Management World Americas 2011, Orlando, Fla.—November 8, 2011— TM Forum today unveiled the results of its first ever Frameworx adoption survey which shows the proliferation of the industry-recognized suite of standards. According to the survey, four out of five service provider member respondents use and gain measurable benefits from TM Forum’s Frameworx to simplify their IT infrastructure. Also today, TM Forum released Frameworx 11.5, the latest release of Frameworx which improves customer experience, maximizes revenue and transforms cable operations. TM Forum announced the survey results and Frameworx 11.5 at Management World Americas 2011 which begins today at the Peabody Hotel in Orlando, Fla.

The survey illustrates the depth and breadth of Frameworx adoption by the communications industry and demonstrates companies adopting Frameworx are realizing significant business benefits. Participants reported the top reasons for Frameworx adoption include simplifying IT architecture to speed new service rollouts and reducing integration cost and risk. In fact, 74 percent of respondents cited Frameworx as an important enabler for reducing the costs and risks associated with integration, with 67 percent already seeing measurable benefits.

The survey also points to the growing importance of TM Forum Frameworx Conformance Certification Program for both service providers and suppliers. The program simplifies and brings transparency to procurement of standards-based software and solutions, providing a simple, clear, independent assessment of conformance to Frameworx. This increasing trend is supported by 63 percent of companies surveyed reporting they are already mandating Frameworx conformance in relevant RFx specifications, and 41 percent of companies report using TM Forum’s Procurement Templates, launched just a year ago.

To sustain this growing adoption and stay ahead of the industry’s rapid evolution, Frameworx 11.5 contains important new core Frameworx extensions as well as enhanced guidebooks that focus on the practical use of Frameworx.

Major new features include:

·         Three Quick Start Packs that enable rapid, out-of-the-box adoption of critical Frameworx business processes in the areas of New Service Rollout, Trouble to Resolve and TV Everywhere

• Methodologies for using Frameworx to realize ITIL as well standard Business Process Framework-ITIL flows, enabling the practical linkage of existing IT service management to the rest of the business.
• Operational metrics that enable service providers to manage their businesses and to improve their results
• Definitions and classifications of the most common types of fraud to allow service providers to determine susceptibility and ensure protection

“As market pressures increase, service providers must embrace change,” said Shira Levine, directing analyst for next generation OSS and policy, Infonetics Research. “To make this happen, service providers must automate their core business operations using commercial off-the-shelf systems and focus instead on innovative services, partnerships and business models. As a result, we are seeing increased interest in standardized approaches, such as adopting TM Forum’s Frameworx.”

“Frameworx adoption is quickly accelerating according to our recent survey,” said Martin Creaner, President and CEO, TM Forum. “Not only are service providers mandating Frameworx within their procurement specifications, but they are also seeing measurable results positively affecting their bottom line. Frameworx 11.5 increases the breadth and depth of our suite of standards as service providers continue to simplify their IT architecture.”

Resources:

·         Today TM Forum also announced the latest version of its Case Study Handbook, which features 11 new service provider case studies.

·         To learn more about TM Forum, visit our website.

·         Visit TM Forum’s Procurement website to read more.

·         To learn how your products and solutions can become Frameworx-conformant, visit the Conformance Certification website.

·         For a list of Product Conformance-Certified Suppliers, please visit the website.

·         You can also view an online list of Solution Conformance-Certified suppliers.

·         For more information on TM Forum’s research and publications, visit the website.

·         For information about TM Forum’s upcoming events and conferences, visit our event website.

·         Stay informed about other TM Forum news by subscribing to TM Forum’s press release RSS feed and newsletters.

Tags:

TM Forum, Management World Americas 2011, Orlando, Peabody Hotel, Frameworx, Frameworx 11.5, Quick Start Packs, Frameworx adoption survey, Frameworx Conformance Certification, Procurement, Procurement template, Conformance Certification Assessment, Business Evolution Services, Case Study Handbook

About TM Forum:

TM Forum is a global, non-profit industry association focused on simplifying the complexity of running a service provider’s business. As an established industry thought-leader, the Forum serves as a unifying force, enabling more than 775 companies across 195 countries to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate on pressing industry issues, helping companies of all sizes gain a competitive edge and the flexibility and speed they need to underpin future growth.

For more information about TM Forum, visit www.tmforum.org.

 
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