, University
of Indonesia. He holds CCNP, CCDP, MCSE, MCSA, and IT Project Management
(Project+). Currently, he is a Senior Officer at TELKOM INDONESIA.
Cloud Computing; Re-using Communication Core Strengths
Cloud Computing is set to revolutionize the delivery model for products and services and unleash unimaginable developer creativity for innovative solutions. This presentation will explore how the telecommunications community is well poised to reuse many of their core strengths in communications and the prerequisites of the underlying infrastructure. It will include micro-transaction billing and complex revenue sharing to establish a firm place in the cloud ecosystem, not just as a supplier of services into the cloud, but as the operator of the underlying business transaction platform, managing the flow of revenues among the different players. It will also examine customer case studies.
David Seng has been in the Telecom industry for the last 20 years, starting his career in AT&T and working in various business development roles in Motorola, Pacific Internet and strategic Alliances with Highdeal and finally SAP. David has in depth knowledge of deploying Telecom infrastructure in the Asia Pacific Region and how IT and billing solutions provide a competitive edge to service providers.
| |
Thursday, January 28, 2010- Successful IT & Operational Transformation 2
Chair
:
Tony Poulos
TM Forum,
Market Strategist
Tony has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has experience in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery.
In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific, he has worked as a consultant, been a Contributing Analyst for IDC, written for a number of industry publications worldwide, was Editor, Asia Pacific for Telecom TV and now Anchor for The Telecom Channel. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum. He headed up the Revenue Management Initiative of the TM Forum and is now the TM Forum's Market Strategist. Tony also conducts training classes in billing and revenue management and is Editor of Inside Revenue Management.
|
MWA14
Thursday, January 28
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation 2
|  New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
From Complex, Coupling to Open, Simple and Intelligent: BSS for Business Transformation
Evolving telecom technologies coupled with a dynamic market situation in developed economies, and legacy systems hardly afford to suffice the fast changing business requirements of Service Providers, creating extensive complexity. So transformation becomes the inevitable solution to this large and intricate problem; to build an open architecture based on NGOSS/eTOM/SID that can smoothly support emerging new services, technologies and efficient business processes to enhance operation efficiency and reduce cost.
Mr. Jason Yi, Director Consultant of BSS Product & Solution of Huawei Technologies Co., Ltd, was graduated from Huazhong University of Science & Technology with a Master degree majoring in Engineering in 2000, and joined in Huawei on May the same year, then participated in development of commercial products of WIN, Convergent Billing & BSS. From working in Huawei, he has ever been the System Engineer, Product Manager and Chief Engineer of Huawei Software in Asia Pacific Region.
Telecom Transformation Theories and Best Practices: A Joint Perspective of Enterprise IT Architecture and Change Management
This presentation reviews the enterprise transformation theories, the trends and challenges in Telecommunication industry, investigates the major enterprise architecture methodogies and frameworks relevant to enterprise transformation, such as BTMF/MDA/ SOA/NGOSS/Telco 2.0, and their value, role and usage in transformation. This research also discusses the best practices and lessons from the real Telecom Transformation initiatives to give valuble insights and guidances to Telecom transformation journey from a joint enterprise IT architecture and change management perspective.
Yale Yu is an HP principal industry consultant/principal enterprise architecture consulting executive providing high-end industry and business consulting services and enterprise architecture solutions with more than 25 years’ experience in IT solution delivery/operation management. Yale also is an honorary professor of Xi’an Shiyou University and a guest lecturer of subject enterprise architecture of master degree in enterprise architecture of RMIT University.
|
MWA14
Thursday, January 28
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation 2
|  New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
From Complex, Coupling to Open, Simple and Intelligent: BSS for Business Transformation
Evolving telecom technologies coupled with a dynamic market situation in developed economies, and legacy systems hardly afford to suffice the fast changing business requirements of Service Providers, creating extensive complexity. So transformation becomes the inevitable solution to this large and intricate problem; to build an open architecture based on NGOSS/eTOM/SID that can smoothly support emerging new services, technologies and efficient business processes to enhance operation efficiency and reduce cost.
Mr. Jason Yi, Director Consultant of BSS Product & Solution of Huawei Technologies Co., Ltd, was graduated from Huazhong University of Science & Technology with a Master degree majoring in Engineering in 2000, and joined in Huawei on May the same year, then participated in development of commercial products of WIN, Convergent Billing & BSS. From working in Huawei, he has ever been the System Engineer, Product Manager and Chief Engineer of Huawei Software in Asia Pacific Region.
Telecom Transformation Theories and Best Practices: A Joint Perspective of Enterprise IT Architecture and Change Management
This presentation reviews the enterprise transformation theories, the trends and challenges in Telecommunication industry, investigates the major enterprise architecture methodogies and frameworks relevant to enterprise transformation, such as BTMF/MDA/ SOA/NGOSS/Telco 2.0, and their value, role and usage in transformation. This research also discusses the best practices and lessons from the real Telecom Transformation initiatives to give valuble insights and guidances to Telecom transformation journey from a joint enterprise IT architecture and change management perspective.
Yale Yu is an HP principal industry consultant/principal enterprise architecture consulting executive providing high-end industry and business consulting services and enterprise architecture solutions with more than 25 years’ experience in IT solution delivery/operation management. Yale also is an honorary professor of Xi’an Shiyou University and a guest lecturer of subject enterprise architecture of master degree in enterprise architecture of RMIT University.
|
MWA14
Thursday, January 28
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation 2
|  New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
From Complex, Coupling to Open, Simple and Intelligent: BSS for Business Transformation
Evolving telecom technologies coupled with a dynamic market situation in developed economies, and legacy systems hardly afford to suffice the fast changing business requirements of Service Providers, creating extensive complexity. So transformation becomes the inevitable solution to this large and intricate problem; to build an open architecture based on NGOSS/eTOM/SID that can smoothly support emerging new services, technologies and efficient business processes to enhance operation efficiency and reduce cost.
Mr. Jason Yi, Director Consultant of BSS Product & Solution of Huawei Technologies Co., Ltd, was graduated from Huazhong University of Science & Technology with a Master degree majoring in Engineering in 2000, and joined in Huawei on May the same year, then participated in development of commercial products of WIN, Convergent Billing & BSS. From working in Huawei, he has ever been the System Engineer, Product Manager and Chief Engineer of Huawei Software in Asia Pacific Region.
Telecom Transformation Theories and Best Practices: A Joint Perspective of Enterprise IT Architecture and Change Management
This presentation reviews the enterprise transformation theories, the trends and challenges in Telecommunication industry, investigates the major enterprise architecture methodogies and frameworks relevant to enterprise transformation, such as BTMF/MDA/ SOA/NGOSS/Telco 2.0, and their value, role and usage in transformation. This research also discusses the best practices and lessons from the real Telecom Transformation initiatives to give valuble insights and guidances to Telecom transformation journey from a joint enterprise IT architecture and change management perspective.
Yale Yu is an HP principal industry consultant/principal enterprise architecture consulting executive providing high-end industry and business consulting services and enterprise architecture solutions with more than 25 years’ experience in IT solution delivery/operation management. Yale also is an honorary professor of Xi’an Shiyou University and a guest lecturer of subject enterprise architecture of master degree in enterprise architecture of RMIT University.
|
MWA14
Thursday, January 28
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation 2
|  New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
From Complex, Coupling to Open, Simple and Intelligent: BSS for Business Transformation
Evolving telecom technologies coupled with a dynamic market situation in developed economies, and legacy systems hardly afford to suffice the fast changing business requirements of Service Providers, creating extensive complexity. So transformation becomes the inevitable solution to this large and intricate problem; to build an open architecture based on NGOSS/eTOM/SID that can smoothly support emerging new services, technologies and efficient business processes to enhance operation efficiency and reduce cost.
Mr. Jason Yi, Director Consultant of BSS Product & Solution of Huawei Technologies Co., Ltd, was graduated from Huazhong University of Science & Technology with a Master degree majoring in Engineering in 2000, and joined in Huawei on May the same year, then participated in development of commercial products of WIN, Convergent Billing & BSS. From working in Huawei, he has ever been the System Engineer, Product Manager and Chief Engineer of Huawei Software in Asia Pacific Region.
Telecom Transformation Theories and Best Practices: A Joint Perspective of Enterprise IT Architecture and Change Management
This presentation reviews the enterprise transformation theories, the trends and challenges in Telecommunication industry, investigates the major enterprise architecture methodogies and frameworks relevant to enterprise transformation, such as BTMF/MDA/ SOA/NGOSS/Telco 2.0, and their value, role and usage in transformation. This research also discusses the best practices and lessons from the real Telecom Transformation initiatives to give valuble insights and guidances to Telecom transformation journey from a joint enterprise IT architecture and change management perspective.
Yale Yu is an HP principal industry consultant/principal enterprise architecture consulting executive providing high-end industry and business consulting services and enterprise architecture solutions with more than 25 years’ experience in IT solution delivery/operation management. Yale also is an honorary professor of Xi’an Shiyou University and a guest lecturer of subject enterprise architecture of master degree in enterprise architecture of RMIT University.
|
MWA14
Thursday, January 28
4:00 PM
- 5:30 PM
|
Successful IT & Operational Transformation 2
|  New Paradigm in Telecom Operations Support - A Success Story
HCL partnered with British Telecom in designing an innovative Telecom Operations Support Framework with the focus on the accuracy and timeliness of service delivered utilising the TM Forum Applications Framework (TAM) and Service Delivery Framework (SDF). The presentation illustrates the salient features of this model and the strategic initiatives which have produced tangible values such as 50% reduction in the number of incidents, 45% reduction in cycle time and sizable improvements in many other metrics.
Xavier Chelladurai is a key leader in HCL Telecom Vertical having 25 years experience. He has extensive experience in Telecom OSS / BSS ASM. He is a Ph. D. in Computer Science / Parallel Algorithms and an author of several technical books published by international publishers such as Mc Graw Hill and John Wiley.
Ian Isherwood has worked at BT for 32 years. He has extensive experience in systems delivery and support and is currently the Head of Operational Service Delivery for Application Support and Maintenance. He is operationally responsible for all of BT's AS&M contracts and has a strong track record of delivering transformational programmes.
Cath Houghton is the Head of Application Support and Maintenance in BT Operate and works out of London BT Office. She is driving the transformation journey for BT Application Support and Maintenance focusing on centralizing the functions into one Service Assurance team in BT Operate and transforming them in order to reduce costs and improve service levels. Prior to BT Cath was responsible for technical service solutions at Telewest and Southwestern Bell both large players in the cable TV and telephony world
From Complex, Coupling to Open, Simple and Intelligent: BSS for Business Transformation
Evolving telecom technologies coupled with a dynamic market situation in developed economies, and legacy systems hardly afford to suffice the fast changing business requirements of Service Providers, creating extensive complexity. So transformation becomes the inevitable solution to this large and intricate problem; to build an open architecture based on NGOSS/eTOM/SID that can smoothly support emerging new services, technologies and efficient business processes to enhance operation efficiency and reduce cost.
Mr. Jason Yi, Director Consultant of BSS Product & Solution of Huawei Technologies Co., Ltd, was graduated from Huazhong University of Science & Technology with a Master degree majoring in Engineering in 2000, and joined in Huawei on May the same year, then participated in development of commercial products of WIN, Convergent Billing & BSS. From working in Huawei, he has ever been the System Engineer, Product Manager and Chief Engineer of Huawei Software in Asia Pacific Region.
Telecom Transformation Theories and Best Practices: A Joint Perspective of Enterprise IT Architecture and Change Management
This presentation reviews the enterprise transformation theories, the trends and challenges in Telecommunication industry, investigates the major enterprise architecture methodogies and frameworks relevant to enterprise transformation, such as BTMF/MDA/ SOA/NGOSS/Telco 2.0, and their value, role and usage in transformation. This research also discusses the best practices and lessons from the real Telecom Transformation initiatives to give valuble insights and guidances to Telecom transformation journey from a joint enterprise IT architecture and change management perspective.
Yale Yu is an HP principal industry consultant/principal enterprise architecture consulting executive providing high-end industry and business consulting services and enterprise architecture solutions with more than 25 years’ experience in IT solution delivery/operation management. Yale also is an honorary professor of Xi’an Shiyou University and a guest lecturer of subject enterprise architecture of master degree in enterprise architecture of RMIT University.
| | |