From Innovation to Profits: Strategies for Smart Business Operations
Through a combination of cutting-edge case studies, as well as interactive learning opportunities, TM Forum's Management World Middle East offers a holistic learning experience. Hear practical, real-life insights into how to successfully align IT with the business, to help improve efficiency, drive profitability and encourage sustainable growth.
| Day 1: Tuesday, March 22, 2011 | Keynote Perspectives
9:00am - 12:30pm
Keynote Perspectives at TM Forum’s Management World Middle East brings together leading executives from the region’s leading service providers to debate and discuss the Middle East’s changing communications scene. Hear from leaders who are successfully driving innovation across their businesses, delivering in business growth and efficient, agile operations. Hear vital strategic updates from: | Track 1: Revenue Generation – Gearing Up for Growth
| Revenue Generation – Gearing up for growth 2:00- 4:10pm As the communication landscape changes, service providers are looking for innovative ways to grow revenue. This track examines the revenue opportunities and business models service providers should be considering. Where should service providers be investing? How they can realize revenue opportunities from existing and upcoming investments? What are the sure bets? Presentations include:
| Revenue Management and Protection 4:10 - 5:30pm For service providers, protecting your revenue is just as important and generating more of it. And, in today’s challenging market, service providers must collect, protect and retain the revenues they acquire. This track features case studies on building the right revenue management system to support your business and maximize revenue opportunities. Presentations include:
| | Evening Networking Reception
5:45 pm
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| | | Intelligently enhancing the customer experience 9:00am - 11:30pm
Customer experience: it might just be the buzz word of the year. In order to retain customers and bring in new ones, service providers must treat their customers as more than just a revenue number. Highlighting specific business strategies and methodologies for improving customer experience, this track offers a variety of insights into developing a holistic approach to becoming a more customer-centric, and therefore a more profitable, business. Presentations include:
11:30am - 12:30pm
Presentations include:
| Delivering Operational Excellence with TM Forum Frameworx
9:00am - 12:30pm
Maximizing profitability and competing effectively relies heavily on a service provider’s ability to increase operational efficiency and make informed technology decisions. This track features case studies on implementing TM Forum’s Frameworx standard and best practice guides giving attendees a set of blueprints to develop an agile, efficient and cost-effective business platform. Attend and learn how you can increase revenues, reduce costs and drive innovation across your business by making smart operational decisions.
Presentations include:
| | | | Lunch
12:30-2:00 pm
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