TM Forum

TM Forum Standards

To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

Directory Search:
	Search suggestions: company name, product name, description

Customer Information Management

Customer Information Management ensures the delivery of a consistent, accurate and complete customer view to operational and analytical touch-points across the service provider enterprise, thus enabling the optimization of key business processes and the leverage of new revenue opportunities. Customer information is typically scattered across mixed environment with fragmented, isolated customer data which needs to be consolidated, directly or using data federation. A Customer Information Management application, using context sensitive business logic, synchronizes customer information across all of service provider systems and reconciles customer data inconsistencies. Customer Information Management traditionally lies within the boundaries of Master Data Management (MDM), however, it is not mandatory.

Customer Information Management

Product/Service Name	Company
ACSR	CSG International
Application Development & Management	Tech Mahindra Limited
Application Integration Architecture	Oracle Corporation
Application Service Management	Tech Mahindra Limited
Axiros axPerience, Axiros axACS and Axiros axDHCP	Axiros GmbH
B/OSS	Tech Mahindra Limited
BAssured™ Customer Value and Churn Management	AssuringBusiness Pte Ltd
BAssured™ Receivables Management	AssuringBusiness Pte Ltd
Beesion Swarm	Beesion Technologies
bonusXpress - Stand-alone promotion engine	Siemens AG Oesterreich
BPO Services	Tech Mahindra Limited
Business Intelligence	Tech Mahindra Limited
Business Operations Optimization	LTC International Inc
Business Support System (BSS)	ZTEsoft Technology Co., Ltd
CC&B Solution for 3G	ZTEsoft Technology Co., Ltd
CC&B Solution for Wireless	ZTEsoft Technology Co., Ltd
CC360 - Customer Care	Qvantel Software Solutions Ltd.
CE3: Customer Experience Enhancement Engine	Tech Mahindra Limited
Cerillion CRM Plus	Cerillion Technologies Limited
Cerillion Information Manager	Cerillion Technologies Limited
charge@once business	Nokia Siemens Networks
Comarch Cloud Service Management & Billing	Comarch S.A.
Comarch CRM for Telecoms	Comarch S.A.
Comarch Loyalty Management	Comarch S.A.
Comarch Solution for Satellite Service Providers	Comarch S.A.
Convergys CRM	Convergys
Crestel- Convergent Billing Framework	Elitecore Technologies Limited
CSG Integrated Charging & Policy (ICP)	CSG International
CSG Interactivate	CSG International
CSG Singleview	CSG International
Customer Experience Management	Seavus AB
Customer Information Management	NetCracker Technology
diseMP	MDS
Dynamic Decisioning Solution (DDS)	Convergys
Dynamics CRM	Microsoft Corporation
Enterprise Application Integration	Tech Mahindra Limited
Factdelta Campaign Management	Factdelta
Factdelta Customer Interaction Management	Factdelta
Factdelta eCommerce	Factdelta
Factdelta Order Fulfillment	Factdelta
Factdelta Problem Management	Factdelta
Factdelta QOS/ SLA Management	Factdelta
Factdelta R & L Management	Factdelta
Factdelta RA Management	Factdelta
Factdelta Sales	Factdelta
Huawei - Enterprise Customer Relationship Management Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - Customer Relationship Management Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - IP Contact Center Solution	Huawei Technologies Co. Ltd
ICT Consulting	EXIS I.T.
Ignite - Data Analytics and Business Intelligence	Cliintel
Infonova BSS R6	Infonova
IT Solutions Consulting	Tech Mahindra Limited
MetaSolv Solution (MSS)	Oracle Corporation
MIB (MVNO-In-a-Box)	Tech Mahindra Limited
Mobile Value Added Services	Tech Mahindra Limited
NetApp Efficient IT: Changing the Economics of IT	NetApp
NetApp Solutions for Service Providers	NetApp
NetBoss XT	NetBoss Technologies, Inc
NETx	The Quality Group it vision GmbH
Octopus NP - Number portability management	Siemens AG Oesterreich
Ontology 3	Ontology Systems
Openet Profile Manager	Openet
Openet Subscriber Engagement Engine	Openet
PETER-SERVICE CRM_CMS	PETER-SERVICE
PETER-SERVICE SBMS	PETER-SERVICE
QBSS- Business Support Systems from the Cloud	Qvantel Software Solutions Ltd.
Rapid CRM	ConceptWave Software
Rapid Offer Design and Order Delivery	Oracle Corporation
ROCware	Subex
S2Net-Inventory	Fastwire
Sales Cloud 2	Salesforce.com
Service Cloud 2	Salesforce.com
System Integration	Tech Mahindra Limited
System Integration 2.0	Tech Mahindra Limited
TBMS Bill	SunTec Business Solutions Pvt Ltd
TBMS Correlate	SunTec Business Solutions Pvt Ltd
TBMS Customer care	SunTec Business Solutions Pvt Ltd
Tech Mahindra’s Offerings Leveraging Tele Management Forum Standards	Tech Mahindra Limited
Telaura Customer Account Management	Etiya Information Technologies
Telecommunication Operator Transformation	Tech Mahindra Limited
Tom Sawyer Perspectives	Tom Sawyer Software
Tom Sawyer Visualization	Tom Sawyer Software
wiSLA (well integrated SLA)	BI Telecom
ZIRA CRM	ZIRA Ltd.
ZSmart Integrated Prepaid & Postpaid Solution	ZTEsoft Technology Co., Ltd
ZSmart OCS Solution	ZTEsoft Technology Co., Ltd

Please note: TM Forum makes no representations about the suitability or content of the documents published on the site which are furnished solely by members of TM Forum without review or monitoring by TM Forum. TM Forum therefore disclaims and shall not be liable or responsible for any and all losses or damage caused to anyone by reason of the information, ideas or content suggested or referenced in the documents.

What is Collaboration?

Collaboration Program

What is Collaboration?

Collaboration Topics

Collaboration A-Z

TM Forum Standards

Frameworx 12

Latest Downloads

Conferences & Webinars

TM FORUM
CONFERENCES

SUMMITS

ACTION WEEK

WEBINARS VIEW ALL

SEE TM FORUM AT:

Training & Certification

ONLINE TRAINING

ON-SITE TRAINING

TRAINING ROADSHOWS

CERTIFICATION

SUPPORT YOUR CASE TO ATTEND TRAINING

Research & Publications

Latest Releases

Products & Services Directory

Customer Information Management


What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Universities Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 12 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 12 Business Process Framework (eTOM) 12 Information Framework (SID) 12 Integration Framework 12 Revenue Assurance Solution Suite 3.6 Business Performance Measurement System (BPMS 5.7)


Conferences & Webinars View: Conferences Summits Action Week Excellence Awards Webcasts About TM Forum Events Past Events Speaker Resources Sponsorship Opportunities TM FORUM CONFERENCES Management World 2012 Dublin, Ireland May 21 - 24, 2012 Management World Americas 2012 Orlando, Florida December 4 - 6, 2012 SUMMITS TM Forum's Africa Summit Johannesburg, South Africa September 18 - 19, 2012 TM Forum's Customer Experience Management Summit Kuala Lumpur, Malaysia November 27 - 28, 2012 ACTION WEEK Baltimore, Maryland July 16 - 20, 2012


Training & Certification View: About TM Forum Training On-Site Training Online Training Upcoming Courses Course Information Certification TM Forum Trainers Making Training Count FAQs TM Forum Training Topics: Frameworx Revenue Assurance Customer Experience Cloud Training ONLINE TRAINING Frameworx Overview Online Our popular introductory Frameworx course has been redesigned and is now available when you are in English and in Spanish. We now offer a number of Cloud Online training courses, exams and a learning game! LEARN MORE ON-SITE TRAINING Bringing official TM Forum training courses led by industry experts to your office LEARN MORE


CERTIFICATION You can start your career certification in just a week. MORE DETAILS SUPPORT YOUR CASE TO ATTEND TRAINING Download this simple document to show your manager how your company will benefit when you attend TM Forum Training.


Research & Publications Latest Releases View: Perspectives 2012 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Regional Insights Newsletters Case Studies White Papers Bookstore Think Tank Media Kits Browse all Publications Unzipping the Digital World May 2012 Business Intelligence Quarterly: Navigating the operational costs and challenges maze May 2012 Insights Research: Managed Services for OSS/BSS May 2012


About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us 中国的 Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World 2012 TM Forum's Middle East Summit TM Forum's Latin America Summit Spotlights Training Webcasts Supported Events Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap