TM Forum - Customer Management Products & Services

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Customer Management

Covers the acquisition, enhancement and retention of a relationship with a customer. Includes customer service and support across all touch-points between customer and enterprise to enable cross-selling, up-selling and direct marketing. It also includes the collection of customer information, and to identify opportunities to increase the value of the customer to the enterprise. CRM covers both retail and wholesale relationships.

Bill Formatting
Collections Management
Customer Billing Management
Customer Contact, Retention & Loyalty
Customer Information Management
Customer QoS/SLA Management
Customer Self Management
Customer Service/Account Problem Resolution
Invoicing
Order Management
Quotation Engine
Receivables Management

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