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Convergys

http://www.convergys.com

Convergys is uniquely and exclusively focused on helping clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. Convergys help clients recruit, service, and retain customers using innovative technologies that increase efficiencies, satisfaction, loyalty, and workforce effectiveness–while decreasing costs.

Convergys has been helping communications service providers implement their business strategies for over 25 years—delivering innovative knowledge and support for convergent services across all channels and payment methods. Convergys BSS/OSS solutions portfolio includes revenue management, product and lifecycle management, customer relationship management, and customer intelligence solutions.

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. Convergys has been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients. 		Type: Corporate Member

Principal Contact: Stuart Eveleigh

Date Joined: July 1 1994

Who to Contact: Nigel Barrick - Email

Telephone: +447739088043

Frameworx Conformant Products, Solutions or Implementations

Products in TM Forum’s Products & Services Directory

Market/Sales Product Management
Customer Management Service Management
Supplier/Partner Manager

Staff Certification:

Career Certified Professionals (8)
Gangadhar Rao Venkata Doddi: Business Development Manager
JC Bose: Business Development Manager
Jeyshankar Perumal: Business Development Manager
Navneet Bal: Business Development Manager
Nazeeb Ahmed Sowdagar: Business Development Manager
Sachin Patil: Business Development Manager
Tumu Sujatha: Business Development Manager
Venu Mahadasa: Business Development Manager
Knowledge Certified Professionals (6)
Alan Catherall: Frameworx Foundation Level , Business Process Framework (eTOM) Foundation Level
David Sagar: Frameworx Foundation Level , Business Process Framework (eTOM) Foundation Level
Manish Gupta: Business Process Framework (eTOM) Foundation Level, Information Framework (SID) Foundation Level
Mohammed Sha: Business Process Framework (eTOM) Foundation Level, Frameworx Foundation Level
Robert Allan: Frameworx Foundation Level , Business Process Framework (eTOM) Foundation Level
Uruj Khan: Business Process Framework (eTOM) Foundation Level, Information Framework (SID) Foundation Level

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