Host Sponsor Telkom SA and keynotes Altech KDN, Millicom (Tigo) Ghana, MTN Group, Telekom Kenya-Orange address keys to success through customer retention, customer experience management and generating new revenue streams

MORRISTOWN, NJ — August 6, 2012 TM Forum today announced that its premier African communications conference, TM Forum’s Africa Summit 2012, is bringing together some of the biggest names in the industry, including Host Sponsor Telkom SA, to tackle the toughest business and service management issues faced by service providers in the region. With a focus on the latest trends in Africa, including customer experience management, mHealth, M2M, mobile money, mobile data management and more, TM Forum’s Africa Summit 2012 features two days of valuable thought-leadership and insight from global service providers on September 18-19 at the Hilton Sandston in Johannesburg, South Africa.

Keynote Perspectives from C-Level executives at Altech KDN, Millicom (Tigo) Ghana, MTN Group and Telkom Kenya-Orange are headlining the conference, followed by over 15 service provider case studies and 30-plus speakers from Airtel, Mobily, Turk Telekomunikasyon A.S., Vodacom and Vodafone Global Enterprise, among others.

“As the leading, regional conference exploring the latest trends and issues in the African communications market, TM Forum’s Africa Summit offers unbeatable networking opportunities coupled with exclusive speakers and sessions that illustrate how service providers can seize growth opportunities and succeed by adopting more effective business, IT and operational strategies,” said Melanie Kockott, Managing Executive, Information Technology Solutions (ITS), Telkom SA. “Telkom SA is looking forward to participating in this must-attend event alongside some of the region’s top service providers that are making their mark on the industry.”

The Summit’s agenda features case studies on the creation, delivery, management, and monetization of digital services, and includes sessions on:

·         Exploring M2M­ as a source of future revenue growth for African mobile operators

·         Creating sustainable and scalable mHealth services

·         Differentiating mobile data offerings

·         Developing effective enterprise mobility strategies to meet B2B customer expectations

·         Creating value and generating loyalty in low-ARPU prepaid environments through Customer Base Management

“Mobile services are transforming lives in Africa, and the African market continues to enjoy rapid growth. As a result, customer expectations are soaring. To succeed in this climate, service providers need to do more than just remain competitive,” said Nik Willetts, chief strategy officer, TM Forum. “Africa Summit 2012 gives service providers the tools they need to innovate, retain customers, differentiate themselves from the competition through adopting long-term strategies, and make the right technology, software and business decisions in today’s digital economy.”

TM Forum’s regional and topic-driven Summit Series delves deep into the communications industry’s pressing business issues by showing service providers how to overcome the latest market challenges. The Summit Series stands uniquely apart from other regional conferences and events by offering expert keynotes, sessions, unrivaled networking opportunities and TM Forum’s renowned Training and Certification programs. The 2012 and 2013 schedule includes:

TM Forum’s Customer Experience Summit, Kuala Lumpur, Malaysia, Nov. 27-28, 2012

TM Forum's Big Data Analytics Summit, Amsterdam, Netherlands, Jan. 29-30, 2013

TM Forum’s Middle East Summit, Dubai, UAE, Feb. 4-5, 2013

TM Forum’s Latin American Summit, São Paulo, Brazil, March 19-20, 2013

Register now for TM Forum’s Africa Summit 2012 and receive maximum savings.

About TM Forum:

TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations. For more information about TM Forum, visit www.tmforum.org.

Global TM Forum Media Contact
Elizabeth Coyne

PR Director
ecoyne@tmforum.org
+1 973 641 3247

Africa Summit 2012 Media Contact
Cerebra Communications
Alexander de Coning
Alex@Cerebra.co.za
+27 (0) 11 465 5709