10.00 Coffee and Registration
10.40 Welcome and Introduction: Industry Developments and TM Forum
Juan Nodar, Membership Development, TM Forum and Cesar Obach, TM Forum
Hear about the latest industry developments facing service providers and suppliers across the world how best to maintain flexibility and agility to deal with the current situation. Also find out more about the role TM Forum plays in assisting with your critical business transformation. This presentation provides an introduction to the TM Forum, an assessment of the issues facing our members, our value proposition, and how to take advantage of it.
11.00 Monetizing Next Generation Infrastructure: Making Content, Commerce and Connectivity Real
Sanjay Mewada, Vice President, Strategy, NetCracker, Enrique Leivia Amour, Chief Executive Officer, NEC Mexico plus Service Provider
This joint presentation will focus on real-life monetization and operational issues faced by Mobile and Converged Operators in their quest to deploy next generation of networks. The presentation will provide insights into the steps operators must take to keep the cost under control, focusing on challenges associated with the systems and optimization of infrastructure. The revenue side will cover the economics of content and mobile commerce and the initiatives that can accelerate network and service monetization
11.30 Coffee and Refreshments
12.00 Tips to implement very complex integrated Solutions for Telecom Operators. Federico Juarez, CIO, Cablevision
We will be explaining How the IT Architecture in Cablevision is working today. How new systems are been integrated. How to manage this type of projects and how to operate them to provide business with all they need to accomplish business goals.
12.30 Network and Service Design: The Customer Perspective
Ruben Marquez, CTO, Alestra
When planning for advanced networks or services, direct participation of customers should be considered early in the design stages. The interaction between a service provider and its customer will be facilitated by using a reference framework, where both parties can map the desired operational and functional characteristics.
1.00 Case Study: Cablevision Monterry
Samuel Lee Belmonte , Executive Director of Operations, Cablevision Monterry
As a Triple and Multiple Play Offers reach the market, new challenges require the Operational Model of a Telecom company.
While bundling services increase customer ARPU's and loyalty, other challenges have to be resolved due to the nature of each service that has a different audience and service level expectations.
How to keep the Operational Model aligned with the new mix of consumer preferences, consumption behavior, payment methods, support requirements, etc? How this influences the adjustments on the Business Processes and Product Development?
1.30 Buffet lunch with welcoming words from NetCracker and NEC
2.45 AXTEL Business Transformation
Juan Alberto Tamez Gen, Axtel
With the strategic planning cycle exercise and with feedback from the business and the market, we have given thought to the need of revisiting our business models, architectures, processes and applications. The goal here is to deepen relationships with our customers , improve "time to market, reduce costs and enhance and operational efficiency, without losing sight of various market segments we serve as well as the involvement of AXTEL partners
3.15 Panel debate:
Pragmatic transformation strategies for optimizing business processes based on BPM/SOA in a legacy environment
It is well known that BPM/SOA is the most suitable architecture to achieve good management and optimization of business processes. Yet, in legacy environments where the number of processes and applications are really large, implemented projects tend to take a long time.
This panel will discuss diverse strategies to implement BPM/SOA in a pragmatic way in ever increasingly complex environments. Panelists include Cesar Obach, TM Forum, Federico Juarez, CIO, Cablevision and Ruben Marquez, CTO, Alestra
4.00 Closing comments and Cocktail reception with closing words from NetCracker and NEC
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