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Oracle Rapid Offer Design & Order Delivery (RODOD)

Company: Oracle
Solution Title: Rapid Offer Design & Order Delivery (RODOD)
Solution Version: See details below in Solution Description
Solution Description:

RODOD Solution Overview

Most communications service providers' services are growing in terms of complexity and sheer number, and they need to deliver these services through multiple-channels (e.g. customer care, Web, kiosk, sales force, retail store). Whether they are triple-play, quad-play, mobility, or greenfield service providers, they must develop a strong product launch and order management environment to improve the customer experience while managing the operational costs of designing, launching, and delivering complex new products and services.

Oracle provides a fully-integrated, product-based rapid offer design and order delivery solution that cost-effectively speeds offer introduction and enables accurate order delivery.

Oracle Communications Rapid Offer Design and Order Delivery solution provides:
  • Faster time to market with integrated end-to-end offer design configuration
  • Shorter order cycles with complete visibility across the order lifecycle
  • Reduced operational cost through advanced order management capabilities and integrations
RODOD is a comprehensive solution consisting of Oracle’s Product Hub for Communications, Siebel CRM, Oracle Communications Order and Service Management (OSM), Billing & Revenue Management (BRM), and Application Integration Architecture (AIA) for Communications. Optional products include Oracle UIM & ASAP, Oracle E-Business Suite, Oracle Business Intelligence Enterprise Edition (OBIEE), and the Information Framework (SID) certified Oracle Communications Data Model (OCDM).

Solution Certification Versions

The following provides the versions of the primary components in the RODOD solution that have been assessed as part of this certification.
  • Oracle Product Hub for Communications & E-Business Suite [R12.1.2]
  • Oracle Siebel CRM for Communications [8.1.1.4]
  • Oracle Communications Order & Service Management (OSM) [7.0.2]
  • Oracle Communications Billing & Revenue Management (BRM) [7.4]
  • Oracle Application Integration Architecture for Communications [2.5 IPS2]
    • Product MDM Process Integration Pack
    • Order to Activate Process Integration Pack
    • Order to Bill Process Integration Pack
  • Oracle Communications Data Model (OCDM) [11.2.3]
Business Process Framework version: 8.0
Assessment Completion Date: March 2011

TM Forum has reviewed and approved the self-certification of the solution listed here against Business Process Framework (eTOM) version 8.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) compliance scale.

ORACLE RODOD Detailed Conformance Assessment Result

Scope of Assessment – Business Process Framework Footprint




Solution Conformance - Summary




Solution Conformance - with comments

Note that many of the assessed areas of process support involve a significant component of manual activity. Where this arises, the role of the assessed solution is to facilitate the human operator in delivering overall support for the process concerned. The nature and extent of the automated vs manual activity varies for different process areas and details on this for each case are presented in the separate Business Process Framework Alignment table included above.

The conformance results below should therefore be read in this context, and should be interpreted by reference to the detailed mapping comments provided in that Framework Alignment table.


Assessed Business Process Framework Conformance – ORACLE RODOD
Business Process Framework
Process Element
Assessed Domain
Conformance Level Comment
Within Level 1:

1.2.1 – Marketing & Offer Management
Product/ Market Not Applicable for
Level 1 process

TM Forum does not assess process Level 1 elements hence Conformance Level is not awarded at this level.
Within Level 2:

1.2.1.5 Product & Offer Development & Retirement
Product/ Market  Scope Partially Conformant
(2)
 
Partially Conformant due to subset of contained Level 3 processes not presented in scope for this assessment. Conformance marked here is relevant for 6 contained L3 process elements (see entries below). These represent a subset covering 6 out of 8 L3 process elements contained in 1.2.1.5 Product & Offer Development & Retirement
1.2.1.5.2 Assess Performance of Existing Products
Product/ Market Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.2.1.5.4 Develop Product Commercialization Strategy
Product/ Market Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.2.1.5.5 Develop Detailed Product Specifications
Product/ Market Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.2.1.5.6 Manage Product Development
Product/ Market Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.2.1.5.7 Launch New Products
Product/ Market Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.2.1.5.8 Manage Product Exit  Product/ Market Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
Within Level 1:

1.1.1 Customer Relationship Management
Customer
Not Applicable for
Level 1 process

TM Forum does not assess process Level 1 elements hence Conformance Level is not awarded at this level.
Within Level 2:

1.1.1.2 Customer Interface Management
Customer Scope Partially Conformant
(2)
 
Partially Conformant due to subset of contained Level 3 processes not presented in scope for this assessment. Conformance marked here is relevant for 3 contained L3 process elements (see entries below). These represent a subset covering 3 out of 4 L3 process elements contained in 1.1.1.2 Customer Interface Management 
1.1.1.2.1 Manage Contact
Customer
Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.1.1.2.2 Manage Request (Including Self Service)
Customer
Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.1.1.2.4 Mediate & Orchestrate Customer Interactions  Customer
Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
Within Level 2:

1.1.1.4 Selling
 
Customer Scope Partially Conformant
(2)
Partially Conformant due to subset of contained Level 3 processes not presented in scope for this assessment. Conformance marked here is relevant for 4 contained L3 process elements (see entries below). These represent a subset covering 4 out of 7 L3 process elements contained in 1.1.1.4 Selling
1.1.1.4.4 Acquire Customer Data

Customer

Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.1.1.4.3 Negotiate Sales Contract

Customer

Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.1.1.4.5 Cross/Up Selling

Customer

Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
1.1.1.4.7 Manage Sales Accounts
Customer
Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided
Within Level 2:

1.1.1.5 Order Handling
Customer  Scope Fully Conformant
(3)
Fully conformant. Conformance marked here is relevant for all 7 contained L3 process elements (see entries below). These represent the full set of 7 L3 process elements contained in 1.1.1.5 Order Handling 
1.1.1.5.1 Determine Customer Order Feasibility  Customer Scope Fully Conformant
(5)
 
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.5.2 Authorize Credit  Customer Scope Fully Conformant
(5) 
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.5.4 Track & Manage Customer Order Handling  Customer  Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.5.5 Complete Customer Order  Customer  Scope Fully Conformant
(5) 
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.5.6 Issue Customer Orders  Customer   Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.5.7 Report Customer Order Handling  Customer Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.5.8 Close Customer Order  Customer Scope Fully Conformant
(5)
Fully conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
Within Level 2:

1.1.1.6 Problem Handling
Customer   Scope Partially Conformant
(2)
Partially Conformant due to subset of contained Level 3 processes not presented in scope for this assessment. Conformance marked here is relevant for 4 contained L3 process elements (see entries below). These represent a subset covering 4 out of 6 L3 process elements contained in 1.1.1.6 Problem Handling
1.1.1.6.2 Report Customer Problem  Customer Scope Fully Conformant
(5)
Fully Conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.6.3 Track & Manage Customer Problem  Customer Scope Fully Conformant
(5) 
Fully Conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.6.4 Close Customer Problem Report  Customer Scope Fully Conformant
(5)
Fully Conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 
1.1.1.6.5 Create Customer Problem Report  Customer Scope Fully Conformant
(5)
Fully Conformant. See references/comments in the separate Framework Alignment table for detail on the support provided 


Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at conformance@tmforum.org.


Disclaimer. TeleManagement Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.