TM Forum's Management World Asia 2012 - Keynote Perspectives


Keynote Perspectives Topics Getting Ready for Growth: Enabling Transformation in Asia Service Providers in APAC are witnessing a market shift with falling ARPU for voice, a growing gap between data services and revenues, network and service convergence, all coupled with strong competition and approaching market saturation in some regions. Service providers are looking to transform their existing networks enabling operational efficiency and innovation in new services that will sustain growth in the market and meet the ever-changing expectations of the consumers. The Keynote Perspectives at Management World Asia 2012 brought together the thought leaders from enterprise customers, service providers and technology suppliers to share and discuss strategies for new innovation, ever-changing customer expectations, business transformation, operational efficiency and more. The ‘c-suite’ from leading Asian service providers will outline transformation programs taking place at the, people, culture, networks, processes and platforms levels. DOWNLOAD THE PRESENTATIONS 8:40 am Chair’s Opening Remarks & Speed Networking Speed networking will give you a chance to get to know your peers before the start of the conference and set a relaxed, informal and friendly atmosphere. 8:50 am Official Welcome Address Biography Khoong Hock Yun Assistant CEO, Infrastructure & Services Development Group 9:10 am TM Forum Opening Keynote: Rethinking Communications - The Service Provider Challenge Understanding how the communications industry dynamics are evolving beyond recognition What sort of transformation do Service providers need to achieve if they are to thrive in this new industry. What roles will need to be fulfilled in the future industry and what transformation programs are taking place. Biography Martin Creaner CEO 9:30 am CEO Executive Panel Co-operation and Competition: Evaluating Emerging Collaboration and Co-opetition Models in Asia ‘Co-opetition’ is a term that refers to the interplay of co-operation and competition. It is a state in which competitors add value and act in a complementary manner in offering a service or product to market while continuing to compete for their share. This panel will examine this emerging trend as it unfolds in Asia. Examining alternative service providers, content and application providers, infrastructure sharing and MVNOs Assessing the viability of co-opetition to drive growth Determining key criteria to achieve a win-win sharing contract Panelists: Moderator Nik Willetts SVP Communications Biography Idris T. Vasi CEO Biography Erik Aas President, Director, CEO Biography Neil Montefiore CEO 10:15 am CFO Perspective: Leveraging Efficiency from Capital Expenditure, Optimizing Revenues and Protecting Margins CFOs from leading Asian service providers will provide a cost-conscious perspective on how transformation can drive business growth. The panel will examine questions including: What are the essentials for operational efficiency? Implications of fixed and mobile broadband growth Managing media convergence - ensuring a role beyond the bit pipe Leveraging partnerships and joint ventures to cut costs: How is the new era of cooperation changing corporate finances? Panelists: Biography Lavinia Koh CFO, Asia-Pacific Biography Chari TVT CFO Biography Gil Genio Head of Corporate Strategy and Business Development 11:05 am Morning Coffee 11:50 am Building a Customer-Centric Company, Leveraging Customer Data to Define and Target Products and Services and Optimize the Customer Experience Service providers capture an enormous amount of data every day, so how can they transform data insight into revenues? Subhra Das shares du’s experiences of successfully leveraging data to drive customer-centricity across the business. Examining the case for offering customer data to other content providers Enabling innovative pricing and billing solutions across products and brands Creating value through consumer centric innovations Integrating different platforms and smart devices and exploiting the cloud Employing analytics to determine pricing strategy Biography Subhra Das SVP Marketing & Customer Experience 12:15 pm CIO/CTO Executive Panel Migrating from being a Communications Technology Provider to an Information and Communications (ICT) Provider In our final stop of the ‘tour of the c-suite’, we turn attention to the office of the CIO and CTO. Senior executives from will examine issues including: Integrating, managing and exploiting service provider’s role as an IT provider Will we see the merging of the CIO and CTO functions? Aligning IT vision in the Cloud with overall telco business strategy Defining the role of the CIO in serving the enterprise customer Panelists: Moderator Biography Gene Reznick Managing Director, Communications, Media & Technology, Asia Pacific Biography Norman Donald Price IV Group CTO Biography Mounir Hasrouni CTO Biography Martin Creaner CEO