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- telco, wireless, cable and Internet; cloud; defense; content; and information
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Most communications service providers' services are growing in terms of complexity and sheer number, and they need to deliver their services through multiple-channels (e.g. customer care, Web, kiosk, sales force, retail store). Whether they are triple-play, quad-play, mobile, or Ethernet or Cloud for the enterprise market, they must develop a strong product launch and order management environment to improve the customer experience while managing the operational costs of designing, launching, and delivering complex new products and services.
Oracle Communications Rapid Offer Design and Order Delivery (RODOD) is a fully-integrated, product-based solution that provides Service Providers with:
The RODOD solution consists of Oracle Product Hub for Communications, Siebel CRM, ATG Web Commerce, Oracle Communications Order and Service Management (OSM), Billing & Revenue Management (BRM), and Application Integration Architecture (AIA) for Communications. Optional products include Oracle Retail, E-Billing, RightNow, E-Business Suite, and the Information Framework (SID) certified Oracle Communications Data Model (OCDM).
Figure 1 - Rapid Offer Design & Order Delivery (RODOD): Solution Components