View Catalysts & Results here.
These are the Catalyst Projects that have been selected to showcase at TM Forum's Management World Americas 2010 conference (9-11 November, Orlando, Florida). Please contact Nora Doherty, Catalyst Program Manager if you have any queries related to these Catalysts.
Service Delivery Broker
Secure, Federated Service Level Management—Phase II
Cloud Service Broker
Realizing Intended Customer Experience in the Cloud
Mobile Data and App Store Analytics
Mobile Workforce Architecture
Effective Sell & Fullfillment of Advanced Network Services & Solutions
Revenue Assurance and Fraud Management for Smart Phones
Cable Video Service Level Management
Service Delivery Broker
We can take you to the Next Generation of Services and Management
The Service Delivery Broker is a platform with services lifecycle management capabilities leading your business to an agile concept-to-cash, faster time-to-market and enabling service catalogs, service composition and service marketplaces. Read More
Champions
Participants
Secure, Federated Service Level Management—Phase II
Rapid Communications Deployment to Support Multi-National Preparedness in Crisis Situations
Drawing inspiration from the Haitian Earthquake response effort, this phase of the multi-phased Catalyst demonstrates the rapid establishment of communication services across a multi-national coalition -focusing on the agile and rapid build out of the end-to-end ICT service chain and security. Read More
Champions
Participants
Cloud Service Broker
Providing the commercial flexibility of Cloud Services whilst removing the barriers to adoption
The goal of the Cloud Service Broker (CSB) is to provide a trusted cloud management platform. The platform will simplify the way to deliver complex cloud services to enterprise customers. Read More
Champion
Participants
Realizing Intended Customer Experience in the Cloud
Good Customer Experience in the Cloud starts with the right tools to manage Product, Resource and Service Quality commitments. Managing Cloud Customer Experience is not just about when things go wrong; it involves delivering the right products, utilizing resources efficiently, offering high service quality, and having the right tools to enable continuous improvement. It is about lowering costs, enhancing your customer’s experience and delivering a better ROI for service providers. Read More
Champion
Participants
Mobile Data and App Store Analytics
Increase your revenues by getting to know your customers
The objective of this Catalyst is to:
- Construct a 360 view of Subscriber activities on mobile devices across on-portal, off-portal and mobile applications &
- Monitor and manage Subscriber Activities on an Operator app store through an unified dashboard.
Read more
Champion
Participants
Mobile Workforce Architecture
The Mobile Workforce Architecture (MWA) catalyst enables mobile device users to collaborate and communicate anytime and anywhere with services, including secure connectivity, proximity routing, simplified deployment and unified communication, to improve productivity. Read More
Champions
Participants
Effective Sell & Fullfillment of Advanced Network Services & Solutions
Integrating CRM, Solution Management and OSS to Optimize Sales & Post Sales processes
Phase II will streamline the sales to fulfillment processes of complex enterprise network solutions and enable integration between Sales Management and OSS. Read More
Champion
Participants
Revenue Assurance and Fraud Management for Smart Phones
Smart solutions for smart devices
Smart phones and data devices are rapidly growing segment, creating new challenges for revenue assurance, fraud management, and customer experience. This Catalyst will demonstrate innovative solutions for managing that. Read More
Champions
Participants
Cable Video Service Level Management
Measuring the un-measurable to improve focus on the customer experience
Understanding the availability and quality of video services has been a challenge for Cable Providers. Leveraging the TMForum Community, we would like to stimulate thought and participation to address it. Read More
Champion
Participants