From Innovation to Profits: Strategies for Smart Business Operations
Tuesday, March 22, 2011
9:00am - 12:30pm
The Middle East is a market primed for growth. Opportunities abound: low broadband penetration, significant merger and acquisition activity and new competitors emerging rapidly. Keynote Perspectives at TM Forum’s Management World Middle East brings together executives from the region’s leading service providers to debate and discuss the Middle East’s changing communications scene.
Through a combination of plenary and discussion sessions, hear from leaders who are successfully driving innovation across their businesses, delivering in business growth and efficient, agile operations. Speakers include:
 | Saiful Alam,
Group Chief
Commercial Officer,
Expresso Telecom
| |  | Harry Berry,
President,
New Venture Partners
| |  | Javed Mushtaq,
Chief Information Officer,
PTCL | | | | | | | | | |  | Eugen Schulz,
Chief Information Officer, Qtel International | |  | Tushar Maheshwari,
Chief Commercial Officer,
Starcomms | |  | Martin Creaner,
President and Chief Technical Officer,
TM Forum | | | | | | | | | | 
| Emad Shafik,
Vice President Technology Enterprise Architecture,
du | |
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Tuesday, March 22 9:00am – 12:30pm
Welcome Address
8:50 a.m.
| Martin Creaner, President & Chief Technical Officer, TM Forum
Martin Creaner has been working in the Telecommunications Industry for almost 25 years and is currently President of the TM Forum. The TM Forum is the industry body for the global communications industry. It has more than 700 member companies in over 195 countries, including all the major carriers and all the leading equipment and software Vendors. Prior to joining the TM Forum Martin held a number of executive positions with Motorola and British Telecom. Martin is widely published and is featured and quoted regularly in business and trade journals. Martin is also the author of the leading telecoms business book "NGOSS Distilled"
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Panel discussion: Creating an organization focused around innovation – from culture to execution
9:20 a.m.
- Establishing centers of innovation across the business
- Driving and managing innovation in an M&A environment – innovating across partnerships and acquisitions
- Delivering innovative products and services to drive growth
| Saiful Alam, Group Chief Commercial Officer, Expresso Telecom
Saiful Alam is the Chief Commercial Officer at Expresso Telecoms Group - responsible for marketing, sales and customer care across the group (currently with operations in Senegal, Mauritania, Ghana, Nigeria, Guinea Conakry). The early part of his career was with One2One (later T-Mobile UK). He then spent 6 years in senior marketing roles at Vodafone UK. Prior to joining Expresso he was a management consultant over the past 4 years, specialising in Telecoms in the MEA region. Active in advisory roles, and has also held interim executive roles at Zain, du, Atheeb, BT, Sudatel. Saiful is a graduate of imperial college London, and hold Masters in Engineering
| | | | | | Harry Berry, Partner, New Venture Partners
With over 30 years experience in the telecommunications industry Harry has held a wide range of senior positions. He was a Director on the Board of BT Exact Technologies and the creator of BT Brightstar, BT's corporate incubator prior to setting up the European arm of New Venture Partners. Harry is a Board member of several software and services businesses, including Subex, iome, Texert, Inc., and Real Time Content.
| | | | | | Martin Creaner, President & Chief Technical Officer, TM Forum
Martin Creaner has been working in the Telecommunications Industry for almost 25 years and is currently President of the TM Forum. The TM Forum is the industry body for the global communications industry. It has more than 700 member companies in over 195 countries, including all the major carriers and all the leading equipment and software Vendors. Prior to joining the TM Forum Martin held a number of executive positions with Motorola and British Telecom. Martin is widely published and is featured and quoted regularly in business and trade journals. Martin is also the author of the leading telecoms business book "NGOSS Distilled" |
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Aligning IT with the business – experiences from start up and incumbent CSPs
10:00 a.m.
- Examining how CIOs can structure IT in order to support business drivers more effectively
- Establishing IT as business partner and active revenue driver
- Developing an IT infrastructure that is more end-user focused
| Javed Mushtaq, Chief Information Officer, PTCL
Javed Mushtaq has over 23 years of domestic and global experience in IT. He has more than 6 years telecoms experience, during which time he worked in one start-up and in one of the oldest and largest service providers in Pakistan. Before joining PTCL as SEVP/CIO, he was the CIO of Warid Telecom. Prior to this, he held senior positions across the healthcare and banking, as well as leading IT projects within the government and police departments of Punjab. |
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Evolving IT architecture to serve as an effective business enabler
11:10 a.m.
| Emad Shafik, Vice President Technology Enterprise Architecture, du
Emad has over 19 years of diversified IT and Telecoms experience, having worked for multiple start-ups and established operators. He joined du in 2006 where he established and drives the IT architecture function, as well as other functions in technology. Since the company’s launch, Enterprise architecture was a cornerstone for du’s integrated customer experience as well as its competitive and agile go to market strategy. Emad’s experience also includes establishing web presence, OSS, Payments, Billing, CRM, Integration, Enterprise Support systems as well as Quality Management. He has spearheaded the formulation of IT roadmaps across different products within the telecoms field, covering the full range of Mobile, Broadband, Fixed line and IPTV landscapes.
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Panel discussion: Aligning IT with the business – commercializing IT development to support business objectives more effectively
11:50 a.m.
This panel discusses an ‘ideal world’ scenario between IT and the wider business. Bringing Chief Information Officers together with Chief Commercial Officers, the panelists outline their view of the optimal relationship between these two important sides of the organization.
| Javed Mushtaq, Chief Information Officer, PTCL
Javed Mushtaq has over 23 years of domestic and global experience in IT. He has more than 6 years telecoms experience, during which time he worked in one start-up and in one of the oldest and largest service providers in Pakistan. Before joining PTCL as SEVP/CIO, he was the CIO of Warid Telecom. Prior to this, he held senior positions across the healthcare and banking, as well as leading IT projects within the government and police departments of Punjab.
| | | | | | Eugen Schulz, Chief Information Officer, Qtel International>
Eugen Schulz is Chief Information Officer of QTEL International, the management division across the QTEL Group. He joined QTEL International in 2008. Prior to joining QTEL International, Mr. Schulz worked for 5 years as IT-Management-Consultant for different telecommunication providers in the EMEA region. From 2001-2003, Mr. Schulz served as Chief Services Officer at Croatian Telecom Inc. Before that, he worked from 1994-2001 as Executive Director, IT at T-Mobile Germany. Eugen Schulz received his degree in Mathematics from University of Cologne, Germany in 1981.
| | | | | | Tushar Maheshwari, Chief Commercial Officer, Starcomms
Tushar Maheshwari has over 20 years of commercial experience, including 13 with blue chip telecom companies in Africa, Asia and South Central Asia. His distinguished career is highlighted by strong management and operating performance, and an impressive record of commercial and business development contributions. Tushar was appointed Chief Commercial Officer (CCO) of Starcomms, Nigeria’s largest 3G CDMA operator in August 2009. As the CCO of the Company, Tushar is responsible for the development and implementation of the company’s overall commercial strategies, as well as realization of overall revenue targets. Prior to joining Starcomms, Tushar held senior executive positions at companies including, Bharti Airtel and Warid Telecom Uganda.
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