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TM Forum Standards

To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

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Retail Outlet

One of the primary sales channels for Wireless Communication Service Providers is the provider’s own retail stores. Currently, other communications sectors rely less on this channel due to the fact that non-Wireless services typically need to be physically installed on the customer’s premises, whereas in wireless communications the customer typically gets services instantly at the retail store/point of sale. Non-wireless services providers may use retail outlets as a means to complete an order (e.g., for customers that want to pick up a DSL modem from a retail outlet to complete their order in order to avoid payment of shipping costs).Retail stores are considered an extension of the call center in the sense that existing customers may walk in and ask for assistance in customer service issues (e.g., billing, how to operate their handset, etc.).

In other words, Retail Stores are not only used as Point of Sale but also used as Point of Service.

Retail Outlet

Product/Service Name	Company
Application Development & Management	Tech Mahindra Limited
Application Service Management	Tech Mahindra Limited
B/OSS	Tech Mahindra Limited
BAssured™ Receivables Management	AssuringBusiness Pte Ltd
Beesion Swarm	Beesion Technologies
Business Intelligence	Tech Mahindra Limited
CE3: Customer Experience Enhancement Engine	Tech Mahindra Limited
Enterprise Application Integration	Tech Mahindra Limited
Ignite - Data Analytics and Business Intelligence	Cliintel
IT Solutions Consulting	Tech Mahindra Limited
MIB (MVNO-In-a-Box)	Tech Mahindra Limited
Mobile Value Added Services	Tech Mahindra Limited
Precision eCare	CSG International
QBSS- Business Support Systems from the Cloud	Qvantel Software Solutions Ltd.
Sales Cloud 2	Salesforce.com
Service Cloud 2	Salesforce.com
System Integration	Tech Mahindra Limited
System Integration 2.0	Tech Mahindra Limited
Tech Mahindra’s Offerings Leveraging Tele Management Forum Standards	Tech Mahindra Limited
Telecommunication Operator Transformation	Tech Mahindra Limited
Tom Sawyer Perspectives	Tom Sawyer Software
Tom Sawyer Visualization	Tom Sawyer Software

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What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Universities Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 12 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 12 Business Process Framework (eTOM) 12 Information Framework (SID) 12 Integration Framework 12 Revenue Assurance Solution Suite 3.6 Business Performance Measurement System (BPMS 5.7)


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