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Realizing Intended Customer Experience in the Cloud
Good Customer Experience in the Cloud starts with the right tools to manage Product, Resource and Service Quality commitments

The Catalyst will demonstrate the management of planned resource, contracted services quality and dynamic revenue management in the Cloud. Customer Experience is dependent on all of these factors.
Business Proposition
  • Managing Customer Experience is critical to Service Provider success
  ...and so is managing capital expenditure
  • The Catalyst brings these two critical pillars of the Service Providers operations
  • Demonstrating new generation techniques for managing CapEx, SLAs and Revenue

TM Forum Standards
in Use or Development
  • Supporting the MCE Interest Group
  • Developing Cloud Management discipline in the TM Forum
  • Illustrating critical TAM applications in
    • Resource Lifecycle Management
    • Service Level Agreement Management
    • Revenue Management
Project Results
Management Issues for Cloud Resource

Team Member Contributions
Champion

[Open Quote]We’re looking for a management solution which enables us to provide cloud service to our customers with carrier-grade QoS. This catalyst enables us to explore the major factors we need to control in order to deliver complex cloud computing infrastructure services such as a multi-tenancy computing environment. [Close Quote]
– Wudy Wu, OSS Group, Chunghwa

Participants

OSS –Strategic Resource Planning Dynamic Charging and Billing


Data Network Planning and Service Availability Management


Universal SLA Management  

Catalyst Scenarios
  • Specify and roll-out IaaS product delivered over Cloud resources.
  • Maintain the resources with minimum CapEx to deliver the intended Customer Experience
  • For a service in life, track and respond to SLA metrics variations so as to manage the Service Level Agreement
  • Use dynamic billing/charging as a tool to improve Customer Experience and Service Provider revenues


Downloads and Links

Learn About
Other Catalyst Demos

About the Catalyst Program

Management World Americas 2010