Technical & Business Innovation assists members in achieving business and operational performance excellence:
- Creation of industry benchmarks, best practices, guidebook, process frameworks, and plug and play standards
- Facilitates over 80 technical and business programs
- Supported by more than 1,000 member resources
- Over 500 technical documents produced
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| Technical Documentation |
- Members have access to all technical documentation for use in implementing standards and business process frameworks. All documentation is downloadable from the website.
- Document Library
- Contact: Tina O’Sullivan (tosullivan@tmforum.org)
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| Case Studies & White Papers |
- Members may submit case studies and white papers regarding use of various business and technical program work. This assists the entire membership in adoption and proliferation of TM Forum intiatives.
- Case Study Library
- White Papers
- Contact: Susana Schwartz (sschwartz@tmforum.org)
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| Prosspero |
- Members can participate in the creation and implementation of deployable standards through the Prosspero program.
- Prosspero Portal
- Contact: Christy Coffey (ccoffey@tmforum.org)
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| Benchmarking |
- The benchmarking program provides comparative data for the purpose of improving business effectiveness for Service Providers and enablers. The program incorporates the former GBA billing process benchmarking surveys and reports.
- Information
- Contact Business Benchmarking Program: Toni Graham (tgraham@tmforum.org)
- Contact Billing and Process Benchmarking Survey & Reports: Alex Leslie (aleslie@tmforum.org)
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| Catalyst Program |
- This program brings together member companies in a collaborative proof of concept and/or development project which results in a live demonstration of the results at one of the main Management World events.
- Information
- Contact: Andy Chalmers (achalmeres@tmforum.org)
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| Billing & Customer Experience |
- With the integration of the Global Billing Association, TM Forum has increased its focus on billing and business support system topics.
- Information
- Contact: Alex Leslie (aleslie@tmforum.org)
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| Strategic Sector Initiatives |
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