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Customer SLA Management


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Customer SLA Management
Customer SLA Management applications include the required functionality to assure that SLA agreements made between operators and customers are met.  This includes processing measurements made elsewhere and checking the measurements and taking appropriate actions when the specified agreements are not met.

Note:  Customers can include partners and 3rd party

providers
Customer SLA Management
Product/Service NameCompany
5View™ Application Response Manager InfoVista
5View™ Application Usage Manager InfoVista
ADONIS BOC
AKTAVARA x:akta Aktavara AB
Alcatel-Lucent 8920 Service Availability Alcatel-Lucent
Alcatel-Lucent 8920 Service Quality Manager (SQM) Alcatel-Lucent
Amdocs B/OSS Manager Amdocs Management Limited
Amdocs Contracts Amdocs Management Limited
Amdocs Service Mediation Manager Amdocs Management Limited
Amdocs SLA Manager Amdocs Management Limited
APG WATCH4NET SOLUTIONS INC
APMG Approved ISO/IEC20000 Training EPAEON LTD
APMG Approved ITIL Training EPAEON LTD
Application Development & Management Tech Mahindra Limited
Application Service Management Tech Mahindra Limited
ARS over OSS/J Ascom Deutschland GmbH, Systems & Solutions
Axiros axPerience, Axiros axACS and Axiros axDHCP Axiros GmbH
B/OSS Tech Mahindra Limited
BPO Services Tech Mahindra Limited
BSS Consulting & System Integration Services Objective Technologies SA
Business Intelligence Tech Mahindra Limited
Business Operations Optimization LTC International Inc
Business Support System (BSS) ZTEsoft Technology Co., Ltd
CC&B Solution for 3G ZTEsoft Technology Co., Ltd
CC&B Solution for Wireless ZTEsoft Technology Co., Ltd
CE3: Customer Experience Enhancement Engine Tech Mahindra Limited
CellVision mBOSS CellVision
Century Contract Management ExcelaCom, Inc.
Cerillion CRM Plus Cerillion Technologies Limited
Chameleon OSS Integration Framework Amartus
Clarity Performance Manager Clarity
Clarity SLA Manager Clarity
Comarch Cloud Service Management & Billing Comarch S.A.
Comarch CRM for Telecoms Comarch S.A.
Comptel Policy Control Comptel
Consultancy Chalmers Associates
Convergys CRM Convergys
Crestel- Convergent Billing Framework Elitecore Technologies Limited
DataXtender Kapsch CarrierCom AG
EMC Ionix - IT Management Solutions Family EMC
EMC Ionix for Data Center Automation and Compliance EMC
EMC Ionix for IT Operations Intelligence EMC
EMC Ionix for Service Discovery and Mapping EMC
Enterprise Application Integration Tech Mahindra Limited
eoPath - Service Intelligence Anritsu A/S
eoPath Commit Anritsu A/S
eoPath Device Anritsu A/S
eoPath Enterprise Anritsu A/S
eoPath Insight Anritsu A/S
E-Security Tech Mahindra Limited
Factdelta Campaign Management Factdelta
Factdelta Customer Interaction Management Factdelta
Factdelta eCommerce Factdelta
Factdelta Order Fulfillment Factdelta
Factdelta Problem Management Factdelta
Factdelta Product Design Factdelta
Factdelta QOS/ SLA Management Factdelta
Factdelta Sales Factdelta
FAMAN TTG Uluslararsi LTD
Holistic Customer Experience Management Aricent
HP Service Quality Management Solution Hewlett-Packard
HP Subscriber, Network and Application Policy solution Hewlett-Packard
HP TeMIP Service Console Hewlett-Packard
HP TransactionVision Hewlett-Packard
Huawei - Enterprise Customer Relationship Management Solution Huawei Technologies Co. Ltd
Huawei NGBSS - Customer Relationship Management Solution Huawei Technologies Co. Ltd
Huawei NGBSS - IP Contact Center Solution Huawei Technologies Co. Ltd
Huawei NGBSS - Provision Huawei Technologies Co. Ltd
ICT Consulting EXIS I.T.
Ignite - Data Analytics and Business Intelligence Cliintel
Infonova BSS R6 Infonova
Integrated Applications Solution (IAS) Tekelec
Intelligent Routing Enghouse Networks Limited
Ipanema's Business Network Optimization System IPANEMA TECHNOLOGIES
IT and Business Service Management Consulting & Integration Bright Consulting
IT Solutions Consulting Tech Mahindra Limited
iTVsense NETvisor
M30 Operations Book Vitria Technology, Inc.
M3O Business Event Manager Vitria Technology, Inc.
M3O Business Process Management Vitria Technology, Inc.
MasterClaw™ Anritsu A/S
MasterClaw™ Anritsu A/S
MIB (MVNO-In-a-Box) Tech Mahindra Limited
Mobile Broadband Management Computaris
Mobile Knowledge Pack InfoVista
Mobile Value Added Services Tech Mahindra Limited
Mobile X-Ray Accanto Systems
NetApp Solutions for Service Providers NetApp
NetApp Storage Solutions for Server Virtualization NetApp
NetBoss XT NetBoss Technologies, Inc
NetCracker Customer SLA/QoS Management NetCracker Technology
NetCracker SLA/Service Quality Management (SQM) Solution NetCracker Technology
NetOmnia Operations Assurance Centina Systems, Inc.
NetOmnia Service Assurance Centina Systems, Inc.
Netrac Service Management Solution TEOCO Corporation
Netrac ServiceImpact TEOCO Corporation
Network Intelligence Oracle Corporation
NexusNETVIEW Mobile Broadband Nexus Telecom AG
nGenius Performance Management System NetScout Systems
NORTH-I TTG Uluslararsi LTD
Octopus NP - Number portability management Siemens AG Oesterreich
Octopus SIM - SIM card management Siemens AG Oesterreich
Ontology 3 Ontology Systems
Operation Support System (OSS) ZTEsoft Technology Co., Ltd
Operations Management Sandvine
Optimizing Networks Through Network Intelligence Oracle Corporation
OS3 Network Change Management & Maintenance SMI Telecoms LLC
OS3 Trouble Mangement SMI Telecoms LLC
OSS Consulting & System Integration Services Objective Technologies SA
OSS Strategic Consultancy CACI Ltd
OSS Systems Integration TXM Global Services S.A. de C.V.
OSSEra Point Products OSSEra, Inc.
OSSEra Service Manager OSSEra, Inc.
Outsourcing in Technology management BPS Service Consulting and Development Ltda
OV Policy OpenVault
OV Usage OpenVault
PALLADION Platform IPTEGO
Performance Management Solution Tekelec
PETER-SERVICE CRM_CMS PETER-SERVICE
Prepaid KPI Service Package Tekelec
QA4Rail - GSM-R and ETCS quality assurance Siemens AG Oesterreich
Qosmos ixEngine Qosmos
Qosmos ixMachine Qosmos
Rapid Offer Design and Order Delivery Oracle Corporation
Resolve gen-E
Revenue Assurance Giza Systems
Roaming KPI Service Package Tekelec
S2Net-Inventory Fastwire
S2Net-NotificationServer Fastwire
S2Net-ResourceManager Fastwire
Sales Cloud 2 Salesforce.com
Security Management KPI Service Package Tekelec
Serve atOnce Traffica Nokia Siemens Networks
Service Cloud 2 Salesforce.com
Service Governance Advisory Services EPAEON LTD
ServiceFrame ServiceFrame
siriOSS® FiRe - Service assurance monitoring Siemens AG Oesterreich
SLA Suite NETvisor
SmartNA Integrated Tap and Aggregation Switch Network Critical, LLC
SMS KPI Service Package Tekelec
Software OSS/BSS Implementation BPS Service Consulting and Development Ltda
SQC TEOCO Corporation
SS7 Monitoring Giza Systems
StableNet Telco Infosim GmbH & Co. KG
System Center Microsoft Corporation
System Integration Tech Mahindra Limited
System Integration 2.0 Tech Mahindra Limited
Systems Integration Services Inca Informatics Pvt. Ltd
TAMS 7-VoIP Accanto Systems
TAMS W-Core Accanto Systems
TBMS Activate SunTec Business Solutions Pvt Ltd
TBMS Bill SunTec Business Solutions Pvt Ltd
TBMS Correlate SunTec Business Solutions Pvt Ltd
TBMS Customer care SunTec Business Solutions Pvt Ltd
TBMS Workflow SunTec Business Solutions Pvt Ltd
TBMS-T Convergent Transaction Pricing and Billing Solution SunTec Business Solutions Pvt Ltd
TBMS-T Rate SunTec Business Solutions Pvt Ltd
Tech Mahindra’s Offerings Leveraging Tele Management Forum Standards Tech Mahindra Limited
Telcordia Granite Inventory Telcordia Technologies
Telcordia Service Director Telcordia Technologies
Telecommunication Operator Transformation Tech Mahindra Limited
Test Call Generator (TCG) Giza Systems
Traffic Management KPI Service Package Tekelec
Training Chalmers Associates
Troubleshooting Solution Tekelec
TTeX TTG Uluslararsi LTD
Unified Assurance Tektronix Communications
Unified Communications Assurance Solution InfoVista
Vista360™ InfoVista
VistaInsight for Networks® InfoVista
VistaLink® for Alcatel-Lucent 5620 SAM InfoVista
Vitria Operational Intelligence Solution Vitria Technology, Inc.
wiSLA (well integrated SLA) BI Telecom
Xperium™ 10 platform Avvasi Incorporated
Xyna Factory GIP AG
ZIRA CRM ZIRA Ltd.

 

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