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To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

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Service Order Management

Service Order Management applications manage the end to end lifecycle of a service request. This includes validating service availability as well as the service order request. Other functionality includes service order issuance, service and or product order decomposition, and service order tracking along with orchestrating the activation and the test and turn up processes. Notifications will be issued to the Customer Order Management during the service order orchestration process (especially upon completion). Such notification can trigger other steps in the Customer Order Management (e.g. service order completion concludes these steps with Customer Order Management). In addition, Service Order Management also provides service design and assignment functionality.

Service Order Management

Product/Service Name	Company
ADONIS	BOC
Amdocs Ordering	Amdocs Management Limited
Application Development & Management	Tech Mahindra Limited
Application Integration Architecture	Oracle Corporation
Application Service Management	Tech Mahindra Limited
B/OSS	Tech Mahindra Limited
BAssured™ Receivables Management	AssuringBusiness Pte Ltd
Beesion Swarm	Beesion Technologies
BPM & SOA Services	Qvantel Software Solutions Ltd.
BPO Services	Tech Mahindra Limited
BSS Consulting & System Integration Services	Objective Technologies SA
Business Intelligence	Tech Mahindra Limited
Business Operations Optimization	LTC International Inc
Business Support System (BSS)	ZTEsoft Technology Co., Ltd
CC&B Solution for 3G	ZTEsoft Technology Co., Ltd
CC&B Solution for Wireless	ZTEsoft Technology Co., Ltd
CE3: Customer Experience Enhancement Engine	Tech Mahindra Limited
Cerillion CRM Plus	Cerillion Technologies Limited
Chameleon OSS Integration Framework	Amartus
Clarity Order Manager	Clarity
Clarity Service Manager	Clarity
Cloud Manager	AmberNet Technologies, Inc.
Comarch Cloud Service Management & Billing	Comarch S.A.
Comarch CRM for Telecoms	Comarch S.A.
Comptel Fulfillment	Comptel
Comptel Order Management	Comptel
Comverse Converged Billing Suite	Comverse
Consultancy	Chalmers Associates
Converged Application Server	Oracle Corporation
Converged Fulfillment for Business Services	Oracle Corporation
Converged Fulfillment for Consumer Services	Oracle Corporation
Crestel- Convergent Billing Framework	Elitecore Technologies Limited
CSG ACP	CSG International
CSG ACPV	CSG International
Design Studio	Oracle Corporation
diseMP	MDS
EMC Ionix for Data Center Automation and Compliance	EMC
EMC Ionix for Service Management (IT SM/ITIL)	EMC
Enterprise Application Integration	Tech Mahindra Limited
E-Security	Tech Mahindra Limited
Factdelta eCommerce	Factdelta
Factdelta Order Fulfillment	Factdelta
Factdelta P C Management	Factdelta
Factdelta Product Design	Factdelta
Factdelta R & L Management	Factdelta
Factdelta RA Management	Factdelta
Factdelta Sales	Factdelta
Force.com	Salesforce.com
HP Service Activator	Hewlett-Packard
Huawei - Enterprise Customer Relationship Management Solution	Huawei Technologies Co. Ltd
Huawei NGBSS - Customer Relationship Management Solution	Huawei Technologies Co. Ltd
ICT Consulting	EXIS I.T.
Ignite - Data Analytics and Business Intelligence	Cliintel
Infonova BSS R6	Infonova
Integrated Media Delivery Platform	Computer Sciences Corporation
IT and Business Service Management Consulting & Integration	Bright Consulting
IT Solutions Consulting	Tech Mahindra Limited
M30 Operations Book	Vitria Technology, Inc.
M3O Business Event Manager	Vitria Technology, Inc.
M3O Business Process Management	Vitria Technology, Inc.
Marketing and Advertising	Oracle Corporation
Maxmizing Profitability with Converged Services	Oracle Corporation
MetaSolv Solution (MSS)	Oracle Corporation
MIB (MVNO-In-a-Box)	Tech Mahindra Limited
Mobile Value Added Services	Tech Mahindra Limited
Monetizing Networks with Service Exposure	Oracle Corporation
MVNO in a White box	Computaris
NeOSS	Korea Telecom
NetCracker Service Order Management	NetCracker Technology
Network Integrity	Oracle Corporation
Network Policy Control	Sandvine
NETx	The Quality Group it vision GmbH
Octopus NP - Number portability management	Siemens AG Oesterreich
Octopus SIM - SIM card management	Siemens AG Oesterreich
Ontology 3	Ontology Systems
Oracle Comunications Unified Communications Suite	Oracle Corporation
Order & Service Management (OSM)	Oracle Corporation
Order Accelerator	Vitria Technology, Inc.
OSS Strategic Consultancy	CACI Ltd
OSS Systems Integration	TXM Global Services S.A. de C.V.
OSSEra Service Manager	OSSEra, Inc.
PETER-SERVICE CRM_CMS	PETER-SERVICE
PETER-SERVICE SBMS	PETER-SERVICE
Presence (OCP)	Oracle Corporation
Rapid CRM	ConceptWave Software
Rapid Offer Design and Order Delivery	Oracle Corporation
S2Net-Automation	Fastwire
S2Net-Broker	Fastwire
S2Net-Designer	Fastwire
S2Net-Diversity	Fastwire
S2Net-Inventory	Fastwire
S2Net-ResourceManager	Fastwire
S2Net-WorkInstructions	Fastwire
SaaS4Telco - Framework for SaaS solutions	Siemens AG Oesterreich
Service Broker	Oracle Corporation
Services Gatekeeper	Oracle Corporation
Sigma Service Management Platform,	Sigma Systems
Sigma Service Management Platform,	Sigma Systems
siriOSS® PSA - Provisioning and service activation	Siemens AG Oesterreich
SmartNA Integrated Tap and Aggregation Switch	Network Critical, LLC
SMS KPI Service Package	Tekelec
System Integration	Tech Mahindra Limited
System Integration 2.0	Tech Mahindra Limited
Systems Integration Services	Inca Informatics Pvt. Ltd
TBMS Bill	SunTec Business Solutions Pvt Ltd
TBMS Customer care	SunTec Business Solutions Pvt Ltd
TBMS-T Convergent Transaction Pricing and Billing Solution	SunTec Business Solutions Pvt Ltd
TBMS-T Rate	SunTec Business Solutions Pvt Ltd
Tech Mahindra’s Offerings Leveraging Tele Management Forum Standards	Tech Mahindra Limited
Telaura Sales and Order Management	Etiya Information Technologies
Telcordia Dynamic Service Catalog	Telcordia Technologies
Telcordia Expediter	Telcordia Technologies
Telecommunication Operator Transformation	Tech Mahindra Limited
Tom Sawyer Perspectives	Tom Sawyer Software
Tom Sawyer Visualization	Tom Sawyer Software
Tribold EPM	Tribold
Troubleshooting Solution	Tekelec
Unified Inventory Management (UIM)	Oracle Corporation
VAZIR™	Square Hoop Limited
Vector – Subex Service Fulfillment Solution	Subex
Vitria Operational Intelligence Solution	Vitria Technology, Inc.
wiSLA (well integrated SLA)	BI Telecom
Xperium™ 10 platform	Avvasi Incorporated
Xyna Factory	GIP AG
ZIRA BISA	ZIRA Ltd.
ZIRA CRM	ZIRA Ltd.
ZSmart Integrated Prepaid & Postpaid Solution	ZTEsoft Technology Co., Ltd

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Service Order Management


What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Universities Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 12 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 12 Business Process Framework (eTOM) 12 Information Framework (SID) 12 Integration Framework 12 Revenue Assurance Solution Suite 3.6 Business Performance Measurement System (BPMS 5.7)


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About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us 中国的 Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World 2012 TM Forum's Middle East Summit TM Forum's Latin America Summit Spotlights Training Webcasts Supported Events Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap