Phil Dance is BT's Chief Information Officer (CIO) for Technology, covering all aspects of BT's IT infrastructure. Phil is currently working on the delivery of new service capabilities from BT. These include the exposure of reusable IT services linked to BTs 21st century network through Software Development Kits. This will radically simplify the means for partners and customers to take new concepts to market.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Since 1975 Mr. Siebert has been working in the telecommunication industry. Mr. Siebert has worked in various management positions as there are, network management centers of fixed and mobile networks, engineering of network management systems (OSS), product marketing of GSM products and services, customer care operations (CRM included), Quality Assurance, Security- and Processmanagement, Standards and Environment. At present Director for Regional Network & Operations branch West (Planning, Deployment and Operation). 1998 - 2009 member of the TMF board of directors. Since 2009 member pf the TMF Executive Committee. Since 2007 Chairman of the TMF Technical Committee.

Alpna J Doshi is CSO office Senior Executive at Satyam Computer Services Ltd, USA. She also holds responsibilities as an Officer of the TM Forum, as Secretary, and Chair of Membership and Governance Committee. She has 19 years in industry, an experienced professional in IT, Telecom, Media and Entertainment businesses, and Offshoring and Outsourcing.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Subhasis is a lead Solution Designer from Tata Consultancy Services for the Customer Service Migration Platform, working in British Telecom's 21CN Transformation project. Subasis has around 11 years of experience mostly in Telecom Domain. He is Involved in developing migration capability of BT's customer services, covering the Network, Process and OSS designs. This requires blending of data migration practices based on extract transformation, load process, along with network migration strategy and Business As Usual Service Fulfilment and Service Assurance processes.

With more than 20 years in the OSS/BSS industry, Johanne is responsible for the global marketing of Alcatel-Lucent's industry-leading OSS/BSS and applications integration solutions in the Services group. She is a frequent speaker at OSS conferences and spokesperson with industry analysts and press as well as a member of executive committee of the TM Forum.

Leonard supports the teams building an overall Operations Transformation plan for TELUS as well as supporting transformation initiative implementation. Prior to this Leonard held both business and technical positions at TELUS. In Technology Strategy his team lead service development and network evolution for managed business WAN, Internet services, and core network standardization including the TELUS NGN, TDM and optical networks. Leonard also has 7 years experience supporting product management teams within TELUS.

Raymond Lahoud is currently the VP IT technology services at MTS Allstream. He is accountable for development and deployment of Business Support Systems evolution strategies, application technology enablers, and infrastructure technology evolutions. The position provides governance to ensure Information Technology and Network Services strategies, roadmaps, and evolution paths remain aligned.

Mike Singh is currently the Chairman and Chief Executive Officer of Telkom Caribe founded in 2003. Telkom Caribe is a strategic player in the deployment of the $250 million (US) Calypso I & II Subsea Cable System which is expected to solve the bandwidth constraints faced by the Eastern Caribbean & Guianas Region.

David Croslin is Chief Technologist for Hewlett-Packard’s Communications, Media and Entertainment division for the Americas and works with service providers, NEPs and media companies to define the future of communication services and markets. Croslin holds 30 issued or pending patents related to communications, networks and services.

Andrew has over twenty years of professional experience spanning consulting (Accenture, KPMG Consulting) and with leading corporations (Plessey Siemens, British Telecom, and Telecom New Zealand / Bell Atlantic). Corporate roles have included major account sales, general management, strategy, business development, marketing, product management & development and customer service. Consulting experience includes leading business transformation, business strategy, process, technology, organization design, & business re-engineering engagements.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Sanjay Mewada oversees NetCracker’s strategic direction and manages its partnership program. Previously, Sanjay was Yankee Group’s Vice President of the Telecom Software Strategies Decision Service. There, he managed research and programs that helped communications service providers improve their business results by using business and operations support systems software and services. Before joining Yankee Group, he worked at MCI, Intelsat and the World Bank in product management and technology evaluation functions.

Elisabeth Rainge manages IDC’s research into telecom software and network operations markets and contributes to IDC’s broad portfolio of network infrastructure market research. Currently, she is leading IDC's research of telecom software, focusing on business value. Specific areas of coverage include OSS/BSS, SDP, policy, NGN voice infrastructures and subscriber data management.

Patrick Kelly is a partner and co-founder of OSS Observer. Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Computer Engineering. 10 Years Working in Telefonica España. Last 4 Years envolved in Diferents innovation projects related on Interactive Services on TV (3G, DVB-H),Mobile Widgets, IPTV, Virtual Worlds,P2P,e-marketplaces, Advanced Interfaces, and Advertising (With different technologies).

Anne-Marie Bosneag, PhD, is a researcher in Ericsson Ireland Research Centre, her interests focusing on distributed techniques for telecom network management, in particular new emerging networks such as the femto cell concept. She is actively involved in technical reviews and organization of international conferences, as well as European research projects.

David Cleary is a Master Engineer in Ericsson’s Network Management Research Centre, where he leads a research team focused on interoperability of management systems. David has also been active in various standardisation and industrial forums most recently co-chairing the TMF architecture harmonization team.

Robert Bratulic has over 20 years of global telecommunications experience, with a focus on bridging business and IT. He is the business/process architecture lead in the IBM Global Telecom Center of Excellence. He is a also member of the TMF eTOM and Benchmarking teams, as well as the OpenGroup & OMG Business Architecture workgroups.

Tim Neely is a Broadband Cable and Satellite Industry Specialist at Amdocs. In his current role, Tim is responsible for customer product requirement definitions, product information modeling, product lifecycle management, and enterprise product catalog implementation planning and scoping in North and South America. Tim has also served in Amdocs’ Revenue Management and Broadband, Cable and Satellite product business units. Tim has eighteen years of experience in the communications BSS and OSS industry, has been published in industry journals, and is a regular speaker at industry events. Tim lives in Colorado and holds a B.A. in economics from Duke University and an M.B.A. in finance from New York University’s Stern School of Business.

Yogen Patel is VP of Market and Product Strategy within the Information Management Group at Convergys. Yogen has over 15 years of operational experience in enterprise software and telecommunications, and held management positions at Ceon, Sprint, BBN and GTE (now part of Verizon). Yogen completed his MBA at the Wharton School, and also holds a master’s degree in engineering.

As CIO of Nordisk Mobiltelefon AB, Thomas Norberg is responsible for the corporate strategy, design and roll-out of BSS, processes and systems. Since the beginning of the 80's, Mr Norberg has worked with system development, information architecture in different industries, of which the last 13 years have been in Telecom.

Mr. Zorzano has been SIGRES Development Manager and responsible of Architecture, Specification and Process Design for the SIGRES project. Currently he works in the OSS Architecture Group of Telefonica I+D. Previously he has been Project Manager and Project Architect for several Telefonica network management systems.

Dr. Abimbola Oshisanwo is the Director for the Agile Development Centre at BT’s Adastral Park. Over the past nine months Bola transformed the centre to incorporate collaboration tools in the every day working environment. He has linked the centre to Glasgow and Belfast in the UK, and Pune in India enabling geographically separated teams to collaborate seamlessly.

Sanjeev has more than 12 years of experience in telecom industry and has played a lead role in conceptualizing and building solutions on customer experience transformation projects. He has helped the clients (Tier 1 - Europe and US) achieve process improvements, operational efficiencies and business transformation by leading on large and complex next generation programs. Prior to joining Infosys, Sanjeev worked with Lucent Technologies in the optical networks planning and before that with a Wireline services operator in India.

SDF Program Manager - TMF staff.

Nisar Yakoob has been working in the global telecom industry for over 20 years. He started his career with AT&T Bell Laboratories (later Lucent, and now Alcatel-Lucent) as systems engineer and architect for traffic engineering solutions. Previously, he held product management role for Service Assurance solutions for different network technologies, including IP-MPLS, 3G, UMTS, and IMS. He has also served as Program Director for some the large programs with major global service providers and established consulting and project delivery teams in Brazil, Russia, and Saudi Arabia. He holds MS in Computer Science from Texas Tech University and MBA from Capital University. Currently, he leads the consulting professional services for Service Delivery Environment within Operations Transformation Consulting group.

Tim is the chief architect for Global Crossing’s operation support systems, including sales, CRM, service delivery, network inventory, service assurance and the customer portal. He has more than 19 years of experience in systems integration and process improvement. Over the past two years, he has focused on aligning IT strategy with Global Crossing’s Customer Experience Reengineering program to enhance service experience for the company’s IP solutions.

Marian looks back on more than 15 years experience in IT business and on a variety of successful strategic enterprise projects including finance, manufacturing and telecommunications. He is a passionate and competent senior software architect professional with copious software project experience and extensive skills in Java technologies, SOA, EAI and ESB-style integration, related enterprise software technologies and project management.

Carsten Hess works in telco business at Vodafone since more than 10 years. Several years of experience in workflow systems for incident-, problem- and service request as well as change management. Middleware strategy responsible engineer for Vodafone OSS. Program manager for OSS/J-based OSS cross border exchange between Vodafone entities, partners and vendors.

Gerd Hoeckelmann, Head of Professional Services Ascom Systems & Solutions joined the company in 1990, initially working as a software engineer and project manager. Since 2000 he leads professional services with responsibility for 85 developers and project managers in software development as well as support and operations. Mr. Hoeckelmann has many years of experience in the area of OSS and BSS as well as SOA based applications. He is actively involved in TMF’s TIP programs.

As Vice President of Data Services Field Operations, Michael Aubin is responsible for generating revenue on a world-wide basis and ensuring customer and partner success. During his two decades of leadership in the telecommunications and software industry, Mr. Aubin has gained deep expertise and exposure to broad operational issues with leadership positions at: Verizon, InConcert, Tibco, and others.

Richard Mishra worked as a systems architect in BT for 11 years, where he supported the design and delivery of SDH management systems and went onto provided solutions design and consultancy for BT Wholesale CIO. Richard joined Cramer Systems in 2003, where he is a telecommunications systems strategist, providing strategic direction for Service provider solutions and for standards bodies. He is responsible for a number of telecom management patents.

Nigel has worked in telecoms for 28 years starting on optical amplifier design and progressing through delivery of control systems to network management architecture. Nigel currently is leader of the Technical Coordination team in the TMForum Interface Program and is a Distinguished Fellow of the TM Forum.

Ragnar-Miguel Myhrer is a senior executive with Accenture Communications and High Tech where he leads the North American Wireless Network Practice. He has responsibility for Accenture’s go-to-market offers for wireless networks and for the New-Product Development and Innovation group across Communications, High-Tech and Retail wireless clients in North America.

Mr. Lenahan leads the market direction and evolution of Telcordia’s service delivery suite, especially those related to charging, policy, content and personalization for SDP, IMS and converged network environments. His focus is on networks that enable a broad value chain to deliver a wide range of highly personalized, relevant multimedia services. Mr. Lenahan is a columnist and author of numerous papers in the areas of IMS, NGN, convergent services, and wireless services.

Ms. Alemán received her Master Eng. Degree in Computer Science from Madrid Complutense University (UCM). She has been working in Telefónica I+D since 2000, at present as a technologicl expert in activities related with R&D on Business technological expert in activities related with R&D on Business Support Systems. In Telefónica I+D she has acquired experience in e-Business, Internet and Content Services (fix and mobile) and has participated in several projects around e-business for different companies in the Telefónica Group.

Lucia Gradinariu brings over 20 years of combined experience in R&D, product management, and business development in Information and Communication Technologies and operations to consult with market analysts, Service Providers and suppliers on solution strategies and architectures for the next generation services. She is active member of TMF SDF program.

Dr. Lee is responsible for researching and development of Network management systems and solutions for internet and network based services. Also, his research interests are in the areas of implementing BcN(Broadband convergence Network), access network technologies for broadband communications.

Setting the telecommunications marketing strategy for Oracle, Mr. Tait applies Service Delivery Platforms, IMS, and SOA into the communication’s market. As director at BEA, Mr. Tait drove Next Gen Initiatives. While at Sun Microsystems he founded the JAIN initiative, organizing international standards and user groups for interfaces, platforms, and protocols

Peter Prakash is a Senior Manager with the Telecom and Media Practice of Capgemini. He has led several projects in business consulting, strategy, sales effectiveness and pricing in large telecom service providers for over 12 years as part of E&Y and later Capgemini. Prior to joining E&Y, Peter was a Marketing Manager with Tellabs. He has a MBA from Northwestern’s Kellogg School of Management and an MS in Computer Science from Kansas State University.

Tom Lybarger has over 23 years experience in delivering advanced Telecommunications OSS and BSS solutions to service providers, with a focus on rapid service delivery and maximizing ROI. As Senior Director at Aricent, Tom works with Communication Service Providers’ on innovative ways to support evolving technologies and services.

Jan Insulander is currently Director of Business Strategy and Marketing in the OSS product line of the Business Unit Networks at Ericsson. Since 1978 he has held several managerial and experts positions in the fields of network management and management systems. His 30 years industrial experience includes business development, product management, research, marketing and solution architecture activities. He holds an M.S in applied physics from the Linköping Institute of Technology.

TBA

Lieutenant Colonel John H. Quigg is the Chief of Technical Integration of the Joint Task Force for Global Network Operations (JTF-GNO), Arlington, Virginia and the chair of the Technical Steering Group for the Defense Network Operations Community of Interest. In these capacities, he oversees architectural and futures work in the areas of command, control, and security of the Global Information Grid (GIG). He is also the JTF’s execution agent for the Defense Data Strategy and the integration of Network Services in the Network Operations Mission Portfolio. In these capacities he works closely with the Assistant Secretary of Defense CIO/NII, Joint Staff, NSA, STRATCOM, DISA, the Services, COCOMs, and Agencies who comprise the GIG on a daily basis. JTF-GNO, as a component of US Strategic Command, is responsible for the operation and security of DoD’s worldwide C4 networks.

Bob Titus serves as Vice President, Global Converged Solutions and is responsible for overseeing the design and delivery of solutions that enable service providers and large enterprises to deliver next generation services over converged networks. Prior to joining NetCracker, Bob spent 10 years at Accenture, where he worked in the company’s Communications & High Tech practice as an SME in its Network Service Line of Business. During his tenure at Accenture, Bob’s responsibilities included developing OSS market offerings and providing network sales, delivery, and operational consulting for Tier 1 communications service providers including Bell Canada, TELUS, Pacific Bell, Nextel, and Sprint-PCS.

Mr. Ronald Bechtold assumed the position of Director, Army Architecture Integration Center, at Headquarters, Department of the Army, Chief Information Office/G6 on 1 June 2006. Previously, he served as the Executive Director, Information Technology Agency, where he managed the operations of information infrastructure supporting all Pentagon organizations. He also provided leadership and direction for desktop operations supporting the Army staff.

Jakub Załuski-Kapusta is currently responsible for product management of Comarch OSS Suite. His responsibilities include the strategy planning and management of new product versions. He also defines the architecture of Comarch OSS products and solutions. His previous roles at Comarch include implementation analysis and project management.

Dr. Stefan Bente holds a masters degree in computer science, with nearly 20 years of experience in software development. In the last eight years he has been working for Nokia Networks, Nokia Siemens Networks, and Tata Consultancy Services, where he is currently employed. His focus during this time has been development of OSS platforms.

Rahul Sachdev is responsible for Intelliden's product management, marketing and business development efforts. Rahul brings over 17 years of international experience in technology strategy, marketing and software development. Prior to joining Intelliden, he was the general manager of the Communications, Media and Energy industry vertical at Siebel Systems, Inc. His leadership helped to create the largest industry vertical at Siebel with over 400 worldwide customers. Previously Rahul also held key positions at Accenture, Nynex Corporation and 3M. Rahul graduated from the University of Chicago with an MBA and from Loughborough University (U.K.) with BSc in electrical & electronic engineering.

Director OSS Architecture & Strategy at TELUS Corporation supporting a team responsible for OSS across Data/IP, Video and Voice Services for Consumer, Business and Wholesale customers. Fifteen years experience in Operational Support systems and IP internetworking in Service Provider and Managed Operation environments. Previously at TELUS, Brian was responsible for designing support systems for TELUS' Canada wide IP Business data services. Prior to that, Brian was an architect and developer at ISM building an Integrated Management solution for outsourced operations. Brian holds a BSc computing science.

Dr. Roberts was instrumental developing policy-based architecture incorporated within ISO and ITU-T standards and, continues to work developing NGOSS policy architecture. Ken was born and educated in Australia and US. He is employed by Detecon International Gmb.

Christian Kuhr is a Consultant in the competence group Packet Network Architectures and Services. Before graduating in telecommunication engineering, he worked at Deutsche Telekom AG, Regional Innovation Center for Enterprise Networks. Since his first 3 years at Detecon he is working in the field of Next Generation Networks with focus on NGOSS-related network management. In this context he offers consultancy services for fixed and mobile telco operators. He worked in different international projects, such as NGN migration, technical and operational network audit and NGOSS strategy.

Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff some eight years ago. He is concerned with the technical collaboration program, including the Business Process Framework (eTOM), where he has been involved over its entire development and now acts as Subject Matter Expert. He is a frequent conference speaker and trainer on behalf of TM Forum for this work. Mike has worked in telecoms for over thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy. Mike also provides independent training and consultancy to organisations in applying the work of TM Forum and related bodies.

Andrea has more than twenty years in the telecommunication industry, being involved in Product Development and Architectural Design. His background includes software development for network and system management, and OSS in large and distributed environments. He’s currently a technical consultant for Services Process Improvement and Enterprise Architecture reviews.

John Long is a process architect at IBM and is the team lead for the IBM Tivoli Unified Process. He is the author of ITIL Version 3 at a Glance. Prior to IBM, Mr. Long worked for a number of other companies, including Nortel.

Michael has more than 39 years’ experience in telecommunications across a diverse range of areas including construction, planning, engineering, operations, enterprise customer unit and service. His telco expertise draws on an extensive background working mainly within Australia but also with vendors overseas and at two US service providers. He has particular strengths in operations, planning, architecture, design and the engineering capability for Telstra and as Head of Network & Technology, a role he commenced in May 2008, he has been instrumental in the wireline transformation of Telstra. Prior to his current role, Michael was the Executive Director Network Services for five years. His responsibilities covered the operations and maintenance of Telstra’s networks for mobiles, fixed networks, broadband, satellite, transmission network infrastructure and managed services. In November 2007 he won the CEO award for Executive of the year. Michael also holds two external positions including a Director role for the TM Forum and Director 3G Infrastructure Sharing entity that is 50% owned by Telstra. The TM Forum is a global industry body that that works with suppliers and service providers in setting the strategic direction and standards for the industry.

Megan Pendlebury is the Head of Service Management at the itSMF UK. She is a qualified ITIL Expert, ISO/IEC 200000 Consultant and Prince2 Practitioner. Her role allows her to get involved with Strategic work within the IT Service Management industry and also to work closely with Industry aligned groups where synergies exist.

Andrea has more than twenty years in the telecommunication industry, being involved in Product Development and Architectural Design. His background includes software development for network and system management, and OSS in large and distributed environments. He’s currently a technical consultant for Services Process Improvement and Enterprise Architecture reviews.