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Rapid Communications Deployment – Federated Service Level Management to Support Multi-National Preparedness in Crisis

During Team Action Week in January 2010, members of the TM Forum’s Defense Interest Group began discussing the concept for a new Defense Catalyst. We settled on a crisis themed humanitarian mission – the Haitian Earthquake was on everyone’s mind at the time, because it provided an excellent backdrop to demonstrate the need for rapid establishment of communications services across a multi-national coalition. A little over a year later, we’re architecting Phase III of the Catalyst while the crisis in Japan is unfolding – and the project is more relevant than ever.

The “Rapid Communications Deployment – Federated Service Level Management to Support Multi-National Preparedness in Crisis” Catalyst project applies TM Forum standards and best practices along with off-the-shelf products to produce a solution for:
  • Agile and rapid build-out of the end-to-end Information and Communication Technologies (ICT) service chain;
  •  Service management across a federation of networks and software provided by multiple countries;
  • Secured messaging between partners.
In a crisis scenario, a quick response force would arrive on the scene, a command structure would be established, and there would be little or no communications infrastructure available. Execution of the mission plan would require a well coordinated response effort – making certain that the right resources are available at the right time in the right location – all of which are dependent on the dynamic discovery of services of elementary national contributions. Once communication services are established, maintaining quality of service (QoS) across the federation throughout the duration of the mission is a must to support the life or death situations that are playing out.

Per Mr. Tamas Halmai, Principal Scientist NATO C3 Agency, “Current military operations require close cooperation between coalition partners in order to smoothly and rapidly establish complex end-to-end ICT services spanning through heterogeneous national sub-networks. Once services are delivered it is equally important to build very close Service Level Management relationship among the involved service operators (military or commercial) to maintain high-level service quality. Without standardized management solutions and interfaces it would not be possible to achieve these goals. Therefore the NATO C3 Agency is strongly supporting this TM Forum DIG Catalyst and pleased to work with the industry on proving and maturing the federated service management concept that nations shall be able to reuse.”

Phase III is championed by NATO C3 Agency (NC3A). They have provided the requirements and scenarios for the team to work on, making this a very realistic project. Participating vendors include: CA Technologies, Infonova, Layer 7 Technologies, Network Critical, Progress Software and TNO.

In addition to a working prototype demonstration at Management World 2011 in Dublin, the team is also producing a "How To" Architectural Blueprint (Guidebook) that will be published in the months following the project.

Information about the current phase of the project is available here. Interested readers should also download the "Federated SLM Project Abstract" for an overview of the Use Cases under development.

For further information about this project, to set up a personal demonstration at Management World 2011 in Dublin, or to get involved in future phases of this work, please contact Christy Coffey.

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