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Date: February 28, 2011 Time: 9:30am - 4pm Location: Crowne Plaza Today, Gurgaon
Site 2, Sector 29, National Highway
122001 India Room: Tulip 1 Cost: Free (open to anyone) Please see the presentations below from the Gurgaon Regional Spotlight.
12.40 New Age Strategies for 3G Services in India Ravinder Jain, CIO, Aircel 3G is all about high speed data and as a telecom operator, the massive investments have been done to get the spectrum and more investments will be done to create the infrastructure for rolling out services. Then, comes the monetization of these huge investment through innovative service offering. The theory that operator becomes the dump pipe and let the subscriber handles by smart internet content & application players does not work out well for an operator. Hence, the winning 3G strategy is a mix of ‘smart pipe’ and smart services. While creating global eco-system of partners is the essence for all service provider model, it is equally important to understand that personalised service experience will be the key differentiating factor to a winning strategy in post 3G scenario. Combination of both the strategy gives an edge to operator to become the dominant player in the complete service driven global economy, where communication systems is the backbone of connected society. 1.10 Lunch
2.30 Case Study from Tata Communications Ambuj Mathur, Head Continual Service Improvement, Customer Services and Operations, Tata Communications TM Forum Standards & Best Practices provide an immense opportunity to Telecom Service Providers & companies across the Telecommunications ecosystem.
In this case study, we share our experiences, challenges & successes as Tata Communications has been leveraging these in its transformation journey. We will also share our adaptation of Business Process Framework across the Fulfilment, Assurance & Billing cycle with a special focus on the Business Metrices Scaffold and how this has helped improve the Customer Experience.
3.00 Panel Session - Where the innovation will come for Indian Telecom industry now? With 750+ million mobile subscribers today, India now boasts of having the second largest telecom network in the world. The country is adding some 12 million to 15 million new mobile subscribers to the network every month to also emerge as one of the fastest growing telecom markets in the world. But now it seems that the Indian Telecom space may not remain the same in the near future. So what Mobile operator should do to sustain itself? Panelists include: Krishna Basudevan, Head- Strategic IT & Chief Enterprise Architect, Aircel
Shubhendu Dutta, Head of IT Governance, MTS, Daniel Castle, Chief Quality Officer, VP Business Excellence, Tata Communications
3.45 pm Closing of Conference
If you have any questions or would like more information please contact Abhijit Dutta.