| Definition of the business problem |
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The Order Management Integration Solution offers standardized interfaces for creating, modifying, suspending and canceling orders and order activities. It supports end-to-end creation and management of Products, Services and Resources, including Work Orders.
Order Management uses a standards driven approach to deliver the core functionality required from a modern Order Management System. The functionality is exposed via three integration profiles: JVT: Java Value Type API, synchronous interface supporting the best of J2EE technologies, XML/JMS: an asynchronous API, XML message exchange via JMS, and WSDL: A Web Services interface. Since it is not tied to any specific approach, system implementation, or scenario, it can support a variety of Order Management integration scenarios.
The scope of Order Management has been defined to include Order Management, Product Activation, Service Activation, Resource Activation and Work Order Management interfaces. Table 2 (below) shows, maps the main use cases have been identified for each scenario in which an implementation of the Order Management API can be used.
Table 2: Supported Use-Cases based on eTOM 921D release 6.0.
| Product Activator | Order Handling - Determine Customer Order Feasibility
- Issue Customer Orders
- Track and Manage Customer Order Handling
- Complete Customer Order
- Close Customer Order
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| Service Activator | Service Configuration and Activation - Issue Service Orders
- Implement, Configure, and Activate Service
- Track and Manage Service Provisioning
- Closer Service Order
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| Resource Activator | Resource Provisioning - Issue Resource Orders
- Configure and Activate Resource
- Track and Manage Resource Provisioning
- Close Resource Order
- Report Resource Provisioning
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| Work Order Manager | Manage Work Orders |
Note: A complete Fulfillment solution requires additional functionality not specified by Order Management. As an example, Workforce Management does not define the interface to assign people to work orders, manage their skills, etc.