| Billing is about the customer. It has moved from a back office function to a strategic role within an organization. Billing must now be a key component in the management of customers, enabling product bundling, allowing a single view of the customer and driving the fast introduction of new, billable products and services. Using the GBA Map and its relationship with eTOM as a reference tool, this course will provide a complete understanding of the environment that will support and enable converged, next generation services. It will provide a roadmap, as well as insights, examples and tools to allow students to understand the issues underpinning a next generation billing strategy. It also describes methods of measuring the success of that strategy, and the effectiveness of each of the major processes that support it. | | 
| | Course Details | | Code: | N08-10 | | Title: | Next Generation Billing Overview | | Instructors: | Jonathan Hart | | Day: | Monday, May 19, 2008 (8:30am - 5:30pm) | | Course level: | Introductory | Intended for:
| Service provider and vendor staff who are working on next generation network and service definitions and who need an overview of the environment and strategies for addressing issues. | | Pre-requisites: | None. | | Length: | One day | | Technology Being Taught: | This course introduces some of the key issues around next generation billing and provides a framework for their understanding and management. | | Upon completion, delegates will be able to: | - Identify new types of revenue streams;
- Identify key hardware and software components in the realization of NG Services;
- Understand the GBA Billing Map and its relationship to eTOM;
- Discuss example services and potential solution strategies;
- Identify key standards bodies for NGN and NG services.
| | Agenda: | - What makes NG services different? An overview of NG services and businesses models;
- Introduction to the GBA Billing Map;
- Brief overview of NGN and IMS networks and their charging elements;
- Analysis of IPTV and related services charging strategies;
- Video on Demand;
- Sponsored Programs;
- Advertising;
- Own and third party Content
- Additional NG services.
| As with all official TM Forum courses, certificates of achievement will be issued
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| | Instructor:
 | Jonathan Hart
Jonathan has been an independent consultant since 1979, most recently specialising in telecoms billing, CRM and operational matters. He undertakes practical and productive assignments for clients such as Revenue Assurance studies, end-to-end process improvement design and investigation for Due Diligence in acquisitions, and has delivered significant performance improvements in a wide range of business sectors. He has developed and presented courses on process design and management development as well as telecoms billing.
He has advised companies in the Middle East, Europe and Australasia on strategy, process design and the selection and implementation of key business systems (BSS/OSS). Jonathan is the author of “The Book of Billing for Telecommunications”, first published in 2002, and co-author of “The Billing Guide” (1997). His latest book “Strategic Business Realignment – How To Manifest Abundance In Your Business (or, How To Get Your Ducks In A Row)”, was published in 2006. | | | |