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Perspectives The drive for digital success April 2014
Quick Insights: Managing Risk - Fighting fraud in the digital ecosystem? March 2014
Regional Insights: Latin America 2014 - Markets slow, the digital world speeds up March 2014
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In terms of the IT Infrastructure Library (ITIL), the scope of this Quick Start Pack encompasses activities within Event Management, Incident Management, and Problem Management. QSP GB959 Quick Start Pack: Fulfillment
This Quick Start Pack and guide book reconciles the perspective of many standards and organizations including NICC, NBNCO/CA, ITIL, eTOM, SID and BPMS inputs to identify and describe: