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Insights Research: Customer experience - Enterprise customers
How-to Guide: Becoming a customer-centric business October 2014
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In terms of the IT Infrastructure Library (ITIL), the scope of this Quick Start Pack encompasses activities within Event Management, Incident Management, and Problem Management. QSP GB959 Quick Start Pack: Fulfillment
This Quick Start Pack and guide book reconciles the perspective of many standards and organizations including NICC, NBNCO/CA, ITIL, eTOM, SID and BPMS inputs to identify and describe: