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Quality of Service: The Customer is Always Right
Taking your business elsewhere is a sure-fire way to send providers a strong message about substandard customer service.
By Andrew Chalmers, Director, Catalyst Program TM Forum
Despite efforts by service providers to make it as difficult as possible to change – bundled services, tariffs that are difficult to compare and so on – I have found that it is surprisingly easy to change suppliers. And once I started on this road, it actually felt quite liberating.
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TM Forum News
Catalyst Showcase: Real-World Solutions Highlighted at Management World 2008
At Management World 2008, the Catalyst Showcase will feature 10 projects supported by over 40 member companies covering a wide range of subjects, including End-to-End B/OSS Framework, Delivering an Industry Information Infrastructure, Phase 2 of the Harmony project, Operator User Management and Building Marketplaces through Managed Services Syndication.
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Cable Meetings Slated for Team Action Week
Team Action Week, which takes place this June 23-27 in Tyson’s Corner, Va., will provide our Cable focused members two new opportunities to get involved!
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Nokia Siemens Networks Sees Wealth of Opportunities on the Horizon
Visit us at Booth #91 during TM Forum Management World 2008 in Nice, where we are Gold Sponsors, to learn about our partner ecosystem and experience our demonstrations on business transformation.
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What's Happening
Content Encounter Phase 3 Meeting at Management World
If you want to be part of the next phase of Content Encounter at Management World Americas later in the year, plan to attend a special briefing on Wednesday, May 21 from 1 p.m. to 1:45 p.m. during Management World 2008 in Nice. The meeting will be held in the Maia room (2nd floor – opposite the Hermes auditorium). For more information, contact Jim Warner, TM Forum Vice-Chair & Content, Media & Entertainment Head.
Member Companies to Be Honored In Prosspero Recognition Program
To recognize the contributions and successes of member companies using Prosspero products, TM Forum will launch a Prosspero Recognition Program at Management World 2008 in Nice.
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Management World Americas: Call for Speakers Now Open
We are now accepting speaker submissions for TM Forum Management World Americas, which will take place Nov. 16-20, 2008 in Orlando, Fla. Deadline for submissions is June 11, so click here now to learn more about the event and how to submit your presentation! |
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Coming Up
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