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TM Forum Standards

To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

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Customer Contact Retention & Loyalty

These allow an enterprise to track contact with customers from a variety of sources and enables interactions with the customer to be informed by a complete history of previous interactions and relevant information, such as billing queries or service problems. Some systems can highlight customers at risk of switching suppliers and can provide comparison data on other operators’ service packages to help the agent persuade a customer to stay.
These applications’ functions can include: customer identity verification and authentication; the ability to build customer profiles through collection of life stage, household type, community of interest and so on; the ability to analyze and manage customers’ risk factors such as credit, fraud and churn risks, the ability personalize customer profiles for retention and loyalty; the ability to validate customer satisfaction and ensure issues have been resolved.

Customer Contact Retention & Loyalty

Product/Service Name	Company
Alcatel-Lucent 8960 Telco Business Intelligence	Alcatel-Lucent
Alcatel-Lucent’s Contact Center Solution	Alcatel-Lucent
Amdocs Analytics Connector	Amdocs Management Limited
Amdocs Customer Interaction Manager	Amdocs Management Limited
Amdocs Multimedia Integrator	Amdocs Management Limited
Amdocs Script Manager	Amdocs Management Limited
Application Development & Management	Tech Mahindra Limited
Application Service Management	Tech Mahindra Limited
B/OSS	Tech Mahindra Limited
BAdept™ Right-sourcing Operations	AssuringBusiness Pte Ltd
BAssured™ Customer Value and Churn Management	AssuringBusiness Pte Ltd
BAssured™ Receivables Management	AssuringBusiness Pte Ltd
Beesion Swarm	Beesion Technologies
bonusXpress - Stand-alone promotion engine	Siemens AG Oesterreich
BPO Services	Tech Mahindra Limited
BSS Consulting & System Integration Services	Objective Technologies SA
Business Intelligence	Tech Mahindra Limited
Business Support System (BSS)	ZTEsoft Technology Co., Ltd
CC&B Solution for 3G	ZTEsoft Technology Co., Ltd
CC&B Solution for Wireless	ZTEsoft Technology Co., Ltd
CC360 - Customer Care	Qvantel Software Solutions Ltd.
CE3: Customer Experience Enhancement Engine	Tech Mahindra Limited
CellVision mBOSS	CellVision
Century Contract Management	ExcelaCom, Inc.
Cerillion CRM Plus	Cerillion Technologies Limited
Clarity Customer Manager	Clarity
Comarch CRM for Telecoms	Comarch S.A.
Comptel Dynamic SIM Management	Comptel
Computaris Facebook Integration Platform Avalanche	Computaris
Comverse Converged Billing Suite	Comverse
Convergys CRM	Convergys
Crestel- Convergent Billing Framework	Elitecore Technologies Limited
CSG ACP	CSG International
CSG Interactivate	CSG International
Customer Communication Center (CCC)	CSG International
Customer Experience Management	Seavus AB
Customer Relationship Management (CRM)	Giza Systems
Data Roaming Engine	MACH Sarl
DialPro+	Giza Systems
diseMP	MDS
Dynamic Decisioning Solution (DDS)	Convergys
Dynamics CRM	Microsoft Corporation
Enterprise Application Integration	Tech Mahindra Limited
Factdelta Campaign Management	Factdelta
Factdelta Customer Interaction Management	Factdelta
Factdelta eCommerce	Factdelta
Factdelta Order Fulfillment	Factdelta
Factdelta Problem Management	Factdelta
Factdelta Product Design	Factdelta
Factdelta QOS/ SLA Management	Factdelta
Factdelta R & L Management	Factdelta
Factdelta RA Management	Factdelta
Factdelta Sales	Factdelta
GP3 - GlobeTOM Prepaid Platform	GlobeTOM
HP CentralView	Hewlett-Packard
HP CentralView Customer Retention Maximization	Hewlett-Packard
Huawei - Enterprise Customer Relationship Management Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - Business Intelligent Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - Convergent Billing Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - Customer Relationship Management Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - IP Contact Center Solution	Huawei Technologies Co. Ltd
ICT Consulting	EXIS I.T.
Ignite - Data Analytics and Business Intelligence	Cliintel
Infonova BSS R6	Infonova
IT Solutions Consulting	Tech Mahindra Limited
IVRPro+	Giza Systems
MIB (MVNO-In-a-Box)	Tech Mahindra Limited
Mobile Value Added Services	Tech Mahindra Limited
MVNO in a White box	Computaris
NexusNETVIEW Mobile Broadband	Nexus Telecom AG
Ontology 3	Ontology Systems
Openet Profile Manager	Openet
Openet Subscriber Engagement Engine	Openet
Operational Efficiency	Aricent
OSSEra Point Products	OSSEra, Inc.
PETER-SERVICE CRM_CMS	PETER-SERVICE
Prepaid and top-up	Nokia Siemens Networks
QBSS- Business Support Systems from the Cloud	Qvantel Software Solutions Ltd.
Qosmos ixEngine	Qosmos
Radian6	Salesforce.com
Rapid Offer Design and Order Delivery	Oracle Corporation
Sales Cloud 2	Salesforce.com
SAS® Telecommunications Intelligence Solutions	SAS
Service Cloud 2	Salesforce.com
SMS Value Added Services	Giza Systems
SOLVATiO® - Automated Assurance	iisy AG
System Integration	Tech Mahindra Limited
System Integration 2.0	Tech Mahindra Limited
TBMS Bill	SunTec Business Solutions Pvt Ltd
TBMS Correlate	SunTec Business Solutions Pvt Ltd
TBMS Customer care	SunTec Business Solutions Pvt Ltd
TBMS Inventory	SunTec Business Solutions Pvt Ltd
TBMS Workflow	SunTec Business Solutions Pvt Ltd
TBMS-T Convergent Transaction Pricing and Billing Solution	SunTec Business Solutions Pvt Ltd
Tech Mahindra’s Offerings Leveraging Tele Management Forum Standards	Tech Mahindra Limited
Telecommunication Operator Transformation	Tech Mahindra Limited
Unified Assurance	Tektronix Communications
Value Added Services	Computaris
VoiceMailPro+	Giza Systems
ZIRA CRM	ZIRA Ltd.
ZSmart Integrated Prepaid & Postpaid Solution	ZTEsoft Technology Co., Ltd
ZSmart OCS Solution	ZTEsoft Technology Co., Ltd

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What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Universities Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 12 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 12 Business Process Framework (eTOM) 12 Information Framework (SID) 12 Integration Framework 12 Revenue Assurance Solution Suite 3.6 Business Performance Measurement System (BPMS 5.7)


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About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us 中国的 Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World 2012 TM Forum's Middle East Summit TM Forum's Latin America Summit Spotlights Training Webcasts Supported Events Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap