| 13:30 – 13:40 | Welcome | Juan Nodar, Member Development Manager, TM Forum, Americas
Jose Ricardo Formagio Bueno, Chairperson of TM Forum LAB, TM Forum (Latin American Advisory Board) | | 13:40 – 14:10 | Keynote Speech | Arturo Alba, Architecture Director, Telefonica | | 14:10 – 15:00 | Media, Telecom & Retail Convergence
Panel Discussion | Cesar Obach-Renner, Latin America Development Manager, TM Forum
Jose Ricardo Formagio Bueno, Chairperson of TM Forum LAB, TM Forum LAB
Liudvikas Andriulis, Chief Marketing Office, Effortel SA
Haim Kantor, Marketing and Sales, Network Business Unit and CALA Division, Amdocs
Mauricio Cascao, Director of Innovation, TIM Brasil | | 15:00 – 15:30 | TM Forum Technical Program Update | Cesar Obach-Renner, Latin America Development Manager, TM Forum
Eric G. Troup , Industry Architect (B/OSS, Svc Delivery), | D&PE | Microsoft
Monica Zlotogorski, Marketing Manager, Amdocs | | 15:30 – 15:50 | Break | | | 15:50 – 16:20 | Service Delivery Platforms
Managing the Customer Experience
Panel Discussion | Juan Nodar, Member Development Manager, TM Forum
Eric G. Troup, Industry Architect (B/OSS, Svc Delivery), | D&PE | Microsoft
Edson Stein, Customer Solutions Architect, CA
Mauricio Cascao, Director of Innovation,TIM Brasil
Ricardo Bassoi, SDP Specialist, Telcordia | | 16:20 – 16:50 | TM Forum Standards (NGOSS) – Business Focus | Fabiana Gonzalez, Lead NGOSS Solution Architect-Fixed Telephone and Corporate Unit, Telecom Argentina | | 16:50 – 17:30 | TM Forum Standards (NGOSS) – Technical Focus | Fernando Fontán, Director of New Technologies, ANTEL | | 17:30 – 18:45 | Cocktail Reception | | | 19:00 | Futurecom Grand Opening Ceremony | |
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