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TM Forum Standards

To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

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Knowledge Management

Knowledge Management (KM) comprises a range of practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice (from Wikipedia).

Note:Actual applications can be related to both Knowledge Management and the business functional areas for which the application provides functionality.

Knowledge Management

Product/Service Name	Company
2solve Troubleshooting Suite	2operate ApS
ADONIS	BOC
APMG Approved ISO/IEC20000 Training	EPAEON LTD
Application Development & Management	Tech Mahindra Limited
Application Service Management	Tech Mahindra Limited
ArcheTOM Productivity Tool	ArchiTelco
B/OSS	Tech Mahindra Limited
BAware™ Performance and Human Capital	AssuringBusiness Pte Ltd
BPO Services	Tech Mahindra Limited
BSS Consulting & System Integration Services	Objective Technologies SA
Business Intelligence	Tech Mahindra Limited
CE3: Customer Experience Enhancement Engine	Tech Mahindra Limited
Chatter	Salesforce.com
Enterprise Application Integration	Tech Mahindra Limited
ERP and Enterprise Management	Oracle Corporation
Factdelta Campaign Management	Factdelta
Factdelta Customer Interaction Management	Factdelta
Factdelta eCommerce	Factdelta
Factdelta Events Rating	Factdelta
Factdelta Order Fulfillment	Factdelta
Factdelta P C Management	Factdelta
Factdelta Problem Management	Factdelta
Factdelta Product Design	Factdelta
Factdelta QOS/ SLA Management	Factdelta
Factdelta R & L Management	Factdelta
Factdelta RA Management	Factdelta
Factdelta Sales	Factdelta
Force.com	Salesforce.com
HP CentralView	Hewlett-Packard
HP CentralView Credit Risk Control	Hewlett-Packard
HP CentralView Customer Retention Maximization	Hewlett-Packard
HP CentralView Dealer Performance Audit	Hewlett-Packard
HP CentralView Fraud Risk Management	Hewlett-Packard
HP CentralView Revenue Leakage Control	Hewlett-Packard
HP CentralView Roaming Fraud Control	Hewlett-Packard
HP CentralView SIM Gateway Fraud Control	Hewlett-Packard
HP CentralView Subscription Fraud Prevention	Hewlett-Packard
HP CentralView Video Usage Insight	Hewlett-Packard
HP Data Retention and Guardian Online (HP DRAGON)	Hewlett-Packard
Humbug Telecom Analytics and Fraud Prevention / Detection Suite	Humbug Telecom Labs Ltd
Ignite - Data Analytics and Business Intelligence	Cliintel
IT Solutions Consulting	Tech Mahindra Limited
MACH SMART - Data Warehouse	MACH Sarl
MIB (MVNO-In-a-Box)	Tech Mahindra Limited
Mobile Value Added Services	Tech Mahindra Limited
Ontology 3	Ontology Systems
Sales Cloud 2	Salesforce.com
Service Cloud 2	Salesforce.com
Service Governance Advisory Services	EPAEON LTD
site-share.com Reporting Manager	tarantula.NET
SOLVATiO® - Automated Assurance	iisy AG
System Integration	Tech Mahindra Limited
System Integration 2.0	Tech Mahindra Limited
Tech Mahindra’s Offerings Leveraging Tele Management Forum Standards	Tech Mahindra Limited
Telecommunication Operator Transformation	Tech Mahindra Limited
TerraStore - Data Retention & Retrieval	MACH Sarl
Tom Sawyer Perspectives	Tom Sawyer Software
Tom Sawyer Visualization	Tom Sawyer Software
TTeX	TTG Uluslararsi LTD

Please note: TM Forum makes no representations about the suitability or content of the documents published on the site which are furnished solely by members of TM Forum without review or monitoring by TM Forum. TM Forum therefore disclaims and shall not be liable or responsible for any and all losses or damage caused to anyone by reason of the information, ideas or content suggested or referenced in the documents.

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Knowledge Management


What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Universities Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 12 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 12 Business Process Framework (eTOM) 12 Information Framework (SID) 12 Integration Framework 12 Revenue Assurance Solution Suite 3.6 Business Performance Measurement System (BPMS 5.7)


Conferences & Webinars View: Conferences Summits Action Week Excellence Awards Webcasts About TM Forum Events Past Events Speaker Resources Sponsorship Opportunities TM FORUM CONFERENCES Management World 2012 Dublin, Ireland May 21 - 24, 2012 Management World Americas 2012 Orlando, Florida December 4 - 6, 2012 SUMMITS TM Forum's Africa Summit Johannesburg, South Africa September 18 - 19, 2012 TM Forum's Customer Experience Management Summit Kuala Lumpur, Malaysia November 27 - 28, 2012 ACTION WEEK Baltimore, Maryland July 16 - 20, 2012


Training & Certification View: About TM Forum Training On-Site Training Online Training Upcoming Courses Course Information Certification TM Forum Trainers Making Training Count FAQs TM Forum Training Topics: Frameworx Revenue Assurance Customer Experience Cloud Training ONLINE TRAINING Frameworx Overview Online Our popular introductory Frameworx course has been redesigned and is now available when you are in English and in Spanish. We now offer a number of Cloud Online training courses, exams and a learning game! LEARN MORE ON-SITE TRAINING Bringing official TM Forum training courses led by industry experts to your office LEARN MORE


CERTIFICATION You can start your career certification in just a week. MORE DETAILS SUPPORT YOUR CASE TO ATTEND TRAINING Download this simple document to show your manager how your company will benefit when you attend TM Forum Training.


Research & Publications Latest Releases View: Perspectives 2012 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Regional Insights Newsletters Case Studies White Papers Bookstore Think Tank Media Kits Browse all Publications Unzipping the Digital World May 2012 Business Intelligence Quarterly: Navigating the operational costs and challenges maze May 2012 Insights Research: Managed Services for OSS/BSS May 2012


About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us 中国的 Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World 2012 TM Forum's Middle East Summit TM Forum's Latin America Summit Spotlights Training Webcasts Supported Events Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap