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TM Forum Standards

To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business.

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Service Management

These applications support and enable services required by or proposed to customers by service providers. Their focus is on service delivery and management as opposed to the management of the underlying network and its information technology.
	Service Configuration Management Service Design/Assign Service Inventory Management Service Performance Management Service Problem Management Service Quality Monitoring & Impact Analysis Service Rating/Discounting Management Service Specification Mgt SLA Mgt Service Delivery Retail Store Solutions

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Service Management


What is Collaboration? TM Forum's Collaboration Program is a "Virtual Research and Development Consortium" made up of TM Forum members for a growing array of industries, including communications - telco, wireless, cable and Internet; cloud; defense; content; and information services. Collaboration Program What is Collaboration? Collaboration Program How can I participate? What can I participate in? How does Collaboration work? What are the benefits of participation? Catalyst Program Document Library Collaboration Community Collaboration Topics Transformation Business Analytics and Benchmarking Business Process Management Developing Service-Oriented Architecture Solutions Frameworx Core Core Frameworx Extensions Standardized Interfaces Cable Cloud Catalyst Demonstrations Defense Enabling & Managing Services Market Groups Resource Management Revenue Management & Customer Experience Security Collaboration A-Z Application Framework (TAM) Asset Management Community Benchmarking Participant Community Benchmarking Public Community BtoB Business Process Framework Extensions Business Enablement Business Metrics and Scaffold Business Process Framework (eTOM) Cable - eTOM for Cable Cable - OSS/BSS Architecture for Cable Cable Business Intelligence Cable Initiative Catalog Management Catalyst Program Charging and Billing Cloud and New Services Initiative Cloud Billing Cloud Business Models and Services Initiative Cloud/Frameworx QSP Cloud Security & Risk Cloud Service Definitions Cloud SLA Management Concept to Market Customer Experience Data Analytics Data Migration Defense Initiative Developer Network Energy Smart Grid Enterprise Cloud Leadership Council (ECLC) Enterprise Risk Management Enterprise Security Management (eSec) Fault Management Harmonization Federated Service Level Management Frameworx Frameworx Architecture Steering Team (FAST) Fraud Management Information Framework (SID) Integration Program Integration Program/Interfaces Intelligent Device Management Inventory Management IPDR Next Gen IPsphere Lean Six Sigma Managing New Technologies Initiative MTOSI MTOSI GPON Activaction New Business Models Next Generation Wireless Wireline Ordering and Activation OSS/J Policy Based Management Resource Alarm Management Resource and Service Assurance -- Fault Management Resource and Service Assurance -- Performance Management Resource and Service Assurance -- Resource Management Resource and Service Management Revenue Assurance Revenue Management Initiative Security Management Service Level Agreement Management Service Management --IP Management Service Provider Cloud Requirements Service Provider Leadership Council (SPLC) SES (Software Enabled Services) Shared Interface Infrastructure Spectrum Management Wholesale Cost Management Workforce Management


TM Forum Standards To run your business with maximum agility and to deliver growth, you need to automate your core business operations with commercial off-the-shelf systems. TM Forum's Frameworx suite of standards and support services provide the blueprint for effective business operations, enabling you to take a service-oriented approach to your business. What is the value of standards? How can I participate in standards development? Frameworx Frameworx Overview Frameworx Quick Start Library Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Frameworx Implementation Support Frameworx Conformance Certification Business Benchmarking Business Metrics Automation Certification Training & Certification Best Practices Procurement Revenue Assurance Service Level Agreement Management Software Enabled Services Management IPsphere Frameworx 11.5 Suite of standards that enable successful business transformation Latest Downloads Select the standard you would like to download. Application Framework (TAM) 4.5 Business Process Framework (eTOM) 9.0 Business Process Framework (eTOM) 11.5 beta Information Framework (SID) 9.5 Integration Framework 2.5 Integration Framework 11.5 beta Revenue Assurance Solution Suite 3.0 Revenue Assurance Solution Suite 3.5 beta Business Performance Measurement System (BPMS 5.5.0)


Training & Conferences View: Conferences Summits Action Week Spotlights Excellence Awards Training Online Training Webcasts About TM Forum Events Past Events Speaker Resources Sponsorship Opportunities TM FORUM CONFERENCES Management World Asia Singapore February 7 - 8, 2012 Management World 2012 Dublin, Ireland May 21 - 24, 2012 Past Conferences Management World Americas 2011 Orlando, Florida November 8 - 10, 2011 SUMMITS TM Forum's Middle East Summit Dubai, UAE March 20 - 21, 2012 TM Forum's Latin America Summit Sao Paulo, Brazil March 27 - 28, 2012 TM Forum's Africa Summit September 18 - 19, 2012 ACTION WEEK Madrid, Spain January 23 - 27, 2012


Research & Publications Latest Releases View: Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Regional Insights Newsletters Case Studies White Papers Bookstore Think Tank Media Kits Browse all Publications Quick Insights: LTE takes hold February 2012 Business Intelligence Quarterly Mobile Money: Who gets the lion's share February 2012 Asia Insights: Strategies for sustainable growth January 2012


About TM Forum About TM Forum Introduction to TM Forum Background Board of Directors Management Team Careers with TM Forum Industry Jobs Board Contact Us Collaboration Collaboration Program How can I participate? What can I participate in? How does Collaboration Work? What are the benefits of participation? Project list Catalyst Program Publications Perspectives 2011 Business Benchmarking Business Intelligence Quarterly Insights Research Reports Quick Insights Newsletters Case Studies White Papers Bookstore Media Kits Conferences Management World Americas TM Forum Action Week Madrid Management World Asia Spotlights Training Webcasts Membership Membership Membership Benefits How to Join Member List Marketing Solutions Center Contact Us Standards Frameworx Overview Business Process Framework (eTOM) Information Framework (SID) Application Framework (TAM) Integration Framework Business Metrics Frameworx Implementation Support Revenue Assurance SLA Management Software Enabled Services Management IPsphere Training About Training Upcoming Training Courses On-Site Training TM Forum Certification Executive Workshops Course Details Copyright © 1988-2012, TeleManagement Forum. All Rights Reserved Contact Us Careers with TM Forum News Room Privacy Policy Terms of Use Sitemap