With a region as diverse as Asia, TM Forum Management World Asia’s agenda had case study presentations and debates that were relevant for everyone – whether you are from an established or emerging economy or from a fixed or mobile service provider.
See below for essential topics that were covered:
| Established Markets | All the topics are relevant, including the three Day One Keynotes.
In particular we feel that the following presentations will be of particular interest:
- Telkom Indonesia’s Transformation using the TM Forum Solution Frameworks (NGOSS) and TM Forum Business Process Framework (eTOM).
- Saudi Telecom’s Journey to Deploy eTOM to Improve its Business Process Model.
| | | | Emerging Markets | The presentations and debates on Process Automation, New Services (IPTV, Video and Mobile TV), Transformation and Revenue Assurance are all relevant for the Emerging Markets.
Particular sessions of great relevance to you will be:
- "Challenges of a Service Provider in India Today"
This keynote from the CIO of Reliance will explain the steps they have taken to transform their business and networks in the face of the changing market dynamics. - "Challenges of a Service Provider in China Today"
A first hand view from a major service provider in China that explains their transformation in the face of the dual challenges of rapid subscriber growth and but increasing subscriber sophistication and choice. | | | Fixed Service Providers | The presentations and debates on Process Automation, Transformation and Revenue Assurance are all relevant for Fixed Service Providers, and in particular:
- Telecom New Zealand’s presentation entitled “Business Transformation – Bitter Pill or About Time?”
In the focus on New Services you can also hear: - France Telecom’s Case Study on “The Challenges of IPTV Rollout and Lessons Learned”;
- PCCW’s Case Study on “Exploiting the Fixed Line Advantage for a Telecoms Operator’s Transformation Towards Quad Play and Integrated Media Services”.
| | | | | Mobile Service Providers | All of the presentations and debates on Process Automation, Transformation and Revenue Assurance are relevant, as mentioned above.
Particular presentations and debates of interest to Mobile Service Providers will include:
- The Debate on Mobile Advertising and Personalization which will examine the implications for those that make up the new value chain for mobile services;
- SingTel’s presentation entitled “Managing 3G Mobile Customer Experience is the Key to Business Success”;
- The Debate on “Taking the Friction out of the Content Value Chain”, exploring how the players will work together for a common user benefit.
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