Perspectives is TM Forum’s annual publication for senior professionals in the world of digital services.

The theme of this year’s edition is innovating new services. It looks at the business issues driving everyday operational matters, such as how to monetize new revenue streams, the introduction of real-time billing and how operators’ use of IT is changing. We examine emerging opportunities, such as mobile payments and advertising, and smart grids, which will potentially be worth trillions of dollars to a number of players further down the line.

This latest edition includes articles on the big, strategic topics of cloud computing, the new generation of managed services, and how analytics and business benchmarking can contribute to better customer experience and the top and bottom lines. We cover
why and how the use of catalogs and policies are becoming more prevalent, and why trust is rapidly becoming a serious issue for service providers.

Perspectives takes a whistle-stop tour of developments in markets around the world, identifies ten big trends that will affect every person and business on the planet in the next 15 years, and looks at telecoms in the headlines over the past year.


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