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Catalyst Technology Showcase

The TM Forum’s Technology Proving Ground

Unique to the TM Forum, Catalyst Projects reflect the true spirit of TM Forum - collaboration. Members from different companies and disciplines work together to develop real-world solutions to key problems posed by Service Providers.

Business perspective
In a competitive landscape, bringing innovative services to market quickly, reducing operating costs and offering the best possible user experience has now become every company’s top priority. The Catalyst Program takes this to heart, delivering a range of projects designed to show how these 3 critical business goals can be realized using cutting edge technologies, standards and products.

Technical perspective
To deliver on these goals from a technical perspective requires that the support systems, operational and business, that underpin the business are closely aligned to the TM Forum’s Transformation Frameworks for Business Processes, Information, Applications and Integration.
The Catalyst Showcase is the place to see these developments "live" and in action.

Focus Areas:

Harmony Phase 3

Supported by amongst others:

The project built on the achievements of the Nice 2008 catalyst to demonstrate the ability to use NGOSS based management systems to manage capacity and quality of end to end Ethernet services, from precise descriptions of customer experience to the detailed configuration and event management of interconnected network devices, using the combination of management architectures developed by TM Forum and DMTF.

It addressed the capacity and quality management issues associated with business service offerings (Enterprise services) by Service Providers.
Transformation Summit

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Enhanced eBonding

Proposed by:
Supported by:

Watch the Presentation
This Catalyst demonstrated interoperability between multipleservice providers, enterprise partners and enterprise customers. It specifically used the Prosspero-certified OSS/J Trouble Ticket (TT) interface to facilitate incident management between service providers and their enterprise customers and enterprise partners, including users of multiple versions of the TT API and users of other trouble resolution specifications.

It also implemented SID-based harmonization between multiple versions of OSS/J trouble ticket APIs, between OSS/J trouble tickets and RosettaNet trouble tickets, and between OSS/J trouble tickets and the NICC ND 1626 specification. All operations were mapped to the relevant eTOM processes. The output of the Catalyst will include mappings between OSS/J TT API versions and other trouble resolution specifications, as well as cross-references to relevant eTOM processes and TAM components. .
Transformation Summit


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Optimizing the Move to NextGen: Achieving the Business Insight and Flexibility Using PLM, Active Catalog and BPM

Proposed by:
Supported by:
Watch the Special Preview Webinar:

The economics of new services (greater variety, lower volume, lower ARPU) require a fundamentally different approach to process automation in today’s service providers. Next generation networks will not switch on overnight neither will customers be migrated from old to new services in an instant. This means operators will have to manage the two in parallel for a period of time, with resulting challenges in managing customer services across old and new.

To support this requirement, this catalyst brought together key concepts from Product Lifecycle Management (PLM), Active Catalog and Business Process Management (BPM) to optimize this transition with key BSS/OSS attributes around Business Insight and Process Flexibility.

There are four main elements that were investigated:

  1. How to leverage legacy services (and the BSS / OSS that define those services) within the Greeenfield to create a “blended” product offerings.
  2. How and when to migrate customers, contracts, and products from a legacy to a Greenfield environment based on well understood and “trackable” business cases.
  3. How to support parallel operations of Legacy and Greenfield for as long as required to reduce upfront investment costs and make the transition as invisible as possible to the end customer.
  4. How to control these processes with appropriate operational insight and centralized ability to change to react to the aforementioned insight.

Transformation SummitDigital Commerce & Advertising Summit

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Focus Areas

Focus Areas provided a showcase for some of the new areas where the TM Forum is becoming active. These are not Catalsyts per se - rather they are there to create awareness and stimulate interest.

E2E Service Quality Management Focus Area

Supported by: Comarch

This showed the key enablers needed for e2e SQM across a value network, and how competitive CE/ SQM applications can be enabled by uniform instrumentation of Edge Devices, Resources, Services, Applications and existing information in CRM systems.

The focus area communicated the message that: End-toEnd Servie Quality Management is one of the key mechanisms needed to enhance customer experience for service assurance of complex Value Networks

It also explained the notion of a Service Quality Management Ecosystem which by standardising a few vital interfaces, and the manner in which SQM metrics are represented, allows competitive applications from either service providers or vendors to relate SQM metrics in a value network to the end customer experience.
Revenue Management & Customer Experience SummitDigital Commerce & Advertising SummitTransformation Summit

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Building marketplaces through Managed Syndicated SDF Services Ph 2 Focus Area

Supported by:

The first phase of this project in Nice 2008 successfully demonstrated how a self-contained service that has been created and established in a hosted environment by a service provider can be syndicated and used by another service provider. This service is defined by its Service Definition and a Syndication Interface which fully describes how to utilize the service, commercial agreements, and any applicable SLAs associated with the service.

Successful delivery of the end service to customer requires also business agreements and common understanding of how to expose services and what kind of data must flow from one

Phase two of this project focused on the following aspects of Service syndication:


  • Billing – issuing charging based on service usage in the syndicated scenario
  • QoS Management - Correlated SLA, usage and charging

Transformation SummitRevenue Management & Customer Experience Summit

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IPSphere Focus Area


Supported by:

This Focus Area showcased the work initiated by the IPsphere Forum in the form of a demonstration of its ongoing field trial work.
At this highest level, The field trial use case demonstrate the ability of the IPsphere framework to provide extended reach for premium service delivery with elements of service transport provided by a combination of providers who have established a partnership brokered through IPsphere.
Transformation Summit

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