TM Forum - Revenue Management and Customer Experience Summit

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Management World Orlando 2008
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Revenue Management and Customer Experience Summit

The summit looks at the all important aspects of charging for and gathering revenue for the new generation of services. Billing and revenue management is an integral and vital part of the customer experience. The processes that belong to billing provide a unique opportunity for collection of vital data on customers. If that data is used wisely it can enable service providers to leap frog the competition in the quality, timeliness and relevance of the services they offer

In parallel with this the summit will examine how the customer experience becomes a foundation to a successful and profitable service covering the entire spectrum from how customer experience can be defined through to how services can be assured.

Hot Topics

Harness the Power of Your Data - research results and case studies
Susan McNeice,
Global Program Manager, OSS/BSS Global Competitive Strategies, Stratecast
&

Bill Zimmer,
Communications, Media & Entertainment (CME) Solutions Portfolio Manager, Hewlett-Packard

Training

18 Courses led by industry experts TM Forum Training offers something for everyone, including:

Next Generation Billing & Charging Overview and Revenue Assurance Maturity Model and many other hot topics from NGN & SDF to NGOSS & Prosspero, all of which are led by experts in their field.

Reserve your space now and become the champion of your company’s projects.

Forumville

Visit Forumville and experience the world of TM Forum, including real-world member case studies, implementable Prosspero certified solutions and live Catalyst project demonstrations.

Plus don’t miss:

The leading-edge Content Encounter: demonstrations include service profitability, revenue assurance, advanced services creation and delivery and many more
9 Live Catalyst Demonstrations: including: Building marketplaces through Managed Syndicated SDF Services Ph 2, Integrating broadband CPE into comprehensive testing and SQM programs, Global Information Mobility and more
Prosspero Pavilion: Benefit from ready-to-implement Prosspero Solutions Packages

Summit Sponsor:

Conference Agendas
Summit Agenda Full Conference Agenda

Featured Speakers

Fariborz (Fari) Ebrahim
Senior VP & CIO (VSO)
Verizon Communications

Charles Hutton
Customer Care
Cricket Communications

Other Summits:

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	Revenue Management and Customer Experience Summit	5.50 kb

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