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Revenue Management and Customer Experience Summit
Summit The summit looks at the all important aspects of charging for and gathering revenue for the new generation of services. Billing and revenue management is an integral and vital part of the customer experience. The processes that belong to billing provide a unique opportunity for collection of vital data on customers. If that data is used wisely it can enable service providers to leap frog the competition in the quality, timeliness and relevance of the services they offer

In parallel with this the summit will examine how the customer experience becomes a foundation to a successful and profitable service covering the entire spectrum from how customer experience can be defined through to how services can be assured.
 
Hot Topics
Susan McNeiceHarness the Power of Your Data - research results and case studies
Susan McNeice,
Global Program Manager, OSS/BSS Global Competitive Strategies, Stratecast
&

Bill ZimmerBill Zimmer,

Communications, Media & Entertainment (CME) Solutions Portfolio Manager, Hewlett-Packard

Training
18 Courses led by industry experts TM Forum Training offers something for everyone, including:

Reserve your space now and become the champion of your company’s projects.


Forumville

Visit Forumville and experience the world of TM Forum, including real-world member case studies, implementable Prosspero certified solutions and live Catalyst project demonstrations.

Plus don’t miss:

Summit Sponsor:
Oracle Logo
 
Conference Agendas
Summit Agenda
Full Conference Agenda

Featured Speakers
Fariborz (Fari) EbrahimiFariborz (Fari) Ebrahim
Senior VP & CIO (VSO)
Verizon Communications
Charles HuttonCharles Hutton
Customer Care
Cricket Communications
  
Other Summits:
Transformation Summit
Digital Commerce & Advertising Summit
 


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