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Gurgaon India

Date:  February 28, 2011
Time: 9:30am - 4pm
Location: Crowne Plaza Today, Gurgaon
Site 2, Sector 29, National Highway 
122001 India
Room: Tulip 1
Cost: Free (open to anyone) 

Please see the presentations below from the Gurgaon Regional Spotlight.

TM Forum Speaker Presenting
Amdocs Speaker Presenting Speaker Presenting

Agenda
9.30 Registration and Coffee

10.00 Welcome and Introduction
Apostolos Kallis, SVP, Account Management and Sales, TM Forum
Hear about the latest industry developments facing service providers and suppliers in India how best to maintain flexibility and agility to deal with the current situation as well as future growth and transition, and the role TM Forum plays in assisting with your critical business transformation. This presentation provides an introduction to the TM forum, an assessment of the issues facing our members, our value proposition, and how to take advantage of it.

10:40 Driving Innovation across Business
Yogesh Malik, COO, Uninor
Anil Jain, Senior Vice President and Head Global Communications Service Provider Vertical, Wipro
Uninor, one of the fastest growing wireless operators in India with a pan-India license for GSM based Mobile Telephony Services, faced an unenviable challenge in terms of being one of the youngest operators in India and addressed the time-to-market for their launch ahead of their competitors. Today they have reached over 20 million subscribers in a very short span of time.
In this presentation Yogesh Malik will share his perspective on how their 360 degree Innovation approach across people, process and products along with Wipro’s engagement delivered highly differentiated services, low cost operations and superior customer experience.

11.10 Cloud computing, and beyond – A service providers view
Rajeev Batra, CIO, MTS India
There is a lag between the promise and delivery of the much hyped cloud computing paradigm. The vision of cloud computing from a service provider perspective will be outlined in the presentation, including the technology involved in leveraging the concept for services delivery with cost optimization mechanism and as a revenue generator in hyper competitive Indian Telco marketplace

11.40 Coffee Break


12.10  Service Provider IT (SPIT) strategy in support of a rapidly changing telco landscape
Alpna Doshi, CIO, Reliance Communication
SPIT strategy is based on the emerging understanding that the telco industry is undergoing major change, indeed transformation. Customer behaviour and consequently the enabling technologies, protocols & platforms have undergone change and are rapidly evolving. Caught up in this wave of industry transformation are end-user devices, business models, regulatory requirements and the proliferation of fascinating services delivered to the end-point, via VAS, device-specific OS and highly flexible charging & payment options. NGNs, NGOSS, fully-integrated SDPs are therefore at the bleeding edge of this trend.

This transformation is affecting the way Service Providers regard their traditional telco infrastructure, and their hitherto stable business strategy as far as the network was concerned. SPIT strategy acknowledges the commoditisation of network infrastructure, and focuses business attention on the IT technologies enabling services to end customer. With the network becoming a ubiquitous commodity, and the focus shifting to on-demand services delivered through the 'pipe', operators are having to radically re-think their plans for customer experience, applications development, tariffing, and the underlying infrastructure which delivers these to the end-point.

SPIT therefore acknowledges the importance of IT in the telco picture - as key to growth and profitability, as customer usage patterns continue to be influenced by leading-edge technology players - and vice-versa.The strategy focuses on IT as being the vehicle to carry traditional telcos into the future.

12.40  New Age Strategies for 3G Services in India
Ravinder Jain, CIO, Aircel
3G is all about high speed data and as a telecom operator, the massive investments have been done to get the spectrum and more investments will be done to create the infrastructure for rolling out services. Then, comes the monetization of these huge investment through innovative service offering. The theory that operator becomes the dump pipe and let the subscriber handles by smart internet content & application players does not work out well for an operator. Hence, the winning 3G strategy is a mix of ‘smart pipe’ and smart services. While creating global eco-system of partners is the essence for all service provider model, it is equally important to understand that personalised service experience will be the key differentiating factor to a winning strategy in post 3G scenario. Combination of both the strategy gives an edge to operator to become the dominant player in the complete service driven global economy, where communication systems is the backbone of connected society. 


1.10 Lunch

2.30 Case Study from Tata Communications
Ambuj Mathur, Head Continual Service Improvement, Customer Services and Operations, Tata Communications
TM Forum Standards & Best Practices provide an immense opportunity to Telecom Service Providers & companies across the Telecommunications ecosystem.

In this case study, we share our experiences, challenges & successes as Tata Communications has been leveraging these in its transformation journey. We will also share our adaptation of Business Process Framework across the Fulfilment, Assurance & Billing cycle with a special focus on the Business Metrices Scaffold and how this has helped improve the Customer Experience. 

   
3.00 Panel Session - Where the innovation will come for Indian Telecom industry now?
With 750+ million mobile subscribers today, India now boasts of having the second largest telecom network in the world. The country is adding some 12 million to 15 million new mobile subscribers to the network every month to also emerge as one of the fastest growing telecom markets in the world.  But now it seems that the Indian Telecom space may not remain the same in the near future. So what Mobile operator should do to sustain itself? Panelists include: Krishna Basudevan, Head- Strategic IT & Chief Enterprise Architect, Aircel
Shubhendu Dutta, Head of IT Governance, MTS, Daniel Castle, Chief Quality Officer, VP Business Excellence, Tata Communications

3.45 pm Closing of Conference

If you have any questions or would like more information please contact Abhijit Dutta.
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