TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
made up of TM Forum members for a growing array of industries, including communications
- telco, wireless, cable and Internet; cloud; defense; content; and information
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Insights Research: Customer experience - Enterprise customers
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Catalyst Technology Showcase
Business perspective In a competitive landscape, bringing innovative services to market quickly, reducing operating costs and offering the best possible user experience has now become every company’s top priority. The Catalyst Program takes this to heart, delivering a range of projects designed to show how these 3 critical business goals can be realized using cutting edge technologies, standards and products.
Technical perspective To deliver on these goals from a technical perspective requires that the support systems, operational and business, that underpin the business are closely aligned to the TM Forum’s Transformation Frameworks for Business Processes, Information, Applications and Integration. The Catalyst Showcase is the place to see these developments "live" and in action.
Supported by amongst others:
The project built on the achievements of the Nice 2008 catalyst to demonstrate the ability to use NGOSS based management systems to manage capacity and quality of end to end Ethernet services, from precise descriptions of customer experience to the detailed configuration and event management of interconnected network devices, using the combination of management architectures developed by TM Forum and DMTF.
It addressed the capacity and quality management issues associated with business service offerings (Enterprise services) by Service Providers. Back to Top
Enhanced eBonding Proposed by: Supported by:
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To support this requirement, this catalyst brought together key concepts from Product Lifecycle Management (PLM), Active Catalog and Business Process Management (BPM) to optimize this transition with key BSS/OSS attributes around Business Insight and Process Flexibility.
There are four main elements that were investigated:
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Focus Areas provided a showcase for some of the new areas where the TM Forum is becoming active. These are not Catalsyts per se - rather they are there to create awareness and stimulate interest. E2E Service Quality Management Focus Area
This showed the key enablers needed for e2e SQM across a value network, and how competitive CE/ SQM applications can be enabled by uniform instrumentation of Edge Devices, Resources, Services, Applications and existing information in CRM systems.
The focus area communicated the message that: End-toEnd Servie Quality Management is one of the key mechanisms needed to enhance customer experience for service assurance of complex Value Networks
It also explained the notion of a Service Quality Management Ecosystem which by standardising a few vital interfaces, and the manner in which SQM metrics are represented, allows competitive applications from either service providers or vendors to relate SQM metrics in a value network to the end customer experience.
Building marketplaces through Managed Syndicated SDF Services Ph 2 Focus Area Supported by:
The first phase of this project in Nice 2008 successfully demonstrated how a self-contained service that has been created and established in a hosted environment by a service provider can be syndicated and used by another service provider. This service is defined by its Service Definition and a Syndication Interface which fully describes how to utilize the service, commercial agreements, and any applicable SLAs associated with the service.
Successful delivery of the end service to customer requires also business agreements and common understanding of how to expose services and what kind of data must flow from one
Phase two of this project focused on the following aspects of Service syndication:
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This Focus Area showcased the work initiated by the IPsphere Forum in the form of a demonstration of its ongoing field trial work.
At this highest level, The field trial use case demonstrate the ability of the IPsphere framework to provide extended reach for premium service delivery with elements of service transport provided by a combination of providers who have established a partnership brokered through IPsphere. Back to Top