TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
made up of TM Forum members for a growing array of industries, including communications
- telco, wireless, cable and Internet; cloud; defense; content; and information
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Insights Research: Multi-cloud migration: How operators can still seize the day April 2013
Quick Insights: Managing Privacy
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Business Assurance Program
TM Forum Training
The latest information from TM Forum.
Video content on TM Forum's Frameworx suite of standards, our programs, testimonials and case studies.
Business Process Framework (eTOM) enhancements include new customer relationship management flows, ITIL linkages and supplier/partner updates and a brand new 3D model and viewer!
Information Framework (SID) now includes a new unified catalog model, security vulnerability scoring, performance management and supplier/partner updates.
Application Framework (TAM) additions include a new users’ guide; updates to several "customer" and sales and marketing areas.
Multi-Cloud Management "packs" for business managers and developers who need to tackle comprehensive service level agreement (SLA) creation, implementation and monetization and manage partnerships to deliver multi-cloud services.
Simple Management API part of the Multi-Cloud Management Developer Pack, this ground breaking API introduces a common set of interface patterns for exchanging management information across multiple partners and introduces a NEW developer environment.
Customer Experience Management (CEM) guidebook outlines key principles in implementing CEM programs including a roadmap for developing CEM, definitions of customer centric processes, and descriptions of how customer experience is best measured and managed. It also contains a new maturity model that service providers can use to assess their CEM programs and nearly 250 metrics for measuring customer experience.
Revenue Management best practices now include a guide that quantifies the financial impact of revenue assurance activities. In addition, a new model for fraud provides a comprehensive view and classification system to help service providers understand, identify and quickly mitigate the most prevalent breaches.
Cyber Security capabilities of Frameworx got a major boost with a new model for the industry that makes security measureable through KPIs. The initial release consists of patch management, mobile device management and human factors management. With these KPIs, security can be measured within an enterprise and defined as part of contract terms and SLAs between partners.
Product Lifecycle Management introductory guide contains a set of best practices to be used to design, develop, deploy and maintain the products and related services and resources that a communication service provider depends upon for sustainability and profitability.