Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

Phil Dance is formerly BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil's role at BT included delivery of new service capabilities. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This radically simplifies the means for partners and customers to take new concepts to market.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

Phil Dance is formerly BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil's role at BT included delivery of new service capabilities. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This radically simplifies the means for partners and customers to take new concepts to market.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

Phil Dance is formerly BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil's role at BT included delivery of new service capabilities. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This radically simplifies the means for partners and customers to take new concepts to market.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

Phil Dance is formerly BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil's role at BT included delivery of new service capabilities. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This radically simplifies the means for partners and customers to take new concepts to market.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

Phil Dance is formerly BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil's role at BT included delivery of new service capabilities. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This radically simplifies the means for partners and customers to take new concepts to market.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

Phil Dance is formerly BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil's role at BT included delivery of new service capabilities. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This radically simplifies the means for partners and customers to take new concepts to market.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Alpna J. Doshi is currently the Chief Information Officer of Reliance Group and CEO of Reliance Tech Services, the IT Organization of India’s foremost integrated telecom company. Alpna, with two decades of experiences in Information, Communication, and Entertainment industries, is driving key IT Transformational Initiatives to support business growth for Reliance. Alpna has been an active contributor to TM Forum for over 7 years and she has been appointed to the TM Forum Board of Directors.

Phil Dance is formerly BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil's role at BT included delivery of new service capabilities. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This radically simplifies the means for partners and customers to take new concepts to market.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Subhasis is a lead Solution Designer from Tata Consultancy Services for the Customer Service Migration Platform, working in British Telecom's 21CN Transformation project. Subasis has around 11 years of experience mostly in Telecom Domain. He is Involved in developing migration capability of BT's customer services, covering the Network, Process and OSS designs. This requires blending of data migration practices based on extract transformation, load process, along with network migration strategy and Business As Usual Service Fulfilment and Service Assurance processes.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Subhasis is a lead Solution Designer from Tata Consultancy Services for the Customer Service Migration Platform, working in British Telecom's 21CN Transformation project. Subasis has around 11 years of experience mostly in Telecom Domain. He is Involved in developing migration capability of BT's customer services, covering the Network, Process and OSS designs. This requires blending of data migration practices based on extract transformation, load process, along with network migration strategy and Business As Usual Service Fulfilment and Service Assurance processes.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Subhasis is a lead Solution Designer from Tata Consultancy Services for the Customer Service Migration Platform, working in British Telecom's 21CN Transformation project. Subasis has around 11 years of experience mostly in Telecom Domain. He is Involved in developing migration capability of BT's customer services, covering the Network, Process and OSS designs. This requires blending of data migration practices based on extract transformation, load process, along with network migration strategy and Business As Usual Service Fulfilment and Service Assurance processes.

Johanne joined Alcatel-Lucent in 1994 through the Newbridge acquisition and Lucent merger. Currently, Johanne is director communication for the global Systems and Applications Integration Services group. Johanne is the spokesperson for OSS, Applications and network management products and solutions with industry analysts and the press as well as a member of the executive committee of the TM Forum. Johanne was recipient of the TM Forum Distinguished Fellow in 2010. She is a frequent speaker at conferences such as Management World, BBWF, 3GSM, IQPC and TeleStrategies and represents Alcatel-Lucent at various global forums. During her over 20 years in the industry, she has worked as a support engineer, a product manager and marketing director, always focused on the Carrier operations. A graduate of the University of Ottawa, Johanne holds two Bachelor of Science degrees: an honours degree in Mathematics with Co-op, and a second degree in Computer Science. She also holds a patent on Frame Relay Congestion Management.

Mike Singh is currently the Chairman and Chief Executive Officer of Telkom Caribe founded in 2003. Telkom Caribe is a strategic player in the deployment of the $250 million (US) Calypso I & II Subsea Cable System which is expected to solve the bandwidth constraints faced by the Eastern Caribbean & Guianas Region.

Raymond Lahoud is currently the VP IT technology services at MTS Allstream. He is accountable for development and deployment of Business Support Systems evolution strategies, application technology enablers, and infrastructure technology evolutions. The position provides governance to ensure Information Technology and Network Services strategies, roadmaps, and evolution paths remain aligned.

Leonard supports the teams building an overall Operations Transformation plan for TELUS as well as supporting transformation initiative implementation. Prior to this Leonard held both business and technical positions at TELUS. In Technology Strategy his team lead service development and network evolution for managed business WAN, Internet services, and core network standardization including the TELUS NGN, TDM and optical networks. Leonard also has 7 years experience supporting product management teams within TELUS.

Johanne joined Alcatel-Lucent in 1994 through the Newbridge acquisition and Lucent merger. Currently, Johanne is director communication for the global Systems and Applications Integration Services group. Johanne is the spokesperson for OSS, Applications and network management products and solutions with industry analysts and the press as well as a member of the executive committee of the TM Forum. Johanne was recipient of the TM Forum Distinguished Fellow in 2010. She is a frequent speaker at conferences such as Management World, BBWF, 3GSM, IQPC and TeleStrategies and represents Alcatel-Lucent at various global forums. During her over 20 years in the industry, she has worked as a support engineer, a product manager and marketing director, always focused on the Carrier operations. A graduate of the University of Ottawa, Johanne holds two Bachelor of Science degrees: an honours degree in Mathematics with Co-op, and a second degree in Computer Science. She also holds a patent on Frame Relay Congestion Management.

Mike Singh is currently the Chairman and Chief Executive Officer of Telkom Caribe founded in 2003. Telkom Caribe is a strategic player in the deployment of the $250 million (US) Calypso I & II Subsea Cable System which is expected to solve the bandwidth constraints faced by the Eastern Caribbean & Guianas Region.

Raymond Lahoud is currently the VP IT technology services at MTS Allstream. He is accountable for development and deployment of Business Support Systems evolution strategies, application technology enablers, and infrastructure technology evolutions. The position provides governance to ensure Information Technology and Network Services strategies, roadmaps, and evolution paths remain aligned.

Leonard supports the teams building an overall Operations Transformation plan for TELUS as well as supporting transformation initiative implementation. Prior to this Leonard held both business and technical positions at TELUS. In Technology Strategy his team lead service development and network evolution for managed business WAN, Internet services, and core network standardization including the TELUS NGN, TDM and optical networks. Leonard also has 7 years experience supporting product management teams within TELUS.

Johanne joined Alcatel-Lucent in 1994 through the Newbridge acquisition and Lucent merger. Currently, Johanne is director communication for the global Systems and Applications Integration Services group. Johanne is the spokesperson for OSS, Applications and network management products and solutions with industry analysts and the press as well as a member of the executive committee of the TM Forum. Johanne was recipient of the TM Forum Distinguished Fellow in 2010. She is a frequent speaker at conferences such as Management World, BBWF, 3GSM, IQPC and TeleStrategies and represents Alcatel-Lucent at various global forums. During her over 20 years in the industry, she has worked as a support engineer, a product manager and marketing director, always focused on the Carrier operations. A graduate of the University of Ottawa, Johanne holds two Bachelor of Science degrees: an honours degree in Mathematics with Co-op, and a second degree in Computer Science. She also holds a patent on Frame Relay Congestion Management.

Mike Singh is currently the Chairman and Chief Executive Officer of Telkom Caribe founded in 2003. Telkom Caribe is a strategic player in the deployment of the $250 million (US) Calypso I & II Subsea Cable System which is expected to solve the bandwidth constraints faced by the Eastern Caribbean & Guianas Region.

Raymond Lahoud is currently the VP IT technology services at MTS Allstream. He is accountable for development and deployment of Business Support Systems evolution strategies, application technology enablers, and infrastructure technology evolutions. The position provides governance to ensure Information Technology and Network Services strategies, roadmaps, and evolution paths remain aligned.

Leonard supports the teams building an overall Operations Transformation plan for TELUS as well as supporting transformation initiative implementation. Prior to this Leonard held both business and technical positions at TELUS. In Technology Strategy his team lead service development and network evolution for managed business WAN, Internet services, and core network standardization including the TELUS NGN, TDM and optical networks. Leonard also has 7 years experience supporting product management teams within TELUS.

Johanne joined Alcatel-Lucent in 1994 through the Newbridge acquisition and Lucent merger. Currently, Johanne is director communication for the global Systems and Applications Integration Services group. Johanne is the spokesperson for OSS, Applications and network management products and solutions with industry analysts and the press as well as a member of the executive committee of the TM Forum. Johanne was recipient of the TM Forum Distinguished Fellow in 2010. She is a frequent speaker at conferences such as Management World, BBWF, 3GSM, IQPC and TeleStrategies and represents Alcatel-Lucent at various global forums. During her over 20 years in the industry, she has worked as a support engineer, a product manager and marketing director, always focused on the Carrier operations. A graduate of the University of Ottawa, Johanne holds two Bachelor of Science degrees: an honours degree in Mathematics with Co-op, and a second degree in Computer Science. She also holds a patent on Frame Relay Congestion Management.

Mike Singh is currently the Chairman and Chief Executive Officer of Telkom Caribe founded in 2003. Telkom Caribe is a strategic player in the deployment of the $250 million (US) Calypso I & II Subsea Cable System which is expected to solve the bandwidth constraints faced by the Eastern Caribbean & Guianas Region.

Raymond Lahoud is currently the VP IT technology services at MTS Allstream. He is accountable for development and deployment of Business Support Systems evolution strategies, application technology enablers, and infrastructure technology evolutions. The position provides governance to ensure Information Technology and Network Services strategies, roadmaps, and evolution paths remain aligned.

Leonard supports the teams building an overall Operations Transformation plan for TELUS as well as supporting transformation initiative implementation. Prior to this Leonard held both business and technical positions at TELUS. In Technology Strategy his team lead service development and network evolution for managed business WAN, Internet services, and core network standardization including the TELUS NGN, TDM and optical networks. Leonard also has 7 years experience supporting product management teams within TELUS.

Johanne joined Alcatel-Lucent in 1994 through the Newbridge acquisition and Lucent merger. Currently, Johanne is director communication for the global Systems and Applications Integration Services group. Johanne is the spokesperson for OSS, Applications and network management products and solutions with industry analysts and the press as well as a member of the executive committee of the TM Forum. Johanne was recipient of the TM Forum Distinguished Fellow in 2010. She is a frequent speaker at conferences such as Management World, BBWF, 3GSM, IQPC and TeleStrategies and represents Alcatel-Lucent at various global forums. During her over 20 years in the industry, she has worked as a support engineer, a product manager and marketing director, always focused on the Carrier operations. A graduate of the University of Ottawa, Johanne holds two Bachelor of Science degrees: an honours degree in Mathematics with Co-op, and a second degree in Computer Science. She also holds a patent on Frame Relay Congestion Management.

Mike Singh is currently the Chairman and Chief Executive Officer of Telkom Caribe founded in 2003. Telkom Caribe is a strategic player in the deployment of the $250 million (US) Calypso I & II Subsea Cable System which is expected to solve the bandwidth constraints faced by the Eastern Caribbean & Guianas Region.

Raymond Lahoud is currently the VP IT technology services at MTS Allstream. He is accountable for development and deployment of Business Support Systems evolution strategies, application technology enablers, and infrastructure technology evolutions. The position provides governance to ensure Information Technology and Network Services strategies, roadmaps, and evolution paths remain aligned.

Leonard supports the teams building an overall Operations Transformation plan for TELUS as well as supporting transformation initiative implementation. Prior to this Leonard held both business and technical positions at TELUS. In Technology Strategy his team lead service development and network evolution for managed business WAN, Internet services, and core network standardization including the TELUS NGN, TDM and optical networks. Leonard also has 7 years experience supporting product management teams within TELUS.

David Croslin is Chief Technologist for Hewlett-Packard’s Communications, Media and Entertainment division for the Americas and works with service providers, NEPs and media companies to define the future of communication services and markets. Croslin holds 30 issued or pending patents related to communications, networks and services.

Andrew has over twenty years of professional experience spanning consulting (Accenture, KPMG Consulting) and with leading corporations (Plessey Siemens, British Telecom, and Telecom New Zealand / Bell Atlantic). Corporate roles have included major account sales, general management, strategy, business development, marketing, product management & development and customer service. Consulting experience includes leading business transformation, business strategy, process, technology, organization design, & business re-engineering engagements.

David Croslin is Chief Technologist for Hewlett-Packard’s Communications, Media and Entertainment division for the Americas and works with service providers, NEPs and media companies to define the future of communication services and markets. Croslin holds 30 issued or pending patents related to communications, networks and services.

Andrew has over twenty years of professional experience spanning consulting (Accenture, KPMG Consulting) and with leading corporations (Plessey Siemens, British Telecom, and Telecom New Zealand / Bell Atlantic). Corporate roles have included major account sales, general management, strategy, business development, marketing, product management & development and customer service. Consulting experience includes leading business transformation, business strategy, process, technology, organization design, & business re-engineering engagements.

David Croslin is Chief Technologist for Hewlett-Packard’s Communications, Media and Entertainment division for the Americas and works with service providers, NEPs and media companies to define the future of communication services and markets. Croslin holds 30 issued or pending patents related to communications, networks and services.

Andrew has over twenty years of professional experience spanning consulting (Accenture, KPMG Consulting) and with leading corporations (Plessey Siemens, British Telecom, and Telecom New Zealand / Bell Atlantic). Corporate roles have included major account sales, general management, strategy, business development, marketing, product management & development and customer service. Consulting experience includes leading business transformation, business strategy, process, technology, organization design, & business re-engineering engagements.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly was a partner and co-founder of OSS Observer (purchased by Analysys Mason in 2008). Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Computer Engineering. 10 Years Working in Telefonica España. Last 4 Years envolved in Diferents innovation projects related on Interactive Services on TV (3G, DVB-H),Mobile Widgets, IPTV, Virtual Worlds,P2P,e-marketplaces, Advanced Interfaces, and Advertising (With different technologies).

Anne-Marie Bosneag, PhD, is a researcher in Ericsson Ireland Research Centre, her interests focusing on distributed techniques for telecom network management, in particular new emerging networks such as the femto cell concept. She is actively involved in technical reviews and organization of international conferences, as well as European research projects.

David Cleary is a Master Engineer in Ericsson’s Network Management Research Centre, where he leads a research team focused on interoperability of management systems. David has also been active in various standardisation and industrial forums most recently co-chairing the TMF architecture harmonization team.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Computer Engineering. 10 Years Working in Telefonica España. Last 4 Years envolved in Diferents innovation projects related on Interactive Services on TV (3G, DVB-H),Mobile Widgets, IPTV, Virtual Worlds,P2P,e-marketplaces, Advanced Interfaces, and Advertising (With different technologies).

Anne-Marie Bosneag, PhD, is a researcher in Ericsson Ireland Research Centre, her interests focusing on distributed techniques for telecom network management, in particular new emerging networks such as the femto cell concept. She is actively involved in technical reviews and organization of international conferences, as well as European research projects.

David Cleary is a Master Engineer in Ericsson’s Network Management Research Centre, where he leads a research team focused on interoperability of management systems. David has also been active in various standardisation and industrial forums most recently co-chairing the TMF architecture harmonization team.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Computer Engineering. 10 Years Working in Telefonica España. Last 4 Years envolved in Diferents innovation projects related on Interactive Services on TV (3G, DVB-H),Mobile Widgets, IPTV, Virtual Worlds,P2P,e-marketplaces, Advanced Interfaces, and Advertising (With different technologies).

Anne-Marie Bosneag, PhD, is a researcher in Ericsson Ireland Research Centre, her interests focusing on distributed techniques for telecom network management, in particular new emerging networks such as the femto cell concept. She is actively involved in technical reviews and organization of international conferences, as well as European research projects.

David Cleary is a Master Engineer in Ericsson’s Network Management Research Centre, where he leads a research team focused on interoperability of management systems. David has also been active in various standardisation and industrial forums most recently co-chairing the TMF architecture harmonization team.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Computer Engineering. 10 Years Working in Telefonica España. Last 4 Years envolved in Diferents innovation projects related on Interactive Services on TV (3G, DVB-H),Mobile Widgets, IPTV, Virtual Worlds,P2P,e-marketplaces, Advanced Interfaces, and Advertising (With different technologies).

Anne-Marie Bosneag, PhD, is a researcher in Ericsson Ireland Research Centre, her interests focusing on distributed techniques for telecom network management, in particular new emerging networks such as the femto cell concept. She is actively involved in technical reviews and organization of international conferences, as well as European research projects.

David Cleary is a Master Engineer in Ericsson’s Network Management Research Centre, where he leads a research team focused on interoperability of management systems. David has also been active in various standardisation and industrial forums most recently co-chairing the TMF architecture harmonization team.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Computer Engineering. 10 Years Working in Telefonica España. Last 4 Years envolved in Diferents innovation projects related on Interactive Services on TV (3G, DVB-H),Mobile Widgets, IPTV, Virtual Worlds,P2P,e-marketplaces, Advanced Interfaces, and Advertising (With different technologies).

Anne-Marie Bosneag, PhD, is a researcher in Ericsson Ireland Research Centre, her interests focusing on distributed techniques for telecom network management, in particular new emerging networks such as the femto cell concept. She is actively involved in technical reviews and organization of international conferences, as well as European research projects.

David Cleary is a Master Engineer in Ericsson’s Network Management Research Centre, where he leads a research team focused on interoperability of management systems. David has also been active in various standardisation and industrial forums most recently co-chairing the TMF architecture harmonization team.

Robert Bratulic has over 20 years of global telecommunications experience, with a focus on bridging business and IT. He is the business/process architecture lead in the IBM Global Telecom Center of Excellence. He is a also member of the TMF eTOM and Benchmarking teams, as well as the OpenGroup & OMG Business Architecture workgroups.

Robert Bratulic has over 20 years of global telecommunications experience, with a focus on bridging business and IT. He is the business/process architecture lead in the IBM Global Telecom Center of Excellence. He is a also member of the TMF eTOM and Benchmarking teams, as well as the OpenGroup & OMG Business Architecture workgroups.

Robert Bratulic has over 20 years of global telecommunications experience, with a focus on bridging business and IT. He is the business/process architecture lead in the IBM Global Telecom Center of Excellence. He is a also member of the TMF eTOM and Benchmarking teams, as well as the OpenGroup & OMG Business Architecture workgroups.

Robert Bratulic has over 20 years of global telecommunications experience, with a focus on bridging business and IT. He is the business/process architecture lead in the IBM Global Telecom Center of Excellence. He is a also member of the TMF eTOM and Benchmarking teams, as well as the OpenGroup & OMG Business Architecture workgroups.

Tim Neely is a Broadband Cable and Satellite Industry Specialist at Amdocs. In his current role, Tim is responsible for customer product requirement definitions, product information modeling, product lifecycle management, and enterprise product catalog implementation planning and scoping in North and South America. Tim has also served in Amdocs’ Revenue Management and Broadband, Cable and Satellite product business units. Tim has eighteen years of experience in the communications BSS and OSS industry, has been published in industry journals, and is a regular speaker at industry events. Tim lives in Colorado and holds a B.A. in economics from Duke University and an M.B.A. in finance from New York University’s Stern School of Business.

As CIO of Nordisk Mobiltelefon AB, Thomas Norberg is responsible for the corporate strategy, design and roll-out of BSS, processes and systems. Since the beginning of the 80's, Mr Norberg has worked with system development, information architecture in different industries, of which the last 13 years have been in Telecom.

Yogen Patel is VP of Market and Product Strategy within the Information Management Group at Convergys. Yogen has over 15 years of operational experience in enterprise software and telecommunications, and held management positions at Ceon, Sprint, BBN and GTE (now part of Verizon). Yogen completed his MBA at the Wharton School, and also holds a master’s degree in engineering.

Tim Neely is a Broadband Cable and Satellite Industry Specialist at Amdocs. In his current role, Tim is responsible for customer product requirement definitions, product information modeling, product lifecycle management, and enterprise product catalog implementation planning and scoping in North and South America. Tim has also served in Amdocs’ Revenue Management and Broadband, Cable and Satellite product business units. Tim has eighteen years of experience in the communications BSS and OSS industry, has been published in industry journals, and is a regular speaker at industry events. Tim lives in Colorado and holds a B.A. in economics from Duke University and an M.B.A. in finance from New York University’s Stern School of Business.

As CIO of Nordisk Mobiltelefon AB, Thomas Norberg is responsible for the corporate strategy, design and roll-out of BSS, processes and systems. Since the beginning of the 80's, Mr Norberg has worked with system development, information architecture in different industries, of which the last 13 years have been in Telecom.

Yogen Patel is VP of Market and Product Strategy within the Information Management Group at Convergys. Yogen has over 15 years of operational experience in enterprise software and telecommunications, and held management positions at Ceon, Sprint, BBN and GTE (now part of Verizon). Yogen completed his MBA at the Wharton School, and also holds a master’s degree in engineering.

Tim Neely is a Broadband Cable and Satellite Industry Specialist at Amdocs. In his current role, Tim is responsible for customer product requirement definitions, product information modeling, product lifecycle management, and enterprise product catalog implementation planning and scoping in North and South America. Tim has also served in Amdocs’ Revenue Management and Broadband, Cable and Satellite product business units. Tim has eighteen years of experience in the communications BSS and OSS industry, has been published in industry journals, and is a regular speaker at industry events. Tim lives in Colorado and holds a B.A. in economics from Duke University and an M.B.A. in finance from New York University’s Stern School of Business.

As CIO of Nordisk Mobiltelefon AB, Thomas Norberg is responsible for the corporate strategy, design and roll-out of BSS, processes and systems. Since the beginning of the 80's, Mr Norberg has worked with system development, information architecture in different industries, of which the last 13 years have been in Telecom.

Yogen Patel is VP of Market and Product Strategy within the Information Management Group at Convergys. Yogen has over 15 years of operational experience in enterprise software and telecommunications, and held management positions at Ceon, Sprint, BBN and GTE (now part of Verizon). Yogen completed his MBA at the Wharton School, and also holds a master’s degree in engineering.

Tim Neely is a Broadband Cable and Satellite Industry Specialist at Amdocs. In his current role, Tim is responsible for customer product requirement definitions, product information modeling, product lifecycle management, and enterprise product catalog implementation planning and scoping in North and South America. Tim has also served in Amdocs’ Revenue Management and Broadband, Cable and Satellite product business units. Tim has eighteen years of experience in the communications BSS and OSS industry, has been published in industry journals, and is a regular speaker at industry events. Tim lives in Colorado and holds a B.A. in economics from Duke University and an M.B.A. in finance from New York University’s Stern School of Business.

As CIO of Nordisk Mobiltelefon AB, Thomas Norberg is responsible for the corporate strategy, design and roll-out of BSS, processes and systems. Since the beginning of the 80's, Mr Norberg has worked with system development, information architecture in different industries, of which the last 13 years have been in Telecom.

Yogen Patel is VP of Market and Product Strategy within the Information Management Group at Convergys. Yogen has over 15 years of operational experience in enterprise software and telecommunications, and held management positions at Ceon, Sprint, BBN and GTE (now part of Verizon). Yogen completed his MBA at the Wharton School, and also holds a master’s degree in engineering.

Tim Neely is a Broadband Cable and Satellite Industry Specialist at Amdocs. In his current role, Tim is responsible for customer product requirement definitions, product information modeling, product lifecycle management, and enterprise product catalog implementation planning and scoping in North and South America. Tim has also served in Amdocs’ Revenue Management and Broadband, Cable and Satellite product business units. Tim has eighteen years of experience in the communications BSS and OSS industry, has been published in industry journals, and is a regular speaker at industry events. Tim lives in Colorado and holds a B.A. in economics from Duke University and an M.B.A. in finance from New York University’s Stern School of Business.

As CIO of Nordisk Mobiltelefon AB, Thomas Norberg is responsible for the corporate strategy, design and roll-out of BSS, processes and systems. Since the beginning of the 80's, Mr Norberg has worked with system development, information architecture in different industries, of which the last 13 years have been in Telecom.

Yogen Patel is VP of Market and Product Strategy within the Information Management Group at Convergys. Yogen has over 15 years of operational experience in enterprise software and telecommunications, and held management positions at Ceon, Sprint, BBN and GTE (now part of Verizon). Yogen completed his MBA at the Wharton School, and also holds a master’s degree in engineering.

Mr. Zorzano has been SIGRES Development Manager and responsible of Architecture, Specification and Process Design for the SIGRES project. Currently he works in the OSS Architecture Group of Telefonica I+D. Previously he has been Project Manager and Project Architect for several Telefonica network management systems.

Sanjeev has more than 14 years of experience in telecom industry and has played a lead role in conceptualizing and building solutions on customer experience transformation projects. He has helped the clients (Tier 1 - Europe and US) achieve process improvements, product management operational efficiencies and business transformation by leading on large and complex next generation programs.

Dr. Abimbola Oshisanwo is the Director for the Agile Development Centre at BT’s Adastral Park. Over the past nine months Bola transformed the centre to incorporate collaboration tools in the every day working environment. He has linked the centre to Glasgow and Belfast in the UK, and Pune in India enabling geographically separated teams to collaborate seamlessly.

Mr. Zorzano has been SIGRES Development Manager and responsible of Architecture, Specification and Process Design for the SIGRES project. Currently he works in the OSS Architecture Group of Telefonica I+D. Previously he has been Project Manager and Project Architect for several Telefonica network management systems.

Sanjeev has more than 14 years of experience in telecom industry and has played a lead role in conceptualizing and building solutions on customer experience transformation projects. He has helped the clients (Tier 1 - Europe and US) achieve process improvements, product management operational efficiencies and business transformation by leading on large and complex next generation programs.

Dr. Abimbola Oshisanwo is the Director for the Agile Development Centre at BT’s Adastral Park. Over the past nine months Bola transformed the centre to incorporate collaboration tools in the every day working environment. He has linked the centre to Glasgow and Belfast in the UK, and Pune in India enabling geographically separated teams to collaborate seamlessly.

Mr. Zorzano has been SIGRES Development Manager and responsible of Architecture, Specification and Process Design for the SIGRES project. Currently he works in the OSS Architecture Group of Telefonica I+D. Previously he has been Project Manager and Project Architect for several Telefonica network management systems.

Sanjeev has more than 14 years of experience in telecom industry and has played a lead role in conceptualizing and building solutions on customer experience transformation projects. He has helped the clients (Tier 1 - Europe and US) achieve process improvements, product management operational efficiencies and business transformation by leading on large and complex next generation programs.

Dr. Abimbola Oshisanwo is the Director for the Agile Development Centre at BT’s Adastral Park. Over the past nine months Bola transformed the centre to incorporate collaboration tools in the every day working environment. He has linked the centre to Glasgow and Belfast in the UK, and Pune in India enabling geographically separated teams to collaborate seamlessly.

Mr. Zorzano has been SIGRES Development Manager and responsible of Architecture, Specification and Process Design for the SIGRES project. Currently he works in the OSS Architecture Group of Telefonica I+D. Previously he has been Project Manager and Project Architect for several Telefonica network management systems.

Sanjeev has more than 14 years of experience in telecom industry and has played a lead role in conceptualizing and building solutions on customer experience transformation projects. He has helped the clients (Tier 1 - Europe and US) achieve process improvements, product management operational efficiencies and business transformation by leading on large and complex next generation programs.

Dr. Abimbola Oshisanwo is the Director for the Agile Development Centre at BT’s Adastral Park. Over the past nine months Bola transformed the centre to incorporate collaboration tools in the every day working environment. He has linked the centre to Glasgow and Belfast in the UK, and Pune in India enabling geographically separated teams to collaborate seamlessly.

Mr. Zorzano has been SIGRES Development Manager and responsible of Architecture, Specification and Process Design for the SIGRES project. Currently he works in the OSS Architecture Group of Telefonica I+D. Previously he has been Project Manager and Project Architect for several Telefonica network management systems.

Sanjeev has more than 14 years of experience in telecom industry and has played a lead role in conceptualizing and building solutions on customer experience transformation projects. He has helped the clients (Tier 1 - Europe and US) achieve process improvements, product management operational efficiencies and business transformation by leading on large and complex next generation programs.

Dr. Abimbola Oshisanwo is the Director for the Agile Development Centre at BT’s Adastral Park. Over the past nine months Bola transformed the centre to incorporate collaboration tools in the every day working environment. He has linked the centre to Glasgow and Belfast in the UK, and Pune in India enabling geographically separated teams to collaborate seamlessly.

SDF Program Manager - TMF staff.

Nisar Yakoob has been working in the global telecom industry for over 20 years. He started his career with AT&T Bell Laboratories (later Lucent, and now Alcatel-Lucent) as systems engineer and architect for traffic engineering solutions. Previously, he held product management role for Service Assurance solutions for different network technologies, including IP-MPLS, 3G, UMTS, and IMS. He has also served as Program Director for some the large programs with major global service providers and established consulting and project delivery teams in Brazil, Russia, and Saudi Arabia. He holds MS in Computer Science from Texas Tech University and MBA from Capital University. Currently, he leads the consulting professional services for Service Delivery Environment within Operations Transformation Consulting group.

SDF Program Manager - TMF staff.

Nisar Yakoob has been working in the global telecom industry for over 20 years. He started his career with AT&T Bell Laboratories (later Lucent, and now Alcatel-Lucent) as systems engineer and architect for traffic engineering solutions. Previously, he held product management role for Service Assurance solutions for different network technologies, including IP-MPLS, 3G, UMTS, and IMS. He has also served as Program Director for some the large programs with major global service providers and established consulting and project delivery teams in Brazil, Russia, and Saudi Arabia. He holds MS in Computer Science from Texas Tech University and MBA from Capital University. Currently, he leads the consulting professional services for Service Delivery Environment within Operations Transformation Consulting group.

SDF Program Manager - TMF staff.

Nisar Yakoob has been working in the global telecom industry for over 20 years. He started his career with AT&T Bell Laboratories (later Lucent, and now Alcatel-Lucent) as systems engineer and architect for traffic engineering solutions. Previously, he held product management role for Service Assurance solutions for different network technologies, including IP-MPLS, 3G, UMTS, and IMS. He has also served as Program Director for some the large programs with major global service providers and established consulting and project delivery teams in Brazil, Russia, and Saudi Arabia. He holds MS in Computer Science from Texas Tech University and MBA from Capital University. Currently, he leads the consulting professional services for Service Delivery Environment within Operations Transformation Consulting group.

SDF Program Manager - TMF staff.

Nisar Yakoob has been working in the global telecom industry for over 20 years. He started his career with AT&T Bell Laboratories (later Lucent, and now Alcatel-Lucent) as systems engineer and architect for traffic engineering solutions. Previously, he held product management role for Service Assurance solutions for different network technologies, including IP-MPLS, 3G, UMTS, and IMS. He has also served as Program Director for some the large programs with major global service providers and established consulting and project delivery teams in Brazil, Russia, and Saudi Arabia. He holds MS in Computer Science from Texas Tech University and MBA from Capital University. Currently, he leads the consulting professional services for Service Delivery Environment within Operations Transformation Consulting group.

SDF Program Manager - TMF staff.

Nisar Yakoob has been working in the global telecom industry for over 20 years. He started his career with AT&T Bell Laboratories (later Lucent, and now Alcatel-Lucent) as systems engineer and architect for traffic engineering solutions. Previously, he held product management role for Service Assurance solutions for different network technologies, including IP-MPLS, 3G, UMTS, and IMS. He has also served as Program Director for some the large programs with major global service providers and established consulting and project delivery teams in Brazil, Russia, and Saudi Arabia. He holds MS in Computer Science from Texas Tech University and MBA from Capital University. Currently, he leads the consulting professional services for Service Delivery Environment within Operations Transformation Consulting group.

SDF Program Manager - TMF staff.

Nisar Yakoob has been working in the global telecom industry for over 20 years. He started his career with AT&T Bell Laboratories (later Lucent, and now Alcatel-Lucent) as systems engineer and architect for traffic engineering solutions. Previously, he held product management role for Service Assurance solutions for different network technologies, including IP-MPLS, 3G, UMTS, and IMS. He has also served as Program Director for some the large programs with major global service providers and established consulting and project delivery teams in Brazil, Russia, and Saudi Arabia. He holds MS in Computer Science from Texas Tech University and MBA from Capital University. Currently, he leads the consulting professional services for Service Delivery Environment within Operations Transformation Consulting group.

Tim is the chief architect for Global Crossing’s operation support systems, including sales, CRM, service delivery, network inventory, service assurance and the customer portal. He has more than 19 years of experience in systems integration and process improvement. Over the past two years, he has focused on aligning IT strategy with Global Crossing’s Customer Experience Reengineering program to enhance service experience for the company’s IP solutions.

Carsten Hess works in telco business at Vodafone since more than 10 years. Several years of experience in workflow systems for incident-, problem- and service request as well as change management. Middleware strategy responsible engineer for Vodafone OSS. Program manager for OSS/J-based OSS cross border exchange between Vodafone entities, partners and vendors.

Marian looks back on more than 15 years experience in IT business and on a variety of successful strategic enterprise projects including finance, manufacturing and telecommunications. He is a passionate and competent senior software architect professional with copious software project experience and extensive skills in Java technologies, SOA, EAI and ESB-style integration, related enterprise software technologies and project management.

Gerd Hoeckelmann, Head of Professional Services Ascom Systems & Solutions joined the company in 1990, initially working as a software engineer and project manager. Since 2000 he leads professional services with responsibility for 85 developers and project managers in software development as well as support and operations . Mr. Hoeckelmann has many years of experience in the area of OSS and BSS as well as SOA based applications. He is actively involved in TMF’s TIP programs.

Tim is the chief architect for Global Crossing’s operation support systems, including sales, CRM, service delivery, network inventory, service assurance and the customer portal. He has more than 19 years of experience in systems integration and process improvement. Over the past two years, he has focused on aligning IT strategy with Global Crossing’s Customer Experience Reengineering program to enhance service experience for the company’s IP solutions.

Carsten Hess works in telco business at Vodafone since more than 10 years. Several years of experience in workflow systems for incident-, problem- and service request as well as change management. Middleware strategy responsible engineer for Vodafone OSS. Program manager for OSS/J-based OSS cross border exchange between Vodafone entities, partners and vendors.

Marian looks back on more than 15 years experience in IT business and on a variety of successful strategic enterprise projects including finance, manufacturing and telecommunications. He is a passionate and competent senior software architect professional with copious software project experience and extensive skills in Java technologies, SOA, EAI and ESB-style integration, related enterprise software technologies and project management.

Gerd Hoeckelmann, Head of Professional Services Ascom Systems & Solutions joined the company in 1990, initially working as a software engineer and project manager. Since 2000 he leads professional services with responsibility for 85 developers and project managers in software development as well as support and operations . Mr. Hoeckelmann has many years of experience in the area of OSS and BSS as well as SOA based applications. He is actively involved in TMF’s TIP programs.

Tim is the chief architect for Global Crossing’s operation support systems, including sales, CRM, service delivery, network inventory, service assurance and the customer portal. He has more than 19 years of experience in systems integration and process improvement. Over the past two years, he has focused on aligning IT strategy with Global Crossing’s Customer Experience Reengineering program to enhance service experience for the company’s IP solutions.

Carsten Hess works in telco business at Vodafone since more than 10 years. Several years of experience in workflow systems for incident-, problem- and service request as well as change management. Middleware strategy responsible engineer for Vodafone OSS. Program manager for OSS/J-based OSS cross border exchange between Vodafone entities, partners and vendors.

Marian looks back on more than 15 years experience in IT business and on a variety of successful strategic enterprise projects including finance, manufacturing and telecommunications. He is a passionate and competent senior software architect professional with copious software project experience and extensive skills in Java technologies, SOA, EAI and ESB-style integration, related enterprise software technologies and project management.

Gerd Hoeckelmann, Head of Professional Services Ascom Systems & Solutions joined the company in 1990, initially working as a software engineer and project manager. Since 2000 he leads professional services with responsibility for 85 developers and project managers in software development as well as support and operations . Mr. Hoeckelmann has many years of experience in the area of OSS and BSS as well as SOA based applications. He is actively involved in TMF’s TIP programs.

Tim is the chief architect for Global Crossing’s operation support systems, including sales, CRM, service delivery, network inventory, service assurance and the customer portal. He has more than 19 years of experience in systems integration and process improvement. Over the past two years, he has focused on aligning IT strategy with Global Crossing’s Customer Experience Reengineering program to enhance service experience for the company’s IP solutions.

Carsten Hess works in telco business at Vodafone since more than 10 years. Several years of experience in workflow systems for incident-, problem- and service request as well as change management. Middleware strategy responsible engineer for Vodafone OSS. Program manager for OSS/J-based OSS cross border exchange between Vodafone entities, partners and vendors.

Marian looks back on more than 15 years experience in IT business and on a variety of successful strategic enterprise projects including finance, manufacturing and telecommunications. He is a passionate and competent senior software architect professional with copious software project experience and extensive skills in Java technologies, SOA, EAI and ESB-style integration, related enterprise software technologies and project management.

Gerd Hoeckelmann, Head of Professional Services Ascom Systems & Solutions joined the company in 1990, initially working as a software engineer and project manager. Since 2000 he leads professional services with responsibility for 85 developers and project managers in software development as well as support and operations . Mr. Hoeckelmann has many years of experience in the area of OSS and BSS as well as SOA based applications. He is actively involved in TMF’s TIP programs.

Tim is the chief architect for Global Crossing’s operation support systems, including sales, CRM, service delivery, network inventory, service assurance and the customer portal. He has more than 19 years of experience in systems integration and process improvement. Over the past two years, he has focused on aligning IT strategy with Global Crossing’s Customer Experience Reengineering program to enhance service experience for the company’s IP solutions.

Carsten Hess works in telco business at Vodafone since more than 10 years. Several years of experience in workflow systems for incident-, problem- and service request as well as change management. Middleware strategy responsible engineer for Vodafone OSS. Program manager for OSS/J-based OSS cross border exchange between Vodafone entities, partners and vendors.

Marian looks back on more than 15 years experience in IT business and on a variety of successful strategic enterprise projects including finance, manufacturing and telecommunications. He is a passionate and competent senior software architect professional with copious software project experience and extensive skills in Java technologies, SOA, EAI and ESB-style integration, related enterprise software technologies and project management.

Gerd Hoeckelmann, Head of Professional Services Ascom Systems & Solutions joined the company in 1990, initially working as a software engineer and project manager. Since 2000 he leads professional services with responsibility for 85 developers and project managers in software development as well as support and operations . Mr. Hoeckelmann has many years of experience in the area of OSS and BSS as well as SOA based applications. He is actively involved in TMF’s TIP programs.

As Vice President of Data Services Field Operations, Michael Aubin is responsible for generating revenue on a world-wide basis and ensuring customer and partner success. During his two decades of leadership in the telecommunications and software industry, Mr. Aubin has gained deep expertise and exposure to broad operational issues with leadership positions at: Verizon, InConcert, Tibco, and others.

Richard Mishra worked as a systems architect in BT for 11 years, where he supported the design and delivery of SDH management systems and went onto provided solutions design and consultancy for BT Wholesale CIO. Richard joined Cramer Systems in 2003, where he is a telecommunications systems strategist, providing strategic direction for Service provider solutions and for standards bodies. He is responsible for a number of telecom management patents.

Nigel has worked in telecoms for 28 years starting on optical amplifier design and progressing through delivery of control systems to network management architecture. Nigel currently is leader of the Technical Coordination team in the TMForum Interface Program and is a Distinguished Fellow of the TM Forum.

As Vice President of Data Services Field Operations, Michael Aubin is responsible for generating revenue on a world-wide basis and ensuring customer and partner success. During his two decades of leadership in the telecommunications and software industry, Mr. Aubin has gained deep expertise and exposure to broad operational issues with leadership positions at: Verizon, InConcert, Tibco, and others.

Richard Mishra worked as a systems architect in BT for 11 years, where he supported the design and delivery of SDH management systems and went onto provided solutions design and consultancy for BT Wholesale CIO. Richard joined Cramer Systems in 2003, where he is a telecommunications systems strategist, providing strategic direction for Service provider solutions and for standards bodies. He is responsible for a number of telecom management patents.

Nigel has worked in telecoms for 28 years starting on optical amplifier design and progressing through delivery of control systems to network management architecture. Nigel currently is leader of the Technical Coordination team in the TMForum Interface Program and is a Distinguished Fellow of the TM Forum.

As Vice President of Data Services Field Operations, Michael Aubin is responsible for generating revenue on a world-wide basis and ensuring customer and partner success. During his two decades of leadership in the telecommunications and software industry, Mr. Aubin has gained deep expertise and exposure to broad operational issues with leadership positions at: Verizon, InConcert, Tibco, and others.

Richard Mishra worked as a systems architect in BT for 11 years, where he supported the design and delivery of SDH management systems and went onto provided solutions design and consultancy for BT Wholesale CIO. Richard joined Cramer Systems in 2003, where he is a telecommunications systems strategist, providing strategic direction for Service provider solutions and for standards bodies. He is responsible for a number of telecom management patents.

Nigel has worked in telecoms for 28 years starting on optical amplifier design and progressing through delivery of control systems to network management architecture. Nigel currently is leader of the Technical Coordination team in the TMForum Interface Program and is a Distinguished Fellow of the TM Forum.

As Vice President of Data Services Field Operations, Michael Aubin is responsible for generating revenue on a world-wide basis and ensuring customer and partner success. During his two decades of leadership in the telecommunications and software industry, Mr. Aubin has gained deep expertise and exposure to broad operational issues with leadership positions at: Verizon, InConcert, Tibco, and others.

Richard Mishra worked as a systems architect in BT for 11 years, where he supported the design and delivery of SDH management systems and went onto provided solutions design and consultancy for BT Wholesale CIO. Richard joined Cramer Systems in 2003, where he is a telecommunications systems strategist, providing strategic direction for Service provider solutions and for standards bodies. He is responsible for a number of telecom management patents.

Nigel has worked in telecoms for 28 years starting on optical amplifier design and progressing through delivery of control systems to network management architecture. Nigel currently is leader of the Technical Coordination team in the TMForum Interface Program and is a Distinguished Fellow of the TM Forum.

As Vice President of Data Services Field Operations, Michael Aubin is responsible for generating revenue on a world-wide basis and ensuring customer and partner success. During his two decades of leadership in the telecommunications and software industry, Mr. Aubin has gained deep expertise and exposure to broad operational issues with leadership positions at: Verizon, InConcert, Tibco, and others.

Richard Mishra worked as a systems architect in BT for 11 years, where he supported the design and delivery of SDH management systems and went onto provided solutions design and consultancy for BT Wholesale CIO. Richard joined Cramer Systems in 2003, where he is a telecommunications systems strategist, providing strategic direction for Service provider solutions and for standards bodies. He is responsible for a number of telecom management patents.

Nigel has worked in telecoms for 28 years starting on optical amplifier design and progressing through delivery of control systems to network management architecture. Nigel currently is leader of the Technical Coordination team in the TMForum Interface Program and is a Distinguished Fellow of the TM Forum.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Mr. Lenahan leads the market direction and evolution of Telcordia’s service delivery suite, especially those related to charging, policy, content and personalization for SDP, IMS and converged network environments. His focus is on networks that enable a broad value chain to deliver a wide range of highly personalized, relevant multimedia services. Mr. Lenahan is a columnist and author of numerous papers in the areas of IMS, NGN, convergent services, and wireless services.

Lucia Gradinariu brings over 20 years of combined experience in R&D, product management, and business development in Information and Communication Technologies and operations to consult with market analysts, Service Providers and suppliers on solution strategies and architectures for the next generation services. She is active member of TMF SDF program.

Ragnar-Miguel Myhrer is a senior executive with Accenture Communications and High Tech where he leads the North American Wireless Network Practice. He has responsibility for Accenture’s go-to-market offers for wireless networks and for the New-Product Development and Innovation group across Communications, High-Tech and Retail wireless clients in North America.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Mr. Lenahan leads the market direction and evolution of Telcordia’s service delivery suite, especially those related to charging, policy, content and personalization for SDP, IMS and converged network environments. His focus is on networks that enable a broad value chain to deliver a wide range of highly personalized, relevant multimedia services. Mr. Lenahan is a columnist and author of numerous papers in the areas of IMS, NGN, convergent services, and wireless services.

Lucia Gradinariu brings over 20 years of combined experience in R&D, product management, and business development in Information and Communication Technologies and operations to consult with market analysts, Service Providers and suppliers on solution strategies and architectures for the next generation services. She is active member of TMF SDF program.

Ragnar-Miguel Myhrer is a senior executive with Accenture Communications and High Tech where he leads the North American Wireless Network Practice. He has responsibility for Accenture’s go-to-market offers for wireless networks and for the New-Product Development and Innovation group across Communications, High-Tech and Retail wireless clients in North America.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Mr. Lenahan leads the market direction and evolution of Telcordia’s service delivery suite, especially those related to charging, policy, content and personalization for SDP, IMS and converged network environments. His focus is on networks that enable a broad value chain to deliver a wide range of highly personalized, relevant multimedia services. Mr. Lenahan is a columnist and author of numerous papers in the areas of IMS, NGN, convergent services, and wireless services.

Lucia Gradinariu brings over 20 years of combined experience in R&D, product management, and business development in Information and Communication Technologies and operations to consult with market analysts, Service Providers and suppliers on solution strategies and architectures for the next generation services. She is active member of TMF SDF program.

Ragnar-Miguel Myhrer is a senior executive with Accenture Communications and High Tech where he leads the North American Wireless Network Practice. He has responsibility for Accenture’s go-to-market offers for wireless networks and for the New-Product Development and Innovation group across Communications, High-Tech and Retail wireless clients in North America.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Mr. Lenahan leads the market direction and evolution of Telcordia’s service delivery suite, especially those related to charging, policy, content and personalization for SDP, IMS and converged network environments. His focus is on networks that enable a broad value chain to deliver a wide range of highly personalized, relevant multimedia services. Mr. Lenahan is a columnist and author of numerous papers in the areas of IMS, NGN, convergent services, and wireless services.

Lucia Gradinariu brings over 20 years of combined experience in R&D, product management, and business development in Information and Communication Technologies and operations to consult with market analysts, Service Providers and suppliers on solution strategies and architectures for the next generation services. She is active member of TMF SDF program.

Ragnar-Miguel Myhrer is a senior executive with Accenture Communications and High Tech where he leads the North American Wireless Network Practice. He has responsibility for Accenture’s go-to-market offers for wireless networks and for the New-Product Development and Innovation group across Communications, High-Tech and Retail wireless clients in North America.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Mr. Lenahan leads the market direction and evolution of Telcordia’s service delivery suite, especially those related to charging, policy, content and personalization for SDP, IMS and converged network envi