For the first time Management World will offer an Expo Theater with unique educational presentations that don’t require a Full Conference or Summit pass. Register for your Expo Pass Plus today and receive access to all this and much more
| 
 |
| Integrated Service Assurance Solutions in Middle East & Africa Telecoms | Case studies presentation -- service provider results of deploying next-generation network and inventory management, service assurance systems and related services in the dynamic Middle East and Africa markets.
Why Attend?
To better understand how various carriers in other parts of the world are doing business using the latest and greatest standards-based technologies as part of solutions to improve their business. |  Cyril Matthews
Solutions & Services Development, Global Network Services
Harris Stratex Networks |
| Falling in Love Again: The New Customer Experience | Service providers can realize more revenue when the service delivery platform (SDP) and business and operational systems (B/OSS) are fully integrated. Back office functions of provisioning, activation, service quality monitoring, customer intelligence and billing, service providers can deliver great customer experience and actively manage the service environment.
| Why Attend? | Benefits | - Drive improved user experience through back office integration
- Evolve B/OSS toward new revenue streams
- Burst the SDF B/OSS cost bubble
| - Maximize revenue potentials
- Enhance customer experience and loyalty
- Leverage existing investments in B/OSS and SDPs
- Improve overall operations efficiency
| |  David Croslin
Chief Technologist, Communications, Media and Entertainment Americas
Hewlett Packard |
| Network Synchronization - The Missing Link in Effective Service Provisioning | Provisioning services is generally inefficient with high rates of fallout requiring manual intervention. A reason for this problem is inaccurate network data obtained from the Network Inventory Management System. Can this be improved? Hear how a large NA service provider achieved over 90% accuracy in their NIMS with TierOne's TNP NETSync solution.
Why Attend?
Understand how you can:
- Reduce opex costs
- Improve service delivery
- Reduce provisioning fallout
|  Bill Otto
Chief Technology Officer
TierOne Oss Technologies Inc. |
| Monitoring the All-Encompassing IP Network, The Foundation for Service Management | Mobile, Broadband and Business Service providers are seeing an expansion of converged IP in their quality-sensitive network domains such as Mobile data and Broadband access.
In addition to a consistent technology deployment, service providers have an opportunity to gain holistic visibility into service performance and take a new step towards management of new generation services.
| Why Attend? | Benefits | Learn how performance management of an all-IP network provides accelerated performance based problem solving, enhanced management of customer expectations and sounder capacity investment.
| It will highlight how operational efficiency can be achieved from a single solution set with far reaching visibility into the most important and revenue generating network domains.
| | Grégoire Michel
Senior Vice President, Marketing & Business Operations
InfoVista
|
| Becoming the Digital Marketplace for Today’s Consumers | Communications providers have an opportunity to better satisfy consumer demands through a digital marketplace strategy resulting in higher acquisition, retention, and satisfaction rates. It begins by providing the digital environment through expertise and resources and delivering the digital lifestyle through applications, content, commerce, and social networking.
Why Attend?
Service providers recognize that access line loss is progressing rapidly and need the ability to quickly introduce new services in response to market needs generating a new revenue stream. Ms. Hill will outline strategies for service providers to drive customer retention by building customer loyalty through enhanced services, access to additional digital products, and through applications that manage access and delivery to those products. |  Dawn Hill
Vice President, Product Management
Martin Group, Inc. |
| Enabling Business Transformation through Savvion’s Communications Order Management System | This session addresses the challenges to today's communications service provider in handling business transformation and the lifecycle of a customer order. Leveraging Business Process Management foundation this Communication Order Management Solution meets the demand for rapid changes necessary in: new service bundles launches; organization and infrastructure transformation; and evolving markets.
Why Attend? - Hear how to measure and improve your Customer Experience
- Learn how to address constant flux and changes in a service provider's order management solutions
- See how to extract the business level orchestration and visibility from the technology level interactions
- Discover how a BPM based Order Management Solution can future-proof a service provider.
|  Sanjay Kumar
VP Communications and Media Solutions
Savvion Inc. |
| Enabling Transformation with Business-Centric Application Data Migration | A new approach is needed to align OSS/BSS application data migration with business transformation requirements, to avoid the shortcomings of traditional ETL and manual scripting methods. The approach is business-centric application data migration. The business centric approach supports the drivers of today’s Telecoms organisations for change and transformation while enabling IT to drive an application data migration approach which provides zero downtime. Business transformation requires real-time, concurrent synchronisation and migration of applications data, with the intelligence to manage the independent movement of data, users, process and capability from legacy to new applications, providing a 360 degree view of the migration.
Why Attend? - Minimise Business disruption through zero down-time application data migration.
- Provide early time to value and deliver ROI- faster results and acceleration of application data migration projects.
- Lower business risk with intelligent management and control of the migration project- Independence for the movement of data, users, processes and capability.
- Create agility for the organisation to evolve and transform with mimimal discruption to OSS/BSS and IT operations.
|  Tony Sceales
Chief Technology Officer
Celona Technologies Ltd.
 Matt Hooper
Chief Marketing Officer
Celona Technologies Ltd. |
| How to Improve Agility of Your NOC with Customer-Centric Operations? | Customer retention, growth and profitability are the key performance indicators of a service provider. In a today's market place telecom has become commodity. This presentation focuses on how service providers can benefit by moving to customer centric operations from technology centric operations.
| Why Attend? | Benefits | If you answer YES to one of following question, you will benefit from this presentation.
- Is your NOC plagued by legacy OSS systems and blowing budget?
- Do you feel you don't have real time visibility into most important customer?
- Is your Customer demanding for visibility into services purchased?
- Do you have initiative to improve customer response time for service outages?
- Do you have initiatives to create collaborative working environment between customers, service representatives and NOC staff?
|
Find out how web2.0 based customer-centric operations enables service providers to improve operational efficiency, increase transparency in support and have real time visibility into customer impact.
| |  Anand Gonuguntla
Co-Founder & CEO
Centina Systems, Inc.
| |