A Changing of the Guard and a Revamped Billing & Customer Experience

Revenue Management Initiative gets new leadership and focus.

By Tony Poulos, Head of Revenue Management Sector, TM Forum

On the top of the list for the Revenue Management Initiative is integration of the GBA Billing Map with eTOM and a major presence at Management World Orlando this November.

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TM Forum News

2008 Billing Performance Benchmarking Study – Call for Participants
Become part of this valuable TM Forum study, which is completely free to service provider members. Data collection is open now through Sept. 15, with results available for reporting in late October.
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TM Forum Launches First Revenue Assurance Benchmark
Service Providers, vendors and consultants are coming together within TM Forum to create a unique benchmark for revenue assurance across the telecom industry.
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Which TM Forum Training Courses are Right for You?
Find out which TM Forum Training courses best fit your skill level, business needs and job responsibilities. Whether you want to meet the needs of an OSS project, advance your professional development or get a high-level look at NGOSS, we have the training session for you.

Why We Joined TM Forum
Find out what our newest member—Whitestein Technologies—has to say about TM Forum.
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What's Happening

Billing in Africa
Tony Poulos, TM Forum’s new Head of Revenue Management Sector, will be co-chairing Management World Africa from July 14-17. Here, Tony discusses the African communications market, its challenges and the innovative payment models being developed there.
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Customer- and Service-Centric Training in London
Join us from July 28-31 in London for several TM Forum Training courses, including SQM/SLA Overview, Business Process Framework (eTOM Distilled), SDF Overview and NGN Management Overview. Sign up today for these and other training opportunities around the world!

Sponsor a Billing or Customer Experience-related Webinar
Webinars are a valuable tool for TM Forum members to get direct marketing exposure to the industry’s biggest and most targeted audiences, including attendees from the billing and customer experience sectors. For a list of suggested billing and customer experience Webinar topics, click here and scroll down to “Billing & Customer Experience Webinar Topics.”

Coming Up