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The eTOM framework is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course sets out to provide the attendee with a big picture view of the eTOM framework and its use in business process transformation. The student will hear how eTOM has been used in successful projects and will take part in practical exercises aimed at enhancing the knowledge gained in the course. |
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| Course Details |
| Code: |
I0801 & I0807 |
| Title: |
eTOM Distilled |
| Instructor: |
Andy Chalmers |
| Day: |
Monday, March 31, 2008: 9am - 5pm SOLD OUT
OR
Friday, April 4, 2008: 9am - 5pm |
| Course level: |
Introductory |
Intended for:
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OSS/BSS professionals including: business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers. |
| Pre-requisites: |
A general awareness of the TeleManagement Forum and its work;
General recognition of business process modeling as an aid to understanding and improving business operation |
| Length: |
One day |
| Technology Being Taught: |
The course aims to provide an overview of eTOM and some high level views on its deployment. It provides the student with information from which they can assess their own deployment business case. It does not provide the student with a deployment methodology. |
| Upon completion, delegates will be able to: |
- Identify all the components of the eTOM framework;
- Understand the role of the eTOM within an enterprise, and the benefits of using it;
- Recognize what is required for the eTOM to be extended to meet enterprise needs;
- Understand how eTOM process decomposition is used to “drill down” to lower levels (“Level 2”);
- Recognize the relationships between the eTOM framework and various other models (NGOSS, SID, TMN, ITIL);
- Understand the necessary steps for decomposing a business process problem and apply the eTOM to solving it
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| Agenda: |
- eTOM overview;
- eTOM Level one processes;
- Process decomposition and process flows;
- Introducing the eTOM into your organization;
- eTOM in action;
- eTOM and other standards;
- eTOM practical work
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| As with all official TM Forum courses, certificates of achievement will be issued |
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| Instructor:
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Andy Chalmers
Andy Chalmers has over 35 years experience in the Telecommunications Industry.
In the past 7 years Andy has specialized in OSS and in particular Service Management where he has worked for Service Providers, Software Vendors and as a Consultant on business transformation projects.
For the TM Forum, he was editor of the Wireless service-based Measurements Handbook, a Contributor to the SLA handbook and presented the successful webinar on SLAs in November 2006.
Andy is NGOSS Product Manager and is a program manager supporting teams like Open OSS and the University Liaison Program.
He brings a range of perspectives to the subject, business, technical and operational. | |
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