Technical & Business Innovation
Technical & Business Innovation assists members in achieving business and operational excellence.


As a member you gain access to many Business tools and Solutions Process Frameworks. For example, did you know that members are entitled to a free license for the Casewise Corporate Modeler tool to capture their business processes? With a value of $5,300 the tool comes already populated with the Business Process Framework (eTOM), the Information Framework (SID), and the TM Forum Application Framework (TAM) descriptions.

A license to the Casewise Corporate Modeler is one of many members-only business tools available - see overview of benefits you can access to impact business transformation.

Transform Your Business
    Member Benefit - Technical and Business Innovation
    Technical and Business Innovation Benefits
    Collaboration Program Participation
    Technical Documentation
    Case Studies/White Papers
    Benchmarking
    Team Action Week
    Cable Interest Group Participation
    Catalyst Program
    Revenue Management Initiative
    Strategic Sector Initiatives
    • Gain exclusive access to an extensive library of Solution Frameworks (NGOSS) and interfaces
    • Access and contribute to Prosspero ready-made implementation packages
    • Establish credibility using best practices created for the industry, by the industry
    • Rapidly solve business issues through web-enabled collaboration
    • Contribute to live technology demos with the Catalyst Technology Program
    Collaboration Program Participation Technical Documentation
    • The collaboration program manages all technical teams and business teams.
    • Information
    • Volunteer as a team member on active technical and business teams to drive standards and gain expertise for your company.
    • Contact: Ken Dilbeck
    • Online Community: Team resource for document sharing, project management, and planning.
    • Only members have access to all the latest versions of technical documentation, models and specifications for use in implementing standards, best practices and frameworks. All documentation is downloadable from the website.
    • Document Library
    • Contact: Tina O’Sullivan
    Case Studies/White Papers Team Action Week

    • Members may submit case studies and white papers regarding use of various business and technical program work. This assists the entire membership in adoption and proliferation of TM Forum initiatives.
    • Case Study Library
    • White Papers
    • Contact: Rebecca Henderson

    • Bi-annual collaboration team working sessions. Business and technical teams meet face to face to further specific team objectives and drive the industry forward.  For Service Providers, Team Action Week is a way to drive standards and best practices, but also work with suppliers in a friendly, collaborative environment.
    • Information on US and European meetings
    • Contact: Rachel Dearani
    Benchmarking Catalyst Program
    • Free to service provider members of all kinds, the benchmarking program provides comparative data for the purpose of improving business effectiveness for Service Providers and enablers. The program incorporates the former GBA billing process benchmarking surveys and reports.
    • Information
    • Contact Business Benchmarking Program: Toni Graham
    • Contact Billing and Process Benchmarking Survey & Reports: Tony Poulos

    • Service providers drive ideas and requirements n this his program that brings together member companies in a collaborative proof of concept and/or development project which results in a live demonstration of the results at one of the main Management World events.
    • Information
    • Contact: Nora Doherty (ndoherty@tmforum.org
    Cable Interest Group Participation Strategic Sector Initiatives

    Revenue Management Initiative
    • With success of the TM Forum's Revenue Assurance Guidebook, the Revenue Management Initiative has expanded to focus on the broader range of billing and business support system topics.  Service Providers drive requirements and set direction for best practices and standards development.
    • Information
    • Contact: Tony Poulos (tpoulos@tmforum.org