 TM Forum Insights Business Intelligence Reports are industry updates exploring current industry issues from a CSP perspective. These reports are developed in collaboration between the TM Forum Business Benchmarking Program and well known industry analysts and provide a melding of big picture trends from the analysts with supporting detail from recent TM Forum Business Benchmarking studies.
 Insights Business Intelligence Reports are a benefit of TM Forum membership and are available free to all members as a pdf download. For more information on how to become a member, click here.
| | Insights Business Intelligence Report
Billing Evolution: The Lynchpin of Revenue Growth
|  The changing service environment in the new economic reality has created dynamic pressures on the billing systems of global communications service providers (CSPs.)
Written by Tonia Graham the latest report to emerge from TM Forums business benchmarking program focuses on the drivers and challenges surrounding the evolution of revenue management.
Featuring a virtual panel discussion involving leading billing vendors: read about predictions and drivers for billing systems, as well as CSP thought leaders opinions on current billing issues and future directions. The report also includes revenue growth projections as seen in the recent Insights Business Intelligence report: The Customer Is Still King and current performance data from the recent Billing Performance Benchmark study.
  
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Insights Business Intelligence Report
The Customer Is Still King
|  TM Forum Business Benchmarking and industry research specialist, Hot Telecom, examine real-world information from the global industry as well as the 160 CSP benchmarking participants, to help evaluate potential growth areas, as well as areas of attrition and loss.
CSPs get the facts they need to balance near-term needs for profit with an eye toward future growth. The data included in this report make it a valuable tool for understanding where acquisition, expansion into new regions, and build-out for bandwidth are necessary. Learn
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Insights Business Intelligence Report
Winning in a Shrinking World: Seizing the Opportunities |  ![[Open Quote]](/sdata/content/icons/quote_open.png) Successful CSPs are focusing on how they can turn the current economic malaise to their advantage. Playing it safe by just cutting costs will miss today and tomorrow’s opportunities. Winners will combine fiscal caution with focused aggression along a strategic path. | | – Martin Creaner, President and COO, TM Forum |
“Winning in a Shrinking World: Seizing the Opportunities” is the latest in a series of TM Forum Insights Business Intelligence reports, exclusively available to TM Forum Members. The report offers valuable insights from TM Forum and Analysys Mason, the telecommunications analyst firm, on revenue growth by region and steps to assure successful completion of transformation initiatives.
The report incorporates analysis of data gathered by TM Forum’s Business Benchmarking Program, which includes more than 130 Service Provider participants from around the world. Learn
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